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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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No staff training. No school for bathing. No respect for residents.
Business response:
We can assure you that our team members are required to go through comprehensive, thorough training upon hire and ongoing, well above state required minimums. Additionally, our team members are required to complete monthly training to ensure they are up to date on all policies and procedures. The State of Texas recently scored the campus the highest rating. We care deeply for all of our residents, and the well-being of our residents is our highest priority. Thank you.
They assigned my Mom to a house and later got a complaint from [name removed] stating that my Mom really needed more care than she thought, wanted me to change her to another house, we can afford to pay more right now and she hadn't even really allowed proper time for my Mom to acclimate to new surroundings, Mom is finally beginning to visit with other residents and make friends so really do not want to move her again especially as she has dementia and I feel moving here would not be beneficial, my Mom's hospice nurse feels ... read more
Business response:
Thank you for sharing your experience. We take all feedback seriously. During our evaluation and assessment process, we gather information that the family informs us of. That will help determine the proper house best fit for a resident. It is very important that all families we meet with share any important information about their loved one when providing it, to ensure that residents are assigned to an adequate house best suited for them. We are happy to say that we worked very hard with you and your family to move your mom ... read more
They had a high turnover of employees that didn't have enough training. My husband had a lot of issues but they assured me they had the training to handle. I usually went over there twice a day. The attendants would never introduce themselves and most of the times didn't even know the name of the other employees they were working with. I brought my husband home after 6 months. After he was there about 2 months they moved him to another house and a room with no private shower and went up on monthly [fee removed]. My first exp... read more
Mom would. always tell us that she stayed in her room and no one ever came to check on her or spoke to her. The first couple of months, she would be in the lobby watching TV with a few other residents. The last few months she was always in her bed, with door closed. The only staff we saw were the ones cooking, if we were there at meal time. She is now living in an apartment in Nebraska with one of my brothers.
My mil was only there 5 months. The 1st 2 months were fine. Then they lost 16 employees and hired a new Ed. She has ruined the place. So many negative changes. I hope whoever has their loved one their leaves
Business response:
We are very sorry you feel this way, we worked very hard from the beginning to communicate with you on all aspects of your mother-in-law residing with us. Mustang Creek Estates continues to grow tremendously and is always improving. We wish you the best.
They did not take care of my husband. 3 broken ribs and After many conversations about what he didn't like to eat. They still did not feed him anything he would eat. He lost weight and spent a lot of time going to emergency from falling. I could go on and on. Bathroom was dirty every time I visited. Found urine on his clothes in the bottom of his closet. $ [removed]hearing aids stolen. Computer charger stolen. His daughter had to clean bathroom before she let her daughter use it. One of the staff [profanity removed] me out f... read more
Mustang Estates did not impress me at all. The setup seemed more like a hindrance than an asset. But the main reason we did not choose them was due to their marketing person. We could not leave there fast enough.
This facility is pretty clean and pretty well kept. We noticed a lot of staff turnover here. My dad was there everyday with my mom and noticed several things. The staff didn't take the time to visit or work with mom. The food was cold often. There were also medication delays numerous times. I'm not sure that I would recommend them to family and friends.
I would tell others looking just make sure that if your loved one is more of a dementia patient to really talk with them about how they deal with that. Our expectations and the level of care were very different. Due to our experience I would not recommend.
Business response:
Thank you so much for taking time to provide this review. We’re sorry to hear we didn’t meet your expectations and would welcome the opportunity to hear more. Please reach out to us at your earliest convenience. Mustang Creek Estates is passionate about the care we provide and proud to have provided award winning care to Seniors since 2005. We look forward to hearing from you!
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.8 star rating with 206 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.