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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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The community itself is clean but the house keeping could definitely be improved. Some of the staff members are nice and others are not so much. It seems like the staff members don't really pay as much attention to the residents as they should.
Business response:
Thank you for your review. We appreciate your feedback and recently hired a full time house keeper. Please reach out to the neighborhood Executive Director so she can work with you on any of your concerns. Thank you again for your review.
My loved one is so happy here. The daytime care is absolutely fantastic. The staff are very caring, and they treat the residents as if they were their own grandparents. Some of the patients need to be fed, and they sit down at the table with them to help them eat. The food is great. If somebody isn't feeling well, they'll fix them some mashed potatoes or pasta, something light that settles the stomach, and you just can't beat that. They do what they can with activities - thinks like bingo, dominos, watching movies. There's a... read more
Business response:
Hi Barbara - thank you so much for sharing so many great details about our neighborhood in Burleson. Our staff works very hard to ensure our residents are well taken care of and have fun things to do daily. Thank you again for sharing your experience.
They need to do better with, cleaning the bathroom toilet, which was not cleaned for four days, and the odor was very bad. Retain your employees everytime ,I go visit it's someone new/different staff. I'm going to give them, one last chance to correct any issues.
Business response:
Thank you for sharing your feedback. We have an amazing leadership team that is eager to resolve any issue you may be having. Our business operates twenty-four hours a day, seven days a week, and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. We want to partner with our families to work through any concerns. We would encourage you to reach out the neighborhood Executive Director so she can help. Thank you again for sharing your feedback.
It's pretty clean. My loved one does not really like the food. For the price, the value for the money is good. We picked this community because, my loved one had different restrictions, and they met their financial needs, and also different restrictions. It's not fancy but the people are nice.
Business response:
We appreciate you sharing your experience with our Burleson campus! We have made great strides with our menu with our wonderful Experience Director overseeing it. We aim to offer a wide variety of meals to our residents and shop at our local grocery stores weekly to offer fresh ingredients! We are glad to hear that we were able to meet the needs of your loved one! Thank you for sharing your review!
Overall experience - good. Cost was good for my dad's budget. Place we left had gotten over the $5000 mark. One thing that I had to do a lot at night was to call and ask the evening/night staff to do certain things that needed to be done. I had a camera in his room and would see that the staff had not pulled him up in the bed or lay the bed down so he could sleep comfortably. That being said there were staff members that went way beyond the call of duty and took excellent care of my dad. I realize that Covid played a big par... read more
This facility is pretty clean and pretty well kept. We noticed a lot of staff turnover here. My dad was there everyday with my mom and noticed several things. The staff didn't take the time to visit or work with mom. The food was cold often. There were also medication delays numerous times. I'm not sure that I would recommend them to family and friends.
It's a good facility overall, but we are having an issue as far as turnover within their staff. I do think it's the hours and the pay. The lack of staff effects the meals, activities, level of care, etc.. There have been times when there's only been one in house, when they are supposed to have two for the estate. Also the availability of them not answering the phone for my loved ones building itself.
Business response:
Thank you for your review and letting us know we are a good community. We are sorry to see your 3-star rating. We would encourage every family to reach out to our neighborhood leadership team to discuss any of these issues. We do have a full time Activity Director that rotates activities daily throughout our neighborhood, so they do not all take place in the same house. She even takes them out on amazing outings weekly as well. We look forward to hearing from you directly so we can ensure a future 5-star rating. Thank you ag... read more
We toured Mustang Creek Estates Burleson and the people there were nice, we liked them. Mustang Creek was a consideration for us, but I had a gut feeling that it wouldn't have been a good fit for my dad.
Business response:
Thank you for touring our neighborhood! We would appreciate any feedback you can offer on why Mustang Creek Estates wouldn't be a good fit for your loved one. We work hard everyday to provide quality care in a residential setting at an affordable price. Thank you for visiting and we hope to hear from you soon!
It's good, the staff is great. The cleanliness could improve and the meals are ok. Their is too much inconsistency on activities. It's either too much or not enough.
Business response:
Thank you so much for your review! We are happy to hear the staff is great but would like to hear more about your other concerns. Taking good care of our residents requires a healthy partnership with our families. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solutio... read more
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 233 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.