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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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Management not hands on or helpful staff was not always aware of things. [community removed] was better but still 3 due to my dad had issues with another male patient that got physical and no one would explain what happened. he was sent to ER and i was notified
Business response:
Thank you for sharing your feedback. At Mustang Creek Estates, the safety and well-being of our residents has been our top priority since we opened in 2005, and we always take concerns about resident interactions or incidents very seriously. We partner closely with families and believe clear, timely communication is essential. Any situation that results in a resident going to the ER is reviewed thoroughly by our leadership team, and we expect our staff to keep families informed and supported throughout that process. The expe... read more
I would recommend. The main thing I like is that it's small houses, so more intimate, rather than an enormous building where it might be more intimidating for an elderly person. We have been happy with Mustang Creek. I think they are taking decent care of mom. Communication could be better
Business response:
Thank you for your review and for taking the time to share your experience with us. We're truly glad to hear that you appreciate our intimate, small house setting and that you find it less intimidating for elderly residents. It means a great deal to us to know that you've been happy with Mustang Creek and that you feel we are taking decent care of your mom. We value your feedback regarding communication, as we understand how important it is for families to stay well-informed about their loved ones.
Your company was a great help for me in finding a place for my mom.. The overall experience was good. The facility you found and we selected has been a great facility. My mom has really liked the location. Yes I would recommend this community to other families. They have been good to work with
Business response:
Juan - thank you so much for taking the time to share your experience! It’s wonderful to hear that she’s enjoying the location and that the community has been such a great fit. We’re glad the process felt smooth and supportive for you, and we sincerely appreciate your recommendation. If you or your mom ever need anything in the future, we’re always here to help.
[name removed], the Burleson Executive Director is horrible to deal with, she has no public relations capabilities. Do not go here.
Business response:
Thank you for taking the time to share your feedback. We want to be very clear that our Executive Director is a highly experienced and respected leader with many years of successful senior living management. She communicates professionally and works diligently to support residents, families, and staff. We take great pride in the strong relationships she has built within our community, so we are genuinely surprised to see a comment like this—especially posted anonymously and without any specific details. We are always open to... read more
Seems to be short handed a lot . Food isn't that good and the "always available food" isn't usually available. The good employees have to make up for the not so good ones and that causes some issues.
Business response:
We appreciate your feedback. Our community staffs to industry standards, and we have a dedicated Experience Director who works closely with residents and staff to oversee menus, meal quality, and dining services. As for our “always available” options, they are intended to remain accessible, and if there were occasions where something was temporarily unavailable, that should have been addressed directly at the time. Thank you for sharing your review.
Mustang Creek Estates is severely understaffed. They expect 2 people to handle 15 to 17 residents. In the house my husband was in, 3 residents needed the Hoyer lift (a 2 staff required procedure) & 3 to 4 others needed assistance with transfers. The same 2 people were supposed to distribute meds, clean & shower the residents, as well as cook, serve & clean up after 3 meals a day. They were also supposed to do activities as the activity director spent little time in House F. It was not a good situation.
No staff training. No school for bathing. No respect for residents.
Business response:
We can assure you that our team members are required to go through comprehensive, thorough training upon hire and ongoing, well above state required minimums. Additionally, our team members are required to complete monthly training to ensure they are up to date on all policies and procedures. The State of Texas recently scored the campus the highest rating. We care deeply for all of our residents, and the well-being of our residents is our highest priority. Thank you.
They assigned my Mom to a house and later got a complaint from [name removed] stating that my Mom really needed more care than she thought, wanted me to change her to another house, we can afford to pay more right now and she hadn't even really allowed proper time for my Mom to acclimate to new surroundings, Mom is finally beginning to visit with other residents and make friends so really do not want to move her again especially as she has dementia and I feel moving here would not be beneficial, my Mom's hospice nurse feels ... read more
Business response:
Thank you for sharing your experience. We take all feedback seriously. During our evaluation and assessment process, we gather information that the family informs us of. That will help determine the proper house best fit for a resident. It is very important that all families we meet with share any important information about their loved one when providing it, to ensure that residents are assigned to an adequate house best suited for them. We are happy to say that we worked very hard with you and your family to move your mom ... read more
Staff is caring and loving. They make it as close to a home environment as possible. Rooms are small, but adequate. Amenities are pretty standard.
Business response:
Thank you for sharing your feedback! We take great pride in our home-like model, designed to help residents feel truly comfortable. We appreciate the kind words about our staff and grateful that you shared your experience. Thank you again!
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 258 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.