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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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The facility nice at first, but don't be fooled. The place is poorly managed, the employees are overworked and receive little training. Employee turnover is ridiculous, likely due to the long hours, extra shifts and low pay. Incontinent residents are not changed often enough and get repeated UTIs. The residents rarely get the food posted on the menus and there is often not enough of it. Snacks and fruit are rare. Staff is 2 for 14 memory care patients. The also have to cook, clean, do laundry, tote supplies, answer the doo... read more
Business response:
Thank you for taking the time to rate us. We are disappointed that we did not receive a higher rating and we regret that we did not meet your expectations. We pride ourselves on providing high quality, exceptional care to our residents and encourage our families to work directly with our Executive Director or contact Customer Service to address issues immediately. Thank you again for your review and we hope to hear from you.
The care is personal and generally of high quality. I like the home style atmosphere and so does my wife. The cooked meals that the residents can see & smell being prepared seems to help my wife eat better. The Wi/Fi is poor at best, However, they are changing that. I am pleased with the care and personal attention my wife is receiving. I would recommend Mustang Creek to anyone needing such services
Business response:
Thank you so much for taking time to share your experience at Mustang Creek Estates Burleson. We designed our open kitchen concept for the intention of stimulating appetites and are so happy to hear that your wife is enjoying meals in her home. Thank you again for your review!
Drive on by and save some time and heartache. Mustang Creek Burleson's Memory Care facility scores low all across the board. We are thankful to have it in our rear view mirror. Let me provide a synopsis of the 5 page list of complaints: Understaffed & Overworked. Ineffective procedures for maintaining resident health and well being. High staff turnover which results in poor quality of care for residents. Dirty beyond belief. We are in awe of our new facility where the bathrooms are clean, the floors are clean, the residents ... read more
Business response:
Thank you so much for sharing your feedback and we're so very sorry that we failed to meet your expectations. We take our care very seriously and strive for excellence on a daily basis. We are proud of the care we provide and are certain this was an uncommon instance. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share so that we may address them as needed and ensure our award-winning service continues for all families.
I feel there should be more workers present at all times. Duties such [removed] meals, doing laundry, mopping up accidents, etc. definitely limit time to oversee residents. One additional worker per shift would most likely cut back on burnout leading to lots of turnover.
Business response:
Thank you so much for your review, Coastie! We truly appreciate your comments. We are proud of the staff ratio we have perfected in order to ensure the personal care given to our Residents. We’re always happy to take suggestions into account and will do so with yours as well. Thanks again!
We enjoyed our visit to Mustang Creek and felt a welcoming and warm approach to our visit. We were offered brochures and activity charts at this facility and would definitely consider Mustang Creek when choosing. I will have to be getting with my sisters, discus our options and get their input before getting back with you on this. Thank you for your help.
Business response:
Thank you so much for visiting Mustang Creek Estates in Burleson! Please don’t hesitate to reach out so that we may answer any questions you may have. We are passionate about providing high quality care for Seniors. We hope to see you again soon!
Very nice, clean facility. We liked the idea of the houses rather than a larger building however we were looking for larger personal living spaces. This facility the personal space was a small bedroom and bathroom.
Business response:
Thank you so much for visiting us! We are very proud of our concept of homes rather than a large facility and glad you had the chance to experience the cozy homelike feel. We’ve found that our bedrooms are perfect for our Residents to enjoy one on one time but, just like your own bedroom, more time is spent in the Living Room or Dining Room with your friends and family so we’ve made those area spacious yet comfy. Thanks again for visiting us and we hope to see you again soon!
This is a good assisted living option. Facility is new. Residents are grouped into specific 'houses'. The common areas are large and open, but in carpeted, so they are loud (not so great for people with hearing aides). Rooms are studio-type only -- where the bed and living area are all in the same room. Kitchen is part of the common area. This looks like a really nice place if you are looking for more 'attentive' senior living (assisted in nature).
Business response:
Thank you so much for your review! Mustang Creek Estates is proud to provide high quality care for Assisted Living and Memory Care at affordable prices. We’ve designed our communities with the home like environment that makes a move from Independent Living much more comfortable and inviting. Thanks again for your review!
I toured at Mustang Creek while looking for a place for my loved one. I thought the community was nice, but I didn’t really care for the set-up of it. The community featured a centralized living and dining area with separate room and bathrooms. It kind of reminded me of a sorority house.
Business response:
Thank you so much for visiting Mustang Creek Estates! We’ve found that our warm, residential setting provides for easier observation of our residents (no long hallways for Residents to get confused and/or lost in) as well as the family-feeling which eliminates loneliness and isolation. Residents can enjoy some personal space in their own bedroom or join their friends at the dining room or in the living room whenever they choose. Thanks again for visiting and for providing your review!
My dad has recently made the move into this community and so far I have no complaints of how things are going for him. The staff have been excellent to his needs and I am comfortable with the care my dad has been receiving. He has been absolutely loving his dinning room experience and is always saying how good the meals are that the chef prepares. Overall we are very happy with our choice of this place for my dad and would recommend it to anyone.
Business response:
We’re so happy to hear your Dad is enjoying his new home! Thank you so much for your review and recommendation!
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 237 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.