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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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Mom would. always tell us that she stayed in her room and no one ever came to check on her or spoke to her. The first couple of months, she would be in the lobby watching TV with a few other residents. The last few months she was always in her bed, with door closed. The only staff we saw were the ones cooking, if we were there at meal time. She is now living in an apartment in Nebraska with one of my brothers.
My mil was only there 5 months. The 1st 2 months were fine. Then they lost 16 employees and hired a new Ed. She has ruined the place. So many negative changes. I hope whoever has their loved one their leaves
Business response:
We are very sorry you feel this way, we worked very hard from the beginning to communicate with you on all aspects of your mother-in-law residing with us. Mustang Creek Estates continues to grow tremendously and is always improving. We wish you the best.
They did not take care of my husband. 3 broken ribs and After many conversations about what he didn't like to eat. They still did not feed him anything he would eat. He lost weight and spent a lot of time going to emergency from falling. I could go on and on. Bathroom was dirty every time I visited. Found urine on his clothes in the bottom of his closet. $ [removed]hearing aids stolen. Computer charger stolen. His daughter had to clean bathroom before she let her daughter use it. One of the staff [profanity removed] me out f... read more
Overall Mustang Creek Estates Burleson tried really hard to work with you on price. The food was home cooked meals. Seemed short handed a lot. I feel the staff was overworked. But overall I was happy with them.
Business response:
Thank you for your kind review, we work very hard to be affordable with our all-inclusive rates and truly appreciate the recognition for it! Included in our rates, is our three home-cooked meals a day, using fresh ingredients! We understand no workforce is entirely perfect, but we strive to hire the best in the business. Thank you again for your review and are thrilled to hear how happy you are with Mustang Creek!
We love the security and the small community. Everyone knows everybody there.I would recommend to others.
Business response:
Thank you for your review! Our neighborhood of homes, holding up to 16 residents in each, truly allows our residents to feel like a family! Thank you for your recommendation!
My loved one was previously a resident at Mustang Creek Estates Burleson and his experience at this facility was okay. I have great respect for [name removed], she has a thankless position that she handles with grace. Everything was to our satisfaction except for the care. The staff would be very helpful and willing to help do anything that I asked. I just felt that they didn't have the initiative to help without being asked specifically. For example, brushing teeth, putting to bed- my loved one had a hospice tech who did th... read more
Overall this is a good place and a great value. Turnover is very high, but I think that's an industry-wide problem. Care can be shaky at times due to turnover, better when there's continuity. The staff are friendly, and they take care of my mother and her needs. And the price is outstanding for what you receive.
Business response:
Thank you for sharing your review. We appreciate the kind words about our staff, we strive to hire the best in the business to provide wonderful care to our residents. We are glad to hear how much you appreciate our all inclusive pricing and services! Thank you again!
Mustang Estates did not impress me at all. The setup seemed more like a hindrance than an asset. But the main reason we did not choose them was due to their marketing person. We could not leave there fast enough.
It's pretty clean. The actual working staff is very friendly. The food is pretty good. We picked this community, because it was newer, looked like it had somehting to offer, and it was smaller, in which they were able to provide individual attention. They can improve on, consitency with the staff and pay them more to keep them. The staff is very friendly. I would recommend to other families.
Business response:
Thank you so much for your recommendation! Our team members are amazing and work very hard caring for seniors! Thank you again for taking the time to share your experience.
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 233 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.