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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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We are relocating Mother after 5 months. They aren't able to keep caring staff. The ratio of resident to caregiver is too high, about 15 to 1. The meals and some cleaning are all that is accomplished by the daily staff with little time for interaction with the residents.
Business response:
Thank you for your response! For 5 years, we have cared for and provided high quality assisted living for many seniors. Our residents and their family members love the home environment that we offer along with the home-cooked meals and exceptional care that our caregivers provide to our residents on a daily basis. We encourage all of our families to reach out to our amazing leadership team with any concerns they might have so we can work together to solve any issues.
Unfortunately our experience with Mustang Creek Estates has been somewhat of a negative one. The facility itself is very nice, it is a small home-like setting, and they do a great job with the food. However, the caretakers here (as well as the people who handle the medication) are not professionally trained, and there have been a lot of mistakes made in our loved ones care.
Business response:
Thank you so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. Mustang Creek Estates has been caring for our residents for over 11 years and we have cared for hundreds of seniors. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We encourage our families to bring any concerns to the attention of our leadership team, which combined has over 40 years of experi... read more
We weren't here long. My loved one ended up in the hospital and wasn't going to be coming back. I was surprised to find that we had to pay for the next thirty days, because you have to give thirty days notice. I was told this is the case even if someone passes away, you still have to have 30 days notice.
Business response:
Thank you for your review. We are sorry to hear your loved one couldn't stay with us for very long. We encourage all of our families to bring any concerns to their attention so we can solve them together. Thank you again.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 299 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.