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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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Mustang Creek Estates is severely understaffed. They expect 2 people to handle 15 to 17 residents. In the house my husband was in, 3 residents needed the Hoyer lift (a 2 staff required procedure) & 3 to 4 others needed assistance with transfers. The same 2 people were supposed to distribute meds, clean & shower the residents, as well as cook, serve & clean up after 3 meals a day. They were also supposed to do activities as the activity director spent little time in House F. It was not a good situation.
No staff training. No school for bathing. No respect for residents.
Business response:
We can assure you that our team members are required to go through comprehensive, thorough training upon hire and ongoing, well above state required minimums. Additionally, our team members are required to complete monthly training to ensure they are up to date on all policies and procedures. The State of Texas recently scored the campus the highest rating. We care deeply for all of our residents, and the well-being of our residents is our highest priority. Thank you.
They assigned my Mom to a house and later got a complaint from [name removed] stating that my Mom really needed more care than she thought, wanted me to change her to another house, we can afford to pay more right now and she hadn't even really allowed proper time for my Mom to acclimate to new surroundings, Mom is finally beginning to visit with other residents and make friends so really do not want to move her again especially as she has dementia and I feel moving here would not be beneficial, my Mom's hospice nurse feels ... read more
Business response:
Thank you for sharing your experience. We take all feedback seriously. During our evaluation and assessment process, we gather information that the family informs us of. That will help determine the proper house best fit for a resident. It is very important that all families we meet with share any important information about their loved one when providing it, to ensure that residents are assigned to an adequate house best suited for them. We are happy to say that we worked very hard with you and your family to move your mom ... read more
Staff is caring and loving. They make it as close to a home environment as possible. Rooms are small, but adequate. Amenities are pretty standard.
Business response:
Thank you for sharing your feedback! We take great pride in our home-like model, designed to help residents feel truly comfortable. We appreciate the kind words about our staff and grateful that you shared your experience. Thank you again!
They had a high turnover of employees that didn't have enough training. My husband had a lot of issues but they assured me they had the training to handle. I usually went over there twice a day. The attendants would never introduce themselves and most of the times didn't even know the name of the other employees they were working with. I brought my husband home after 6 months. After he was there about 2 months they moved him to another house and a room with no private shower and went up on monthly [fee removed]. My first exp... read more
I liked that it was a small setting, not a lot of people in one house and home cooked meals. Considerate, caring, attentive staff. Facility is good. Seems to be kept up fairly well.
Business response:
We truly appreciate your kind words about our Burleson staff and campus! We are so happy to hear that our home-like model is such a great fit for your loved one! If there is anything else we can do for you, please feel free to let us know! Thank you for sharing your experience.
Our biggest complaint is the pharmacy they require us to use. Deliveries come from Carrollton and they have made mistakes, such as leaving out a prescription. I think the small house community is better for elderly people who have memory issues or can be overwhelmed by moving around large facilities. Each resident has a private bedroom and bathroom. But that also reduces the activities and space for doing things. The care givers get to know them very well but like all facilities they have a high turn over rate. Mustang Creek... read more
Business response:
Thank you for sharing your experience with us. We are so glad to hear that you appreciate our home-like model for our residents! Your feedback means a lot to us and we are always striving to improve our processes. We are honored to have earned your trust and so happy to have your mom and dad with us at Mustang Creek. If there is anything else we can do for you, please let us know!
I would recommend to others that need a budget friendly option. It's not a perfect place and employees are disgruntled with management so that makes it difficult at times. Management says they are putting procedures in place to change that but the residents do feel the effects. I would pursue other options if I was able to pay more. We picked them because of the price and it is one mile from my home
It's is good but not great. There are good aides that work there and some that are a little lazy. Overall, my mom says the food is good and enjoys the community activities.
Business response:
Thank you for sharing your experience. We are thrilled to hear that your mom enjoys our three home-cooked meals and wonderful activities! Any other concerns you may be having, we encourage our families to bring those to the Executive Director so we can work together to find a solution. Thank you again!
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 233 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.