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Mustang Creek Estates of Frisco
- Assisted Living Facilities
- Frisco, TX
About this business
Location details
1200 West Main Street, Frisco, TX, 75033, United States
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The staff at this community are great. They are accommodating and my loved ones like them, however I think they could use more staff. The staff are caring, quick to respond to medical needs and concerns brought to their attention. They keep up with the laundry and make sure the sheets are clean. We have good communication and the staff are all on the same page. The food is good. The director is awesome and works with the family. My loved ones are comfortable here.
Business response:
Thank you for your feedback! Our low Staff to Resident ratio is often misunderstood but are by design as this allows our team members to get to know each Resident’s unique needs and preferences in a very individualized manner. We’re so happy to hear that your loved ones are comfortable in their home…we are passionate about making sure all of our Residents feel this way. Thanks again!
There are some good things about this community, and there is some room for improvement in some areas. I would suggest to anyone bringing their love one into this facility, to make sure they label all their love ones personal items. Many of my love one personal items, and bedding have gotten mixed up with the other residents things. We do enjoy the meals. I do feel they are under staffed. My love one is in the memory care unit, and they have 15 residents, and only 2 care givers. They seem very busy, and stressed most of the ... read more
Business response:
Thank you for your review! We are very sorry that you may have had a bad experience and would welcome the opportunity to discuss this further as this is definitely not up to our standards. We encourage all of our families to reach out to their Community leadership or Customer Service any time you need to so we can take care of concerns as quickly as possible. We are always interested in hearing from you and helping us to maintain the high standard of excellence we have had in this industry for over 15 years. Thank you again ... read more
My father has recently made the move into this community and so far things are going well for him. The staff have been helpful and I am comfortable with the care they are providing him. He is enjoying the dinning experience as well as the tasty meals with the other residents. He is enjoying the activities as well as some of the other great amenities that keep him busy. Overall we are very happy and would recommend it to anyone.
Business response:
Thank you so much for sharing your Father’s experience at Mustang Creek Estates in Frisco. We are very proud of our team who do all the grocery shopping locally and then prepare the meals put together by a registered dietician. And we love hearing that he is engaging with the activities specifically designed to keep our Residents happy and active. Thank you again for your review and recommendation!
On-site visit was not made. The number of residents in the home of 14 seemed more than we would be comfortable. Looking for a smaller, home-like atmosphere. Costs seemed in line with what we are looking for.
Business response:
Thank you for your feedback. We’re sorry to hear we weren’t a fit for you but hope you found something perfect for your loved on. Thanks again for taking time to inquire about Mustang Creek Estates!
Conversation with staff was very personal and helpful. Small group home in a community of individual group homes at various levels of care, consistent caretakers, personal care.
Business response:
Thank you for taking time to share your thoughts on Mustang Creek Estates in Frisco! We’re very proud of our caregivers who take every step possible to give our Residents a unique, individualized care they won’t see anywhere else. Our homes are owned, designed and built by Mustang Creek Estates so that Residents have their own bedroom and bathroom which is what separates us from the traditional “group homes” where bathrooms are typically shared. Thanks again for sharing your review!
Things are going well for mom since she moved into Mustang Creek. She likes the food, however the total care area she is in does not offer any choices unless you do not like what they are having. They do offer daily activities and the staff are friendly and encouraging. I like that she is in a small area and someone is always there to help.
Business response:
Thank you so much for your recommendation! We’re happy to hear your Mom is doing well in her new home and that she’s enjoying her meals. Our individualized care will ensure that your Mom is taken care of if there is anything she doesn’t care for. And we will always encourage our Residents to get active and engaged…we want them happy and healthy in their homes. Thanks again for your review and recommendation!
I really liked this community when I toured it. The people were nice and the community looked clean. They allow pets and offer some nice activities.
Business response:
Yes! We encourage our Residents to bring their pets to live in a family-friendly intergenerational home. Thanks so much for touring Mustang Creek Estates in Frisco and please don’t hesitate to reach out if you have any questions!
I can not write a review as my Mother has been in the facility for less than a week. I know everyone is trying to be helpful but I do wish they would stop talking long enough to listen. She has settled into her room comfortably. I did appreciate [removed]'s patience as he was working to get the TV up and running. At this time we are very satisfied with our choice.
Business response:
Thank you for your 5-star review! We’re happy to hear your Mother has had a great first week. We encourage our families to reach out to our Community Leadership or Customer Service any time. If there is anything we can do, please don’t hesitate to let us know.
My loved one has made the transition just fine into this community. He is really happy with how everything is going and how welcoming everyone was to hi. The food could use some improvements in the quality, but there are no serious complaints. This was the best fit for him and his budget out of all the different facilities we had taken a look at.
Business response:
Thank you so much for your review and your kind words about our staff! We are so happy to hear your loved one is happy in his new home. We have the most amazing staff that truly have a passion for caring for seniors. Thank you again.
Frequently asked questions about Mustang Creek Estates of Frisco
How is Mustang Creek Estates of Frisco rated?
Mustang Creek Estates of Frisco has a 3.9 star rating with 249 reviews.
When is Mustang Creek Estates of Frisco open?
Mustang Creek Estates of Frisco is open now. It is open 24/7.