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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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Overall experience - good. Cost was good for my dad's budget. Place we left had gotten over the $5000 mark. One thing that I had to do a lot at night was to call and ask the evening/night staff to do certain things that needed to be done. I had a camera in his room and would see that the staff had not pulled him up in the bed or lay the bed down so he could sleep comfortably. That being said there were staff members that went way beyond the call of duty and took excellent care of my dad. I realize that Covid played a big par... read more
This facility is pretty clean and pretty well kept. We noticed a lot of staff turnover here. My dad was there everyday with my mom and noticed several things. The staff didn't take the time to visit or work with mom. The food was cold often. There were also medication delays numerous times. I'm not sure that I would recommend them to family and friends.
We toured Mustang Creek Estates Burleson and the people there were nice, we liked them. Mustang Creek was a consideration for us, but I had a gut feeling that it wouldn't have been a good fit for my dad.
Business response:
Thank you for touring our neighborhood! We would appreciate any feedback you can offer on why Mustang Creek Estates wouldn't be a good fit for your loved one. We work hard everyday to provide quality care in a residential setting at an affordable price. Thank you for visiting and we hope to hear from you soon!
It's a good facility overall, but we are having an issue as far as turnover within their staff. I do think it's the hours and the pay. The lack of staff effects the meals, activities, level of care, etc.. There have been times when there's only been one in house, when they are supposed to have two for the estate. Also the availability of them not answering the phone for my loved ones building itself.
Business response:
Thank you for your review and letting us know we are a good community. We are sorry to see your 3-star rating. We would encourage every family to reach out to our neighborhood leadership team to discuss any of these issues. We do have a full time Activity Director that rotates activities daily throughout our neighborhood, so they do not all take place in the same house. She even takes them out on amazing outings weekly as well. We look forward to hearing from you directly so we can ensure a future 5-star rating. Thank you ag... read more
It's good, the staff is great. The cleanliness could improve and the meals are ok. Their is too much inconsistency on activities. It's either too much or not enough.
Business response:
Thank you so much for your review! We are happy to hear the staff is great but would like to hear more about your other concerns. Taking good care of our residents requires a healthy partnership with our families. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solutio... read more
Mustang creek is overall pretty clean, the food is pretty good and the front line staff is pretty caring. They did just lose an amazing supervisor and I am disappointed. The workers work for more then their worth, most of the time with a good attitude. The executive directive is usually available and responsive. The don't make a really good effort in getting people involve in the activities especially if they are in another building.
Business response:
Thank you for your review. One of our core mission principles at Mustang Creek Estates in Burleson is to provide high quality care for our seniors, to help us achieve this mission our philosophy of encouraging independence, promoting choice, preserving dignity and creating dignity allows our residents to be the main focus of our attention, care, and quality of living. While we encourage all our residents to participate in activities, they have the choice not to participate. We have a full time activity director that works on... read more
On first impressions this was a nice place. The staff I spoke with were very friendly. The community was clean. This is a community I would consider for my loved one.
Business response:
Thank you so much for your review! We appreciate you sharing your experience while touring our neighborhood. We hope to see you again in the future.
I would tell others looking just make sure that if your loved one is more of a dementia patient to really talk with them about how they deal with that. Our expectations and the level of care were very different. Due to our experience I would not recommend.
Business response:
Thank you so much for taking time to provide this review. We’re sorry to hear we didn’t meet your expectations and would welcome the opportunity to hear more. Please reach out to us at your earliest convenience. Mustang Creek Estates is passionate about the care we provide and proud to have provided award winning care to Seniors since 2005. We look forward to hearing from you!
We did not have a good experience with this facility. They removed the director that was there at the time so things may have changed, but it was a scary experience.
Business response:
Thank you for your review. We take each and every review very seriously and apologize for not meeting your expectations. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families and employee situations in this forum, however we do strive to deliver quality care 100% of the time. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. While other senior living communities may change names and ownership, which wipes away online repu... read more
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 237 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.