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Mustang Creek Estates of Frisco
- Assisted Living Facilities
- Frisco, TX
About this business
Location details
1200 West Main Street, Frisco, TX, 75033, United States
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Everyone I met here was very nice and helpful.The facility was clean and homey(there was a smell that bothered me-cleaning products I think).This is a unique living concept,and we need to decide if it would be a good fit for my mom.
Business response:
Thank you so much for your review. Thank you for sharing how nice and helpful our staff is. We have a great team in Frisco! Mustang Creek Estates in Frisco provides seniors with a high quality, residential type of assisted living at an affordable price and we hope your mom calls Mustang Creek home.
I liked this community and I thought is was nice looking place. This community is close to my house and I did want to take my wife here. After looking around I did not get the right feeling to select them. Nothing is wrong with them, it is a suitable community.
Business response:
Thank you for sharing your experience when you visited Mustang Creek Estates in Frisco. We are so happy to hear we are convenient to your home and that you think we are a nice looking place. We wish it had worked out for you. Thank you again for writing this review.
my mother-in-law is doing fine at her new community. There was small issues in the beginning but the staff have made improvements on the concerns we had addressed. My mom is trying to accustom herself to the community. The community is very clean from what I see. The meals had tough meat at one point but after talking with them they made it better and no complaints now.
Business response:
Thank you so much for taking the time to share your experience at Mustang Creek Estates in Frisco. We are so happy to hear your mother-in-law is doing well! We appreciate you bringing any concerns you may have to the attention of the Executive Director so it can be addressed and resolved. Thank you again for your review.
I am not really happy with the turnover at this community. There is never the same people there when I go to visit. The have hired a new director and management so I am hoping things may improve. The community is basically clean, however I have had to sweep her floor when I visit. The food is good and they have an open kitchen where you can watch them create the meals.
Business response:
Thank you for sharing your thoughts about Mustang Creek Estates in Frisco. We are happy to hear your positive feedback on our cleanliness and food service. We would recommend that you reach out to the Executive Director to address any staffing concerns you might have so they can be resolved. Thank you again for your review.
my has only lived at Mustang for a couple of months. I am not pleased with the over all care she is receiving'
Business response:
Thank you so much for taking the time to share your review. Please contact the Executive Director in Frisco so he can respond and resolve any concerns you might have. Thank you.
So far everything is going well for my father here at this community, as with anything there is always some room for improvement, but overall it is a lovely community. They do a very good job with keeping everything nice and well maintained. The staff is kind, very accessible and responsive. I like the fact they have a flat rate for everything (in particular med management is included). I know he is getting good care. I would definitely recommend this community.
Business response:
Thank you so much for taking the time to share your personal experience at Mustang Creek Estates in Frisco. We are so happy to hear your father is doing so well! We work very hard to be affordable for our families and our all-inclusive rates with no levels of care are a big part of that. Thank you again for sharing your thoughts.
My family member has been at Mustang Creek Estates a few months now. I visit often and and have found her care to be good there. Like all senior care facilities there is some staff turn over, and some are better care givers than others. Generally I find Mustang Creek Estates Frisco to be a value as it is kept clean, and the seniors are treated with respect, and the staff are good about communicating with me.
Business response:
Thank you so much for taking the time to share your experience about Mustang Creek Estates of Frisco. We appreciate your kind words and are always open to hearing any family comments, concerns or suggestions. Thank you, Samantha Blossom Mustang Creek Estates of Frisco
Our decision to choose Mustang Creek was based upon its potential to be a great place for the residents. Upon arrival, we learned they were understaffed, and the employees overworked. The model with the kitchen in the center creates a feeling of homeyness, which is deceiving. The cook is also required to be the personal caregiver, so the time available to dedicate to the personal services or activities of the residents is in direct conflict with the meal preparation. During our short stay, we never saw residents out of their... read more
Business response:
Thank you for taking the time to share your experience. Mustang Creek Estates works very hard to provide quality care in a home like environment at an affordable price. We are not perfect and clearly we did not meet your expectations. We want and request open communication with all of our families and residents and will work tirelessly to rectify any situation brought to our attention. We have cared for hundreds of happy seniors and their families and are disappointed we didn't meet your expectations. Thank you again for sha... read more
We used Mustang Creek for memory care for a loved one, and I just was not impressed with the care they provided. They did not seem adequately staffed, nor were the staff adequately trained, to handle any severe memory care issues. The facility itself was fine, and they might be a good place for assisted living or skilled nursing, but I would not recommend them for memory care.
Business response:
Thank you so much for taking the time to write about your experiences at Mustang Creek Estates. We apologize for not meeting your expectations. We have recently had a leadership change for our entire neighborhood as well as for our Memory Care homes. We are very proud of the care we provide and have cared for hundreds of happy seniors and their families. At anytime we encourage our families to bring any specific issues to the attention of our amazing management team so we can work together to create a solution. Thank you aga... read more
Frequently asked questions about Mustang Creek Estates of Frisco
How is Mustang Creek Estates of Frisco rated?
Mustang Creek Estates of Frisco has a 3.9 star rating with 249 reviews.
When is Mustang Creek Estates of Frisco open?
Mustang Creek Estates of Frisco is open now. It is open 24/7.