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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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Staff not nice. They don't have the education to help the residents. The staff they have that are educated re: dementia DX are located in level one. Not in level 2.
Business response:
Thank you for taking the time to share your feedback. We take all concerns seriously, especially those related to resident safety and quality of care. We would like to respectfully clarify a few points. Our community does not operate with “Level 1” or “Level 2” care distinctions. Each resident is individually assessed by our leadership and care team to determine the most appropriate home environment based on their unique needs. All of our team members receive comprehensive training at the time of hire, as well as ongoing mon... read more
If you are not limited in your mobility to visit from one house to another it is great but if you have to depend on someone else to help you it's not the best
Business response:
We understand mobility concerns matter for visiting homes and appreciate your feedback. Our dedicated team members are here to support every resident and assist with visiting each home, when needed. Thank you for taking the time to share your experience with us, as feedback like yours is important to us.
We like the small group feel of the individual buildings. And the activity director is so friendly. There are a ton of activity opportunities.
Business response:
Thank you for your wonderful feedback about our small home feel and activity director. We're thrilled you enjoy the activity opportunities! We appreciate you sharing your experience.
I would recommend. The main thing I like is that it's small houses, so more intimate, rather than an enormous building where it might be more intimidating for an elderly person. We have been happy with Mustang Creek. I think they are taking decent care of mom. Communication could be better
Business response:
Thank you for your review and for taking the time to share your experience with us. We're truly glad to hear that you appreciate our intimate, small house setting and that you find it less intimidating for elderly residents. It means a great deal to us to know that you've been happy with Mustang Creek and that you feel we are taking decent care of your mom. We value your feedback regarding communication, as we understand how important it is for families to stay well-informed about their loved ones.
[name removed], the Burleson Executive Director is horrible to deal with, she has no public relations capabilities. Do not go here.
Business response:
Thank you for taking the time to share your feedback. We want to be very clear that our Executive Director is a highly experienced and respected leader with many years of successful senior living management. She communicates professionally and works diligently to support residents, families, and staff. We take great pride in the strong relationships she has built within our community, so we are genuinely surprised to see a comment like this—especially posted anonymously and without any specific details. We are always open to... read more
Seems to be short handed a lot . Food isn't that good and the "always available food" isn't usually available. The good employees have to make up for the not so good ones and that causes some issues.
Mustang Creek Estates is severely understaffed. They expect 2 people to handle 15 to 17 residents. In the house my husband was in, 3 residents needed the Hoyer lift (a 2 staff required procedure) & 3 to 4 others needed assistance with transfers. The same 2 people were supposed to distribute meds, clean & shower the residents, as well as cook, serve & clean up after 3 meals a day. They were also supposed to do activities as the activity director spent little time in House F. It was not a good situation.
No staff training. No school for bathing. No respect for residents.
Business response:
We can assure you that our team members are required to go through comprehensive, thorough training upon hire and ongoing, well above state required minimums. Additionally, our team members are required to complete monthly training to ensure they are up to date on all policies and procedures. The State of Texas recently scored the campus the highest rating. We care deeply for all of our residents, and the well-being of our residents is our highest priority. Thank you.
They assigned my Mom to a house and later got a complaint from [name removed] stating that my Mom really needed more care than she thought, wanted me to change her to another house, we can afford to pay more right now and she hadn't even really allowed proper time for my Mom to acclimate to new surroundings, Mom is finally beginning to visit with other residents and make friends so really do not want to move her again especially as she has dementia and I feel moving here would not be beneficial, my Mom's hospice nurse feels ... read more
Business response:
Thank you for sharing your experience. We take all feedback seriously. During our evaluation and assessment process, we gather information that the family informs us of. That will help determine the proper house best fit for a resident. It is very important that all families we meet with share any important information about their loved one when providing it, to ensure that residents are assigned to an adequate house best suited for them. We are happy to say that we worked very hard with you and your family to move your mom ... read more
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 237 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.