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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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We love the security and the small community. Everyone knows everybody there.I would recommend to others.
Business response:
Thank you for your review! Our neighborhood of homes, holding up to 16 residents in each, truly allows our residents to feel like a family! Thank you for your recommendation!
My loved one was previously a resident at Mustang Creek Estates Burleson and his experience at this facility was okay. I have great respect for [name removed], she has a thankless position that she handles with grace. Everything was to our satisfaction except for the care. The staff would be very helpful and willing to help do anything that I asked. I just felt that they didn't have the initiative to help without being asked specifically. For example, brushing teeth, putting to bed- my loved one had a hospice tech who did th... read more
Overall this is a good place and a great value. Turnover is very high, but I think that's an industry-wide problem. Care can be shaky at times due to turnover, better when there's continuity. The staff are friendly, and they take care of my mother and her needs. And the price is outstanding for what you receive.
Business response:
Thank you for sharing your review. We appreciate the kind words about our staff, we strive to hire the best in the business to provide wonderful care to our residents. We are glad to hear how much you appreciate our all inclusive pricing and services! Thank you again!
Mustang Estates did not impress me at all. The setup seemed more like a hindrance than an asset. But the main reason we did not choose them was due to their marketing person. We could not leave there fast enough.
It's pretty clean. The actual working staff is very friendly. The food is pretty good. We picked this community, because it was newer, looked like it had somehting to offer, and it was smaller, in which they were able to provide individual attention. They can improve on, consitency with the staff and pay them more to keep them. The staff is very friendly. I would recommend to other families.
Business response:
Thank you so much for your recommendation! Our team members are amazing and work very hard caring for seniors! Thank you again for taking the time to share your experience.
The community itself is clean but the house keeping could definitely be improved. Some of the staff members are nice and others are not so much. It seems like the staff members don't really pay as much attention to the residents as they should.
Business response:
Thank you for your review. We appreciate your feedback and recently hired a full time house keeper. Please reach out to the neighborhood Executive Director so she can work with you on any of your concerns. Thank you again for your review.
My loved one is so happy here. The daytime care is absolutely fantastic. The staff are very caring, and they treat the residents as if they were their own grandparents. Some of the patients need to be fed, and they sit down at the table with them to help them eat. The food is great. If somebody isn't feeling well, they'll fix them some mashed potatoes or pasta, something light that settles the stomach, and you just can't beat that. They do what they can with activities - thinks like bingo, dominos, watching movies. There's a... read more
Business response:
Hi Barbara - thank you so much for sharing so many great details about our neighborhood in Burleson. Our staff works very hard to ensure our residents are well taken care of and have fun things to do daily. Thank you again for sharing your experience.
They need to do better with, cleaning the bathroom toilet, which was not cleaned for four days, and the odor was very bad. Retain your employees everytime ,I go visit it's someone new/different staff. I'm going to give them, one last chance to correct any issues.
Business response:
Thank you for sharing your feedback. We have an amazing leadership team that is eager to resolve any issue you may be having. Our business operates twenty-four hours a day, seven days a week, and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. We want to partner with our families to work through any concerns. We would encourage you to reach out the neighborhood Executive Director so she can help. Thank you again for sharing your feedback.
It's pretty clean. My loved one does not really like the food. For the price, the value for the money is good. We picked this community because, my loved one had different restrictions, and they met their financial needs, and also different restrictions. It's not fancy but the people are nice.
Business response:
We appreciate you sharing your experience with our Burleson campus! We have made great strides with our menu with our wonderful Experience Director overseeing it. We aim to offer a wide variety of meals to our residents and shop at our local grocery stores weekly to offer fresh ingredients! We are glad to hear that we were able to meet the needs of your loved one! Thank you for sharing your review!
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 237 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.