This profile has been claimed by the business owner or representative.
Morristown Nissan
- Car Dealers
- Morristown, TN
About this business
Location details
5496 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My appointment was Wednesday morning. Dropped the car off day before appointment. They didn't start on it until Tuesday next week. They had to replace a wire. Terrible service.
Business response:
We're truly sorry to hear about your experience and the delay in getting your vehicle serviced. That's not the level of service we aim to provide, and we understand your frustration. We appreciate your feedback and would like the opportunity to make this rightplease feel free to contact our service manager directly so we can address your concerns more personally.
Didn't even rotate my tires after 2 hours makes you wonder if they really change the oil!!!!
Took over 2 hours for an oil change, then they tried to charge me instead of applying the service plan. Then they told me my tires need to be replaced when the car only has 23,000 miles.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration it caused. A routine oil change should never take over two hours, and the confusion around your service plan and tire recommendation is unacceptable. We understand how this could impact your trust, and we're taking your feedback seriously to address these issues with our team. If you'd be open to it, we'd appreciate the opportunity to speak with you directly to make things right and ensure your concerns are properly resolv... read more
Had to leave without Having Nissan connect working properly. Plus there is still a proble with buletooh droppin my connected phones.
Business response:
Thank you for your feedback, and we're sorry to hear that your NissanConnect and Bluetooth issues weren't fully resolved during your visit. We understand how important these features are and would appreciate the opportunity to make things right. Please reach out to our service team so we can schedule a follow-up and ensure everything is working properly for you. Your satisfaction is important to us.
Requested and scheduled a tire rotation but it wasn't done. Tech said it wasn't needed because the tires were wearing fine without it.
Business response:
Thank you for your feedback, and we sincerely apologize for the oversight during your recent visit. While our technician noted that the tire wear appeared even and determined a rotation wasn't necessary at that time, we understand and respect that you scheduled the service with a specific expectation. We should have communicated that decision with you directly and given you the choice to proceed regardless. Your time and trust are important to us, and we'll use this as a training opportunity to improve going forward. If ther... read more
Service is excellent, however the day before appt we got a call from the facility not to just remind us of the appt, but TO ASK US TO TRADE OUR CAR FOR ANOTHER! This is the 2nd time this happened, not something we are fond of.
Business response:
Thank you for your feedback and for the kind words about our service teamwe truly appreciate it. We also understand your concern regarding the pre-appointment calls. Our intention is never to make you feel pressured, and we apologize if it came across that way. Your experience matters to us, and we'll make sure your feedback is shared with our team so we can improve how we communicate moving forward.
Barely tried filling my fluid. Less than a 1/4 put in. Not very friendly. I wasn't a fan after previous management scratched my car and wouldn't fix it. But This doesn't seem to be much of an improvement
Business response:
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing excellent service is our top priority, and it's disappointing to learn that we fell short. We'd love the opportunity to make things right and address any concerns you have. Please reach out to us (423) 282-4731 so we can discuss this further and work toward a resolution.
unable to do service in a timely manner for scheduled appointment
Business response:
We're sorry to hear about your experience and appreciate your feedback. Our goal is to provide top-notch service, and we'd love the opportunity to make things right. Please reach out to us so we can address your concerns. We value your business and hope to assist you soon!
Nissan takes 1.5 to 3 hours to complete a scheduled oil change and tire rotation every single time.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience with the oil change and tire rotation has taken longer than expected. We understand how valuable your time is, and we strive to make each visit as efficient as possible. We'll be sure to look into the timing of these services to see if there are ways to improve the process. We truly appreciate your patience and your continued trust in us. Please let us know if there is anything additional we can assist you with in the future. We sincerely thank you... read more
Frequently asked questions about Morristown Nissan
How is Morristown Nissan rated?
Morristown Nissan has a 4.6 star rating with 3,228 reviews.
When is Morristown Nissan open?
Morristown Nissan is open now. It will close at 8:00 p.m.