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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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Mustang creek is overall pretty clean, the food is pretty good and the front line staff is pretty caring. They did just lose an amazing supervisor and I am disappointed. The workers work for more then their worth, most of the time with a good attitude. The executive directive is usually available and responsive. The don't make a really good effort in getting people involve in the activities especially if they are in another building.
Business response:
Thank you for your review. One of our core mission principles at Mustang Creek Estates in Burleson is to provide high quality care for our seniors, to help us achieve this mission our philosophy of encouraging independence, promoting choice, preserving dignity and creating dignity allows our residents to be the main focus of our attention, care, and quality of living. While we encourage all our residents to participate in activities, they have the choice not to participate. We have a full time activity director that works on... read more
On first impressions this was a nice place. The staff I spoke with were very friendly. The community was clean. This is a community I would consider for my loved one.
Business response:
Thank you so much for your review! We appreciate you sharing your experience while touring our neighborhood. We hope to see you again in the future.
I would tell others looking just make sure that if your loved one is more of a dementia patient to really talk with them about how they deal with that. Our expectations and the level of care were very different. Due to our experience I would not recommend.
Business response:
Thank you so much for taking time to provide this review. We’re sorry to hear we didn’t meet your expectations and would welcome the opportunity to hear more. Please reach out to us at your earliest convenience. Mustang Creek Estates is passionate about the care we provide and proud to have provided award winning care to Seniors since 2005. We look forward to hearing from you!
We did not have a good experience with this facility. They removed the director that was there at the time so things may have changed, but it was a scary experience.
Business response:
Thank you for your review. We take each and every review very seriously and apologize for not meeting your expectations. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families and employee situations in this forum, however we do strive to deliver quality care 100% of the time. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. While other senior living communities may change names and ownership, which wipes away online repu... read more
There is nothing good I have to say about this place. Home Health found our loved one in his room and called us to say he was not being taken care of. He had no water, no cup for water. He ended up in the hospital for dehydration. He also fell and cut himself. We were not notified until 2-3 days later, and only then was he taken to get stitches. I just do not understand that. We immediately removed him from the situation.
Business response:
Thank you so much for sharing your experience. We are sorry to hear this and want to be clear that the experience you describe is definitely not the standard Mustang Creek Estates is known for. We have provided high quality care for our Residents since 2005 and we take great pride in the peace of mind we give our families. It truly pains us to hear we have disappointed even one of those families and we have made necessary personnel changes at our Burleson community that sometimes must happen in our industry. Thank you again ... read more
We chose Mustang Creek Estates because it was the least expensive and the location. The room sizes here are nice and they are all private rooms as well. Sometimes the management staff is not as responsive as they should be. My mom has been here over a year and is just now getting podiatry care and we had been asking for it for a while.
Business response:
Thank you for taking time to post this review. We’re very proud of the care we provide and would like to have a chance to discuss your concerns with response times. Please reach out to the leadership team in Burleson so that we may address them directly. Thanks again and we look forward to hearing from you soon!
We chose Mustang Creek Estates because the staff was friendly, the pricing worked for us, and they met all the needs that we had. The room sizes here are plenty big for our loved ones needs. Overall, they have been great during the pandemic and I would recommend to others looking.
Business response:
Thank you so much for your high rating on this review and for your recommendation! The pandemic has certainly been a challenge but we’re proud of our teams and the way they have maintained their passion for Senior care. It’s been our pleasure to take care of your loved one. Thank you, Mustang Creek Estates - Burleson
The facility itself and the concept of the cottages is great, the staff was all very friendly and helpful and it did not seem institutional as some others that we saw. They did have a lot of staff turnover or were understaffed, so some of the things that needed to be done were not getting done as they should have. Overall, I would recommend Mustang Creek Estates as long as your loved one is more independent.
Business response:
Thank you for your review! We pride ourselves on providing quality care for our residents in multiple levels of care. We’re sorry to hear you may have had disappointments and encourage you to reach out to us through our Executive Director or Customer Service at any time so we may understand completely and take care of any concerns immediately. Thank you again for your review and we look forward to hearing from you!
Houses are nice, food is good. They do not do all that they tell you when you sign up.very little activities .very high turnover in staff.residents never get to go outside the caregivers aren't trained to care for people with memory issues.they may get a shower 1 × a week. And residents are left alone most of the time in there rooms. Rooms may appear clean but rarely are they cleaned like you would expect.And if your family member is sick its up to you to figure it out.caregivers don't pay that close attention at all. I'm ju... read more
Business response:
Thank you so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We encourage you to contact our Customer Service email or phone number at [removed] or [removed] in order for us to address your concerns so that me may ensure the high quality of service we have provided over 15 years. Thank you again and we look ... read more
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 233 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.