This profile has been claimed by the business owner or representative.
Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
Get directions
This facility is pretty clean and pretty well kept. We noticed a lot of staff turnover here. My dad was there everyday with my mom and noticed several things. The staff didn't take the time to visit or work with mom. The food was cold often. There were also medication delays numerous times. I'm not sure that I would recommend them to family and friends.
Business response:
Thank you for your feedback. We are glad you found the community clean and well maintained. We continue to staff according to industry standards and work hard to maintain consistency in care and service. Our team members follow a detailed point-of-care (POC) system and complete routine resident checks every two hours to help ensure residents’ wellbeing, safety, and care needs are being addressed. Regarding meals and medication timing, we have established processes in place to support quality service and safe medication assis... read more
We toured Mustang Creek Estates Burleson and the people there were nice, we liked them. Mustang Creek was a consideration for us, but I had a gut feeling that it wouldn't have been a good fit for my dad.
Business response:
Thank you for touring our neighborhood! We would appreciate any feedback you can offer on why Mustang Creek Estates wouldn't be a good fit for your loved one. We work hard everyday to provide quality care in a residential setting at an affordable price. Thank you for visiting and we hope to hear from you soon!
It's a good facility overall, but we are having an issue as far as turnover within their staff. I do think it's the hours and the pay. The lack of staff effects the meals, activities, level of care, etc.. There have been times when there's only been one in house, when they are supposed to have two for the estate. Also the availability of them not answering the phone for my loved ones building itself.
Business response:
Thank you for your review and letting us know we are a good community. We are sorry to see your 3-star rating. We would encourage every family to reach out to our neighborhood leadership team to discuss any of these issues. We do have a full time Activity Director that rotates activities daily throughout our neighborhood, so they do not all take place in the same house. She even takes them out on amazing outings weekly as well. We look forward to hearing from you directly so we can ensure a future 5-star rating. Thank you ag... read more
It's good, the staff is great. The cleanliness could improve and the meals are ok. Their is too much inconsistency on activities. It's either too much or not enough.
Business response:
Thank you so much for your review! We are happy to hear the staff is great but would like to hear more about your other concerns. Taking good care of our residents requires a healthy partnership with our families. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solutio... read more
Mustang creek is overall pretty clean, the food is pretty good and the front line staff is pretty caring. They did just lose an amazing supervisor and I am disappointed. The workers work for more then their worth, most of the time with a good attitude. The executive directive is usually available and responsive. The don't make a really good effort in getting people involve in the activities especially if they are in another building.
Business response:
Thank you for your review. One of our core mission principles at Mustang Creek Estates in Burleson is to provide high quality care for our seniors, to help us achieve this mission our philosophy of encouraging independence, promoting choice, preserving dignity and creating dignity allows our residents to be the main focus of our attention, care, and quality of living. While we encourage all our residents to participate in activities, they have the choice not to participate. We have a full time activity director that works on... read more
On first impressions this was a nice place. The staff I spoke with were very friendly. The community was clean. This is a community I would consider for my loved one.
Business response:
Thank you so much for your review! We appreciate you sharing your experience while touring our neighborhood. We hope to see you again in the future.
I would tell others looking just make sure that if your loved one is more of a dementia patient to really talk with them about how they deal with that. Our expectations and the level of care were very different. Due to our experience I would not recommend.
Business response:
Thank you so much for taking time to provide this review. We’re sorry to hear we didn’t meet your expectations and would welcome the opportunity to hear more. Please reach out to us at your earliest convenience. Mustang Creek Estates is passionate about the care we provide and proud to have provided award winning care to Seniors since 2005. We look forward to hearing from you!
We did not have a good experience with this facility. They removed the director that was there at the time so things may have changed, but it was a scary experience.
Business response:
Thank you for your review. We take each and every review very seriously and apologize for not meeting your expectations. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families and employee situations in this forum, however we do strive to deliver quality care 100% of the time. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. While other senior living communities may change names and ownership, which wipes away online repu... read more
There is nothing good I have to say about this place. Home Health found our loved one in his room and called us to say he was not being taken care of. He had no water, no cup for water. He ended up in the hospital for dehydration. He also fell and cut himself. We were not notified until 2-3 days later, and only then was he taken to get stitches. I just do not understand that. We immediately removed him from the situation.
Business response:
Thank you so much for sharing your experience. We are sorry to hear this and want to be clear that the experience you describe is definitely not the standard Mustang Creek Estates is known for. We have provided high quality care for our Residents since 2005 and we take great pride in the peace of mind we give our families. It truly pains us to hear we have disappointed even one of those families and we have made necessary personnel changes at our Burleson community that sometimes must happen in our industry. Thank you again ... read more
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 258 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.