This profile has been claimed by the business owner or representative.
Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
Get directions
Mustang Creek Estates on Rapp Rd. In Keller, Texas is an assisted living facility for elderly and handicapped individuals. On first inspection of the facilities, they appeared to be acceptable. However, problems became evident shortly after admitting my aged mother in July-August of 2022 for assisted care in [building name removed] The caregivers were negligent in giving my mother her medications at times. This was evident when I acquired (with much resistance from Mustang Creek) the medical administration records, which sho... read more
Business response:
Thank you for your review. We take each and every review very seriously and apologize for not meeting your expectations. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families and employee situations in this forum, however we do strive to deliver quality care 100% of the time. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. We have consistent private, local ownership that has handled countless situations and experiences ... read more
They have gone through several directors here. In addition the community, is filthy. The food served was pork and there was no other options given to the residents. They wouldn't always provide alternative options for those with dietary restrictions either. My loved one had unexplained bruises on them, and they didn't shower my loved one either for up to a week at a time. The community made promises and they didn't fulfill these promises to the family or my loved one. We ended up having to pay more to have my loved one move ... read more
The individual house keeping within our loved ones apartment definitely could of been better. The director [name removed] made our family all these different promises that just were not kept. They also just did not seem to be able to keep adequate staffing on the memory care side
Business response:
Thank you for your review. Taking good care of our residents requires a healthy partnership with our families. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solution. Together, we can address almost all concerns through good communication and partnership. Please reac... read more
I would say to not go to this community. We liked this community in the beginning and moved all of my loved one belongings in. Then there was a turn over in the staff and everything changed. The new staff were not as well, no activities, the cook was not as good and things just did not go as we hoped. My sister does not even want to stay there any longer. I just felt like they should not have changed everyone at the same time.
Business response:
Thank you for your review. While sometimes changes need to be made in staffing, we are unsure of the situation you are referencing. Please reach out to our leadership team to discuss your situation so we can make it right. Thank you again for sharing your experience.
It is nice but they are definitely having staff issues. They are having problems keeping staff.
Business response:
Thank you for your review. Caring for seniors is very challenging and also very rewarding but it's not for everyone. We have an amazing staff that cares for our seniors like their own family. Thank you again for sharing your experience.
I would advise you not to go there. That place is not what it seems. We had family there every single day and we didn't see them do anything they said they were going to do. They were not equipped and not educated to handle my loved one or anyone with memory care problems.
Business response:
Thank you for your review. We apologize for not meeting your expectation and want to speak with you about your situation. Please reach out to our leadership team that has years of experience working with seniors and their families. Thank you.
They said that they had all of the covid protocols in place, but when we showed up for our tour no one took our temperature or asked any of the typical covid questions. The rooms were small and it was not very clean. It was not the right fit for my mom.
Business response:
Thank you for your review. It is our protocol to check temperatures upon entry and we apologize that didn't happen on your visit. We hope you found a perfect fit community for your mom! Thank you again for sharing your experience.
My mother was aware of her surroundings and knew her children when she was admitted. She lost about 8 pounds her first moth. She passed away after a total of 3 months weighing less than 90 pounds. Started out at 128 pounds. The don't give 2 snacks a day. Only allowed 1 cup of coffee, never get to eat what they want. It was all a lie! Rarely more than 1-2 care guests 14 patients. If you don't show up they leave them in bed. Staff do not have memory care training. Never had soap or hand towel to wash.
Business response:
Thank you for your review. Your feedback is very upsetting and isn't our standard. Please reach out to our leadership team to discuss this situation. Thank you.
When my mom first moved here she was on the memory care side was not a good experience due to the roommate she had as well as the care. Every time I went into that building it smelled like urine and we had other problems with cleanliness. We ended up moving her to the assisted living and the experience has been much better for her. They are all separate pods and she has not had any issues. I would recommend the assisted living side, but not the memory care unit.
Business response:
Thank you for your review. We are disappointed to hear your experience in our Memory Care home did not meet your expectations. We recently won best Memory Care in Keller for the 4th year in a row and we do strive to deliver quality care 100% of the time which is extremely difficult when caring for those with dementia. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. It’s great to hear your mom is doing well in one of our 5 Assisted Living homes. Thank you again for sharing your expe... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 309 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.