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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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Staff is caring and loving. They make it as close to a home environment as possible. Rooms are small, but adequate. Amenities are pretty standard.
Business response:
Thank you for sharing your feedback! We take great pride in our home-like model, designed to help residents feel truly comfortable. We appreciate the kind words about our staff and grateful that you shared your experience. Thank you again!
They had a high turnover of employees that didn't have enough training. My husband had a lot of issues but they assured me they had the training to handle. I usually went over there twice a day. The attendants would never introduce themselves and most of the times didn't even know the name of the other employees they were working with. I brought my husband home after 6 months. After he was there about 2 months they moved him to another house and a room with no private shower and went up on monthly [fee removed]. My first exp... read more
I liked that it was a small setting, not a lot of people in one house and home cooked meals. Considerate, caring, attentive staff. Facility is good. Seems to be kept up fairly well.
Business response:
We truly appreciate your kind words about our Burleson staff and campus! We are so happy to hear that our home-like model is such a great fit for your loved one! If there is anything else we can do for you, please feel free to let us know! Thank you for sharing your experience.
Our biggest complaint is the pharmacy they require us to use. Deliveries come from Carrollton and they have made mistakes, such as leaving out a prescription. I think the small house community is better for elderly people who have memory issues or can be overwhelmed by moving around large facilities. Each resident has a private bedroom and bathroom. But that also reduces the activities and space for doing things. The care givers get to know them very well but like all facilities they have a high turn over rate. Mustang Creek... read more
Business response:
Thank you for sharing your experience with us. We are so glad to hear that you appreciate our home-like model for our residents! Your feedback means a lot to us and we are always striving to improve our processes. We are honored to have earned your trust and so happy to have your mom and dad with us at Mustang Creek. If there is anything else we can do for you, please let us know!
I would recommend to others that need a budget friendly option. It's not a perfect place and employees are disgruntled with management so that makes it difficult at times. Management says they are putting procedures in place to change that but the residents do feel the effects. I would pursue other options if I was able to pay more. We picked them because of the price and it is one mile from my home
It's is good but not great. There are good aides that work there and some that are a little lazy. Overall, my mom says the food is good and enjoys the community activities.
Business response:
Thank you for sharing your experience. We are thrilled to hear that your mom enjoys our three home-cooked meals and wonderful activities! Any other concerns you may be having, we encourage our families to bring those to the Executive Director so we can work together to find a solution. Thank you again!
My mil was only there 5 months. The 1st 2 months were fine. Then they lost 16 employees and hired a new Ed. She has ruined the place. So many negative changes. I hope whoever has their loved one their leaves
Business response:
We are very sorry you feel this way, we worked very hard from the beginning to communicate with you on all aspects of your mother-in-law residing with us. Mustang Creek Estates continues to grow tremendously and is always improving. We wish you the best.
They did not take care of my husband. 3 broken ribs and After many conversations about what he didn't like to eat. They still did not feed him anything he would eat. He lost weight and spent a lot of time going to emergency from falling. I could go on and on. Bathroom was dirty every time I visited. Found urine on his clothes in the bottom of his closet. $ [removed]hearing aids stolen. Computer charger stolen. His daughter had to clean bathroom before she let her daughter use it. One of the staff [profanity removed] me out f... read more
Overall Mustang Creek Estates Burleson tried really hard to work with you on price. The food was home cooked meals. Seemed short handed a lot. I feel the staff was overworked. But overall I was happy with them.
Business response:
Thank you for your kind review, we work very hard to be affordable with our all-inclusive rates and truly appreciate the recognition for it! Included in our rates, is our three home-cooked meals a day, using fresh ingredients! We understand no workforce is entirely perfect, but we strive to hire the best in the business. Thank you again for your review and are thrilled to hear how happy you are with Mustang Creek!
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 237 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.