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Mustang Creek Estates of Frisco
- Assisted Living Facilities
- Frisco, TX
About this business
Location details
1200 West Main Street, Frisco, TX, 75033, United States
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They have the most difficult job in the whole world. We really can't complain. My mother in law loves it.
Business response:
Thank you so much for taking the time to write this review. We are so happy to hear your mother in law loves Mustang Creek Estates in Frisco. Thank you, Mustang Creek Estates
I was lead to believe that when I moved my mother there that there was about fourteen people to a unit and there were two staff at each house and that is not the case. They are just understaffed and management is not doing a good job dealing with it, they just need to step it up.
Business response:
Thank you so much for your review. We encourage and appreciate feedback from our families so that we can continue to provide the highest level of service for our residents. Mustang Creek Estates provides quality care in a home like environment at an affordable price and have been doing so for over 10 years. We strongly encourage you to contact management to discuss your concerns. We have taken care of hundreds of residents and have many happy families and happy residents that call Mustang Creek Estates home. Thank you, Musta... read more
The could improve in caring for my mom. They could do a better job in making sure she's bathe and washing her hair.
Business response:
Thank you so much for your feedback. Mustang Creek Estates takes pride in providing compassionate, quality, loving and experienced care to all residents and we are saddened that we have disappointed you and your family. We encourage and appreciate feedback from our families so that we can continue to provide the highest level of service for our residents. Please contact the Executive Director in Frisco to address any concerns regarding your loved one. Thank you, Mustang Creek Estates
Mustang Creek Estates Residential AL & MC is a beautiful place. It's clean. The staff is very friendly. One complaint I have is it seems like too much for the 2 or 3 people that are working there. My brother is a needy person. He is a big man and it takes 2 or 3 of them to handle him sometimes. He has early dementia and is needy in that regard too. I just think they are understaffed. If they gave adequate care I would give them all 5 stars. I think they need a male to help them also. That would be a good addition.
Business response:
Thank you so much for your review and compliments of Mustang Creek Estates in Frisco. We would like to personally address any concerns you might have so that we may address them. Mustang Creek Estates takes pride in providing compassionate, quality, loving and experienced care to all residents. We have taken care of hundreds of residents for over 10 years and have many happy families and happy residents that call Mustang Creek Estates home. We encourage and appreciate feedback from our families so that we can continue to pro... read more
[removed]. No confirmation of meds, no prescription confirmation. No doctor contact. A complete and utter disaster. Run!
Business response:
Thank you for your review. Please contact Mustang Creek Estates management in Frisco regarding your concerns. Thank you, Mustang Creek Estates
For assisted living they are perfect, but for memory care they suck. They had no interaction with him whatsoever, aside from getting dressed and put in his chair, and being taken to meals. He used to feel like he was in prison. He was left alone and would fall a lot. They aren't staffed for memory care. The two hour check in doesn't happen.
Business response:
Thank you so much for your review. We take each and every review very seriously and apologize for not meeting your expectations. We appreciate your feedback for that is how we get better. Mustang Creek Estates has been caring for residents for over 10 years and we have cared for hundreds of seniors with Alzheimer’s and dementia. Our leadership team alone has over 40 years of experience in the senior living industry. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappoint... read more
Frequently asked questions about Mustang Creek Estates of Frisco
How is Mustang Creek Estates of Frisco rated?
Mustang Creek Estates of Frisco has a 3.9 star rating with 249 reviews.
When is Mustang Creek Estates of Frisco open?
Mustang Creek Estates of Frisco is open now. It is open 24/7.