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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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I showed up unannounced at Mustang Creek without scheduling a tour. This made it difficult for them to answer all my questions. I felt that the building needed some updating but I liked the care they offer.
Business response:
Thank you for your review. We apologize for not being able to answer your questions during your first visit. We highly recommend scheduling a visit with our Sales Coordinator so all your questions can be answered. Thank you again for sharing your experience.
It is proven to be a cost effective place for my mom. They had let us know that there is change with management, right now it's not the best but I am confident all will get taken care of. The residents wear a necklace with a push button. We had an a/c issue and they accommodated our rent for 7 days. They are responsive with what we need. There are 5 buildings and each one has 15 residents. They have their own kitchen to prepare meals and the 15 residents sit together,it is not cafeteria style. One of their selling points is ... read more
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again.
This community seemed clean when I visited. The people I met were nice, however this community was a little more expensive than we were looking for. The food was good. I heard from some people that the staff were not as attentive as they said they were. They seem to be a little understaffed.
Business response:
Thank you so much for your review and for visiting our neighborhood in Keller. With over 900 different communities in the DFW area to choose from we are honored that you visited ours. Mustang Creek Estates of Keller provides seniors with a high quality, residential type of assisted living at an affordable price. I'm sorry to hear we didn't fit with your budget.
My mother is still adjusting to this community, but so far everything is working out pretty well. I know she is safe, and receiving good care. The staff is great, they have been good to work with. This is a good, safe community, and I'am comfortable with her move to this community.
Business response:
Thank you so much for your review and your kind words about our staff! We have the most amazing staff that truly have a passion for caring for seniors. Thank you again.
Very small rooms with a cluster arrangement. Home cooked meals and several happy residents were encountered, but not a good arrangement for us and a bit pricy per sq ft.
Business response:
Thank you so much for sharing your review! Mustang Creek Estates in Keller has an amazing staff, residents and families! We are sorry to hear our unique neighborhood concept is not going to work for you. Thank you again for sharing.
We really liked this facility and thought the cluster concept was a good idea. It felt homelike more inviting. We plan to take mom to see it this next week. Bedrooms were a little small.
Business response:
Thank you for your review. With over 900 different communities in the DFW area to choose from we are honored that you visited ours. Mustang Creek Estates in Keller provides seniors with a high quality, residential type of assisted living at an affordable price. Thank you again!
My tour of this community was a nice one. Everything went well. The community from what I saw looked nice. Everything was nice and clean. The staff friendly and nice, and informative as well. It was good experience, and they treated my family and I well. Unfortunately it wasn't the community for my father and his needs.
Business response:
Thank you for taking the time to share your experience when you visited Mustang Creek Estates in Keller. We are happy to hear all went so well. We wish you all the best in finding the perfect fit community for your father.
Our experience only lasted a couple of weeks at Mustang Creek Keller. Nice facility, good food, facility good for low maintenance/easy going elderly, but not equipped to handle difficult dementia patients -not even the memory care unit. Our mom was able to escape.
Business response:
Thank you so much for your review. We take each and every review very seriously and apologize for not meeting your expectations. We appreciate your feedback for that is how we get better. Mustang Creek Estates has been caring for residents for over 11 years and we have cared for hundreds of seniors with Alzheimer’s and dementia. Our leadership team alone has over 40 years of experience in the senior living industry. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappoint... read more
Our experience with Mustang Creek Estates has been a very positive one, overall! Things were a little shaky in the beginning, but once everyone got settled in things have gone very well! The facility is clean and well kept, and the people are very friendly. I like that the residents are divided into "pods" of 12, they get a lot of inidividual attention and really get to know the people who look after them. They've also got some great home-cooked food!
Business response:
Thank you so much for sharing your review! Mustang Creek Estates in Keller has an amazing staff, residents and families! Thank you again.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.9 star rating with 371 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.