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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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I think it is a great place. I like the fact there the buildings a really small, almost like a house. The size makes it much more personally for her. The caregivers are good but that do have a high turnover of staff. We chose this community for the size, it is an easier to access location from my house, and the price was comparable to others. I would recommend this community.
Business response:
Allison, thank you for review of Mustang Creek Estates in Burleson! We love being able to offer small homes so that our Residents and Caregivers get to know each other just as you said, personally! This ensures the quality care we are passionate about. Thank you again for your review and recommendation, Allison!
It is a quite decent place but there is a large turnover. It s hard on everybody especially right now. It is hard work and physically demanding, but most of the caregivers are quite nice and very helpful. We chose this community because is was the nicest one that has availability at the time. The food is excellent. There are some activities but not everyone in the memory care can participate.
Business response:
Thank you so much for sharing your experience! Yes, these have been very challenging times for our Caregivers, our Families, and our Residents but we are so proud of how everyone has partnered together to keep our Residents safe, active, and engaged. The beauty of the concept at Mustang Creek Estates is that our Residents are still able to participate and engage and didn’t have to be isolated from everyone as some Seniors experienced. And thank you for the compliment on our food! We take great pride in the menus put together... read more
The staff there were absolutely not trained to care for residents in memory care at all. They did not know how to talk and interact with the residents . They were too understaffed for the care the was needed. Cleanliness needed improvement.
Business response:
Thank you for your feedback. We’re sorry to hear of your dissatisfaction with our Memory Care services. We are passionate about the care we provide and take great strides to make sure all of our Caregivers are trained in all aspects of care for our Residents. Our staffing ratios are intentional to provide a closer, personal care and are well within what is required. We encourage all of our families to communicate directly with us so that we may address concerns immediately. Please contact our Customer Service email or phone ... read more
The facility itself was nice. It was always kept clean, The outside was very pleasant.Overall, it wasn't bad. However, care wise, there were two things that were very concerning, the call light button and being under staff. The call light has multipurpose and staff don't know how quickly to respond, and the buttons don't always work, The staff with very pleasant and busy, and not always availability when needed for emergencies due to not having enough staff.
Business response:
Thank you for your feedback. We are intentional about our staff to Resident ratios based on regulations as well as our passion to get to know our Residents on an individual basis in order to learn preferences and needs. We appreciate your recognition of our staff and encourage you to reach out to us at [removed] to discuss any concerns you may have. Thank you.
The facility nice at first, but don't be fooled. The place is poorly managed, the employees are overworked and receive little training. Employee turnover is ridiculous, likely due to the long hours, extra shifts and low pay. Incontinent residents are not changed often enough and get repeated UTIs. The residents rarely get the food posted on the menus and there is often not enough of it. Snacks and fruit are rare. Staff is 2 for 14 memory care patients. The also have to cook, clean, do laundry, tote supplies, answer the doo... read more
Business response:
Thank you for taking the time to rate us. We are disappointed that we did not receive a higher rating and we regret that we did not meet your expectations. We pride ourselves on providing high quality, exceptional care to our residents and encourage our families to work directly with our Executive Director or contact Customer Service to address issues immediately. Thank you again for your review and we hope to hear from you.
The care is personal and generally of high quality. I like the home style atmosphere and so does my wife. The cooked meals that the residents can see & smell being prepared seems to help my wife eat better. The Wi/Fi is poor at best, However, they are changing that. I am pleased with the care and personal attention my wife is receiving. I would recommend Mustang Creek to anyone needing such services
Business response:
Thank you so much for taking time to share your experience at Mustang Creek Estates Burleson. We designed our open kitchen concept for the intention of stimulating appetites and are so happy to hear that your wife is enjoying meals in her home. Thank you again for your review!
Drive on by and save some time and heartache. Mustang Creek Burleson's Memory Care facility scores low all across the board. We are thankful to have it in our rear view mirror. Let me provide a synopsis of the 5 page list of complaints: Understaffed & Overworked. Ineffective procedures for maintaining resident health and well being. High staff turnover which results in poor quality of care for residents. Dirty beyond belief. We are in awe of our new facility where the bathrooms are clean, the floors are clean, the residents ... read more
Business response:
Thank you so much for sharing your feedback and we're so very sorry that we failed to meet your expectations. We take our care very seriously and strive for excellence on a daily basis. We are proud of the care we provide and are certain this was an uncommon instance. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share so that we may address them as needed and ensure our award-winning service continues for all families.
I feel there should be more workers present at all times. Duties such [removed] meals, doing laundry, mopping up accidents, etc. definitely limit time to oversee residents. One additional worker per shift would most likely cut back on burnout leading to lots of turnover.
Business response:
Thank you so much for your review, Coastie! We truly appreciate your comments. We are proud of the staff ratio we have perfected in order to ensure the personal care given to our Residents. We’re always happy to take suggestions into account and will do so with yours as well. Thanks again!
We enjoyed our visit to Mustang Creek and felt a welcoming and warm approach to our visit. We were offered brochures and activity charts at this facility and would definitely consider Mustang Creek when choosing. I will have to be getting with my sisters, discus our options and get their input before getting back with you on this. Thank you for your help.
Business response:
Thank you so much for visiting Mustang Creek Estates in Burleson! Please don’t hesitate to reach out so that we may answer any questions you may have. We are passionate about providing high quality care for Seniors. We hope to see you again soon!
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 233 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.