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Morristown Nissan
- Car Dealers
- Morristown, TN
About this business
Location details
5496 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
They had my car for 7 days to replace a radiator and fan. They didn't do a thorough inspection on arrival or they would have known I needed a radiator fan before day 5. They never contacted me with updates. I had to call them to hear "maybe tomorrow " . Astronomical service bill.
I scheduled for an oil change and tire rotation last Thursday. I arrived for my 2:30 p.m. appointment and was greeted by a service person who checked me in. He took my keys and told me that I could wait in the reception room and that he would come in a a few minutes to go over what was to done. He didn't come back. One hour passed and no one came to report about the SUV and if they were close to finishing. After 90 minutes, I walked back to the service area to look for the SUV, still not out there, and I waited another 15 mi... read more
My appointment was Wednesday morning. Dropped the car off day before appointment. They didn't start on it until Tuesday next week. They had to replace a wire. Terrible service.
Business response:
We're truly sorry to hear about your experience and the delay in getting your vehicle serviced. That's not the level of service we aim to provide, and we understand your frustration. We appreciate your feedback and would like the opportunity to make this rightplease feel free to contact our service manager directly so we can address your concerns more personally.
Didn't even rotate my tires after 2 hours makes you wonder if they really change the oil!!!!
Took over 2 hours for an oil change, then they tried to charge me instead of applying the service plan. Then they told me my tires need to be replaced when the car only has 23,000 miles.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration it caused. A routine oil change should never take over two hours, and the confusion around your service plan and tire recommendation is unacceptable. We understand how this could impact your trust, and we're taking your feedback seriously to address these issues with our team. If you'd be open to it, we'd appreciate the opportunity to speak with you directly to make things right and ensure your concerns are properly resolv... read more
Had to leave without Having Nissan connect working properly. Plus there is still a proble with buletooh droppin my connected phones.
Business response:
Thank you for your feedback, and we're sorry to hear that your NissanConnect and Bluetooth issues weren't fully resolved during your visit. We understand how important these features are and would appreciate the opportunity to make things right. Please reach out to our service team so we can schedule a follow-up and ensure everything is working properly for you. Your satisfaction is important to us.
Requested and scheduled a tire rotation but it wasn't done. Tech said it wasn't needed because the tires were wearing fine without it.
Business response:
Thank you for your feedback, and we sincerely apologize for the oversight during your recent visit. While our technician noted that the tire wear appeared even and determined a rotation wasn't necessary at that time, we understand and respect that you scheduled the service with a specific expectation. We should have communicated that decision with you directly and given you the choice to proceed regardless. Your time and trust are important to us, and we'll use this as a training opportunity to improve going forward. If ther... read more
Service is excellent, however the day before appt we got a call from the facility not to just remind us of the appt, but TO ASK US TO TRADE OUR CAR FOR ANOTHER! This is the 2nd time this happened, not something we are fond of.
Business response:
Thank you for your feedback and for the kind words about our service teamwe truly appreciate it. We also understand your concern regarding the pre-appointment calls. Our intention is never to make you feel pressured, and we apologize if it came across that way. Your experience matters to us, and we'll make sure your feedback is shared with our team so we can improve how we communicate moving forward.
Barely tried filling my fluid. Less than a 1/4 put in. Not very friendly. I wasn't a fan after previous management scratched my car and wouldn't fix it. But This doesn't seem to be much of an improvement
Business response:
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing excellent service is our top priority, and it's disappointing to learn that we fell short. We'd love the opportunity to make things right and address any concerns you have. Please reach out to us (423) 282-4731 so we can discuss this further and work toward a resolution.
Frequently asked questions about Morristown Nissan
How is Morristown Nissan rated?
Morristown Nissan has a 4.6 star rating with 3,159 reviews.
When is Morristown Nissan open?
Morristown Nissan is open now. It will close at 8:00 p.m.