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Morristown Nissan
- Car Dealers
- Morristown, TN
About this business
Location details
5496 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My appointment was at 8am. I left at 2:30pm. Six hours for an oil change, tire rotate and balance and alignment. Wanted faulty tire sensor changed but correct sensor was not in stock. A return visit is needed to make that repair.
Business response:
Thanks for your input, and apologies for your wait & return visit
Received an email to order tires and schedule the installation. We did this online on April 3rd for April 26th. My husband arrived and was told he didn't have any appointment. I sent the service manager a screenshot of my email confirmation from 4/3, and my husband was told they would have to work him in because he "didn't have an appointment". It took them 2-1/2 hours to install the tires I had ordered three weeks before. I'm also going to be reporting this dealership to the Nissan Corporation for this issue. It should have... read more
Business response:
Thanks for your input
Very different experience compared to before (when dealer was East Tennessee Nissan). Very high pressure to get car appraised to trade it in. I received texts before my service visit and 3 salesmen approached us while on the lot encouraging to trade. Being a "car doc" customer, the correct services to be performed wasnt done (20k service performed when car is at 15k) 15k service is supposed to include engine air filter, cabin filter and offer alignment and fuel induction cleaning if needed (according to the car doc paperwork... read more
Business response:
Thanks for your input
Terrible my battery was not checked or serviced. MyFluids were not checked and topped off. When itried to E mail you the Email would not work. They lost one of myvalve stem caps and replacecit with another color. TO DATE IHAVE NOT BEEN COMPENSATED FOR THE SHODDY SERVICE,
Business response:
We're disappointed to hear of the negative experience you had at our location. Thank you for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (423) 900-8734 to speak to our manager directly.
car was fine my check engine light on til I had oil change there
Business response:
Hey Helen, we regret to hear that you had a negative experience with us, but would appreciate the chance to speak with you regarding what happened. Please contact us at (423) 900-8734 so we can work with you to fix the issue.
They kept me waiting over 5 hours without a clear and honest explanation of testing and work on my vehicle.
Business response:
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (423) 900-8734 to speak to our manager directly.
The service and service team was excellent, however, I was bombarded by the sales team who are now preying on service customers to try to get a sale. I was called at home by 3 different sales associates. I will not buy another new car from anyone who is that desperate, and obviously so poorly organized that they don't even know who has already called a customer.
Business response:
We're disappointed to hear of the negative experience you had at our location. Thank you for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (423) 900-8734.
I was coerced and pushed into buying a used 2023 Nissan Rogue SV at a very high price with a very high monthly payment, which I clearly relayed to the salesman, the sales manager, and the finance manager. The salesman, William Baker demanded my social security number and my (trade in) car key several times. I refused, but he kept asking and begging. I specifically told him that I needed my payments under $400. per month, but did not pay any mind to me. Finance manager refused to lower the paymen
Business response:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please call us at (423) 900-8734 to speak with our Sales Manager and we will do our best to resolve this with you.
Took vehicle in to have a new key fob programmed at said Nissan dealership, which is where I bought the key fob. They were supposed to program the key fob, all Nissan parts and service, then before I knew it they had blown my ecm and bcm, they blamed me and charged us for it! $2,486.64
Business response:
We regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (423) 900-8734 and speak with our Manager and we will do our best to resolve this with you.
Frequently asked questions about Morristown Nissan
How is Morristown Nissan rated?
Morristown Nissan has a 4.6 star rating with 3,287 reviews.
When is Morristown Nissan open?
Morristown Nissan is closed now. It will open tomorrow at 9:00 a.m.