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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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Our biggest complaint is the pharmacy they require us to use. Deliveries come from Carrollton and they have made mistakes, such as leaving out a prescription. I think the small house community is better for elderly people who have memory issues or can be overwhelmed by moving around large facilities. Each resident has a private bedroom and bathroom. But that also reduces the activities and space for doing things. The care givers get to know them very well but like all facilities they have a high turn over rate. Mustang Creek... read more
Business response:
Thank you for sharing your experience with us. We are so glad to hear that you appreciate our home-like model for our residents! Your feedback means a lot to us and we are always striving to improve our processes. We are honored to have earned your trust and so happy to have your mom and dad with us at Mustang Creek. If there is anything else we can do for you, please let us know!
I would recommend to others that need a budget friendly option. It's not a perfect place and employees are disgruntled with management so that makes it difficult at times. Management says they are putting procedures in place to change that but the residents do feel the effects. I would pursue other options if I was able to pay more. We picked them because of the price and it is one mile from my home
It's is good but not great. There are good aides that work there and some that are a little lazy. Overall, my mom says the food is good and enjoys the community activities.
Business response:
Thank you for sharing your experience. We are thrilled to hear that your mom enjoys our three home-cooked meals and wonderful activities! Any other concerns you may be having, we encourage our families to bring those to the Executive Director so we can work together to find a solution. Thank you again!
My mil was only there 5 months. The 1st 2 months were fine. Then they lost 16 employees and hired a new Ed. She has ruined the place. So many negative changes. I hope whoever has their loved one their leaves
Business response:
We are very sorry you feel this way, we worked very hard from the beginning to communicate with you on all aspects of your mother-in-law residing with us. Mustang Creek Estates continues to grow tremendously and is always improving. We wish you the best.
They did not take care of my husband. 3 broken ribs and After many conversations about what he didn't like to eat. They still did not feed him anything he would eat. He lost weight and spent a lot of time going to emergency from falling. I could go on and on. Bathroom was dirty every time I visited. Found urine on his clothes in the bottom of his closet. $ [removed]hearing aids stolen. Computer charger stolen. His daughter had to clean bathroom before she let her daughter use it. One of the staff [profanity removed] me out f... read more
Overall Mustang Creek Estates Burleson tried really hard to work with you on price. The food was home cooked meals. Seemed short handed a lot. I feel the staff was overworked. But overall I was happy with them.
Business response:
Thank you for your kind review, we work very hard to be affordable with our all-inclusive rates and truly appreciate the recognition for it! Included in our rates, is our three home-cooked meals a day, using fresh ingredients! We understand no workforce is entirely perfect, but we strive to hire the best in the business. Thank you again for your review and are thrilled to hear how happy you are with Mustang Creek!
We love the security and the small community. Everyone knows everybody there.I would recommend to others.
Business response:
Thank you for your review! Our neighborhood of homes, holding up to 16 residents in each, truly allows our residents to feel like a family! Thank you for your recommendation!
My loved one was previously a resident at Mustang Creek Estates Burleson and his experience at this facility was okay. I have great respect for [name removed], she has a thankless position that she handles with grace. Everything was to our satisfaction except for the care. The staff would be very helpful and willing to help do anything that I asked. I just felt that they didn't have the initiative to help without being asked specifically. For example, brushing teeth, putting to bed- my loved one had a hospice tech who did th... read more
Business response:
Thank you for taking the time to share your feedback and for recognizing our team member and the work she does with care and professionalism. We truly appreciate that acknowledgment. Our team is expected to follow individualized care plans and provide support with daily needs, including personal care and bedtime routines, as appropriate for each resident’s plan of care. We also appreciate your partnership during your loved one’s stay and the role hospice support played in his care. Feedback like yours helps us continue reinf... read more
Overall this is a good place and a great value. Turnover is very high, but I think that's an industry-wide problem. Care can be shaky at times due to turnover, better when there's continuity. The staff are friendly, and they take care of my mother and her needs. And the price is outstanding for what you receive.
Business response:
Thank you for sharing your review. We appreciate the kind words about our staff, we strive to hire the best in the business to provide wonderful care to our residents. We are glad to hear how much you appreciate our all inclusive pricing and services! Thank you again!
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 252 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.