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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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They are horrible. The community sells a bunch of [removed]. They are non responsive at corporate or owner. I've emailed 27 times with no response. They treated my loved one horrible. I would not put my worst enemy in the community. They aren't consistent, constantly give excuses. They aren't compassionate, they negate any empathy during the transition of your loved one. They sold me one thing, and once my loved one was in it was chaotic unprofessional, and nothing happened. The aid stated that they didn't have time to hold ... read more
Business response:
Thank you for sharing your feedback. We take our care very seriously and strive for excellence on a daily basis. We are proud of the care we provide and are certain this was an uncommon instance as we were not informed of issues of this nature. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share so that we may address them as needed and ensure our award-winning service continues for all families.
The community has different levels of care and my loved one is very happy here. The food is great and the community is neat and clean. The staff is very friendly and I would recommend this community to others based on my experience
Business response:
Thank you so much for your kind review. We are so happy to hear your loved one is happy and that you are happy with our clean neighborhood, friendly staff and great food! Thank you again for sharing your experience.
They leave their memory care building unattended overnight. Would not recommend them to anyone.
Business response:
Thank you for your review. We do not leave our Memory Care homes unattended and believe you may have received some inaccurate information. Please reach out to our leadership team to discuss any concerns you may have.
In the beginning, this was a great fit but the recent turnover has us questioning our decision. We feel that they are understaffed at the moment but the folks they do have are quialfied. Communication is good and they do return our calls quickly.
Business response:
Thank you for taking time to share your review of our Community in Keller. We know caring for Seniors is a demanding but rewarding calling. Mustang Creek Estates employs team members who share this passion and serve our residents with compassion, respect, and integrity. Our team members demonstrate our core values of patience, joy in service, team work, responsibility and flexibility. We are working hard to select the right individuals to care for our Residents and know how important that is to our families as well. We appre... read more
We were able to do a couple of window visits with our loved one. The community wouldn't allow outside caretakes such as hospice into the community for our loved one. My loved one was there for a short amount of time prior to their passing. Everything was nice in the way the staff treated our loved one. They must have automatic payments withdrawn each month. Mustang Creek is a smaller community with 16 rooms. I would recommend as a smaller community for your loved one.
Business response:
Thank you so much for your review of Mustang Creek Estates in Keller. We’re honored you chose our home for your loved one and know that it was quite a challenging time during the height of the pandemic. There may have been some confusion regarding Hospice care at that time. Only during the peak of covid were we restricted by CDC guidelines about allowing hospice aids to make visits. However, we always allowed the visits from the hospice nurses and doctors. We’re so sorry there was so much confusion then. Thank you again for ... read more
Three things. 1) When we finally did get to go in person to see my loved one, every time we came for an appointment, they never got her ready for our visit. 2) She was never in her own clothes. When we saw her, she was always in somebody else's clothes. 3) While she was there, she developed bed sores and pneumonia, and became completely bedridden within 3 months. Because we weren't allowed to see her, we didn't know until it was too late. She was in memory care, so she couldn't verbalize to us what the conditions were. We re... read more
Business response:
Thank you so much for taking time to post your review but there must be some confusion. We haven't had any residents who have become bedridden and developed skin breakdown. Visitation has been challenging with covid, but we have had a great partnership with our families and have been following all CDC guidelines on visits. Most of our Residents have enjoyed regular visits with their families. We would love for you to reach out to the leadership team at the Keller community. We have no knowledge of any resident with the condi... read more
We loved [name removed] and the Residents were SO friendly ... But I think we need a more activ community for my dad for right now. We so appreciate the tour and all her efforts!
Business response:
Thank you so much for taking time to tour Mustang Creek Estates in Keller! I’m not sure if it was mentioned but we have quite a full activities calendar as we know keeping our Residents active and engaged keeps them healthy and happy. We’d be happy to share that with you if you’d like to reach back out. And thank you so much for your beautiful review!
We chose Mustang Creek Estates because of its location and it had a good reputation. To me, they do seem a little short staffed and we have had some communication issues which is difficult because we cannot go in during covid. At this point, I would recommend.
Business response:
Thank you for your review and recommendation! We are proud to offer a staff to Resident ratio that provides high quality care at a personal level. This insures that our team gets to know your loved one’s unique needs and preferences and care that is more personal and responsive. We know it has been a challenge for everyone during this past year and we’re striving to make it as easy as possible to maintain communication and a partnership with our families. Thank you so much for your patience and understanding and for taking t... read more
Runaway from this community, We had a billing issue with the community after we moved out and they continued to charge us. The lack of care from this community was bad. I would definitely recommend this community to others
Business response:
Karen, we take each and every review very seriously and apologize for not meeting your expectations. Mustang Creek Estates has been caring for our Residents since 2005. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We encourage our families to bring any concerns to the attention of our leadership team and let us work together to solve any concerns you might have. We look forward to hearing from you.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.9 star rating with 371 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.