This profile has been claimed by the business owner or representative.
Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
Get directions
We had a very smooth move-in process. I love the atmosphere. It's more of a home-like atmosphere than a regular facility, which has been better for my mom. She has the same care staff all the time. So she gets to know them, and they get to know her, which has been really good for her. And I can tell she's comfortable with them. Mom was not eating at the place she was at before, and they thought she just couldn't feed herself. But now that she's at Mustang Creek Estates, she's finishing her plate and sometimes asking for seco... read more
Business response:
Thank you for your review. We are so happy to hear your mom has settled in and enjoying our meals and amazing care givers. Thank you again for sharing your experience.
My mother was aware of her surroundings and knew her children when she was admitted. She lost about 8 pounds her first moth. She passed away after a total of 3 months weighing less than 90 pounds. Started out at 128 pounds. The don't give 2 snacks a day. Only allowed 1 cup of coffee, never get to eat what they want. It was all a lie! Rarely more than 1-2 care guests 14 patients. If you don't show up they leave them in bed. Staff do not have memory care training. Never had soap or hand towel to wash.
Business response:
Thank you for your review. Your feedback is very upsetting and isn't our standard. Please reach out to our leadership team to discuss this situation. Thank you.
The staff at Mustang Creek were compassionate and worked hard to my my mother's move comfortable. Since the, staff turnover has created a need to re-address some issues. However, management is striving to bring new staff up to speed.
Business response:
Thank you for your review! We know that moving your loved one is often stressful. It can be difficult on the resident and the entire family. We work very hard to ensure your move to Mustang Creek is as successful as possible. We are very happy to hear your mom is settling in. Thank you again for your review!
When my mom first moved here she was on the memory care side was not a good experience due to the roommate she had as well as the care. Every time I went into that building it smelled like urine and we had other problems with cleanliness. We ended up moving her to the assisted living and the experience has been much better for her. They are all separate pods and she has not had any issues. I would recommend the assisted living side, but not the memory care unit.
Business response:
Thank you for your review. We are disappointed to hear your experience in our Memory Care home did not meet your expectations. We recently won best Memory Care in Keller for the 4th year in a row and we do strive to deliver quality care 100% of the time which is extremely difficult when caring for those with dementia. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. It’s great to hear your mom is doing well in one of our 5 Assisted Living homes. Thank you again for sharing your expe... read more
We chose Mustang Creek Estates at the time because they were the only ones that would take us. I would tell others to beware and stay away from this facility.
Business response:
Thank you for your review. Clearly your experience at Mustang Creek Estates did not meet your expectations. We always encourage our families to contact the leadership team to address any concerns immediately. Our business operates 24/7 and is a business of people taking care of people. When service falls short of expectations, it is important for us to partner with our families for a quick solution. Together, we can address almost all concerns through good communication and partnership. We, again, apologize for not meeting y... read more
We chose Mustang Creek Estates mainly due to the good value for the money. The room sizes at the facility are pretty good for what she needs. The rooms in memory care are all shared and they really try their best to match the residents up together based on personality and interests. They do their best to accommodate as much as they can and I would recommend to others looking.
Business response:
Thank you for your review. We are very mission focused by providing quality care at an affordable price in a homelike setting. Our Memory Care homes have a mix of private and shared rooms to accommodate the needs and budgets of all our families. Thank you again for your review and recommendation.
They are horrible. The community sells a bunch of [removed]. They are non responsive at corporate or owner. I've emailed 27 times with no response. They treated my loved one horrible. I would not put my worst enemy in the community. They aren't consistent, constantly give excuses. They aren't compassionate, they negate any empathy during the transition of your loved one. They sold me one thing, and once my loved one was in it was chaotic unprofessional, and nothing happened. The aid stated that they didn't have time to hold ... read more
Business response:
Thank you for sharing your feedback. We take our care very seriously and strive for excellence on a daily basis. We are proud of the care we provide and are certain this was an uncommon instance as we were not informed of issues of this nature. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share so that we may address them as needed and ensure our award-winning service continues for all families.
The community has different levels of care and my loved one is very happy here. The food is great and the community is neat and clean. The staff is very friendly and I would recommend this community to others based on my experience
Business response:
Thank you so much for your kind review. We are so happy to hear your loved one is happy and that you are happy with our clean neighborhood, friendly staff and great food! Thank you again for sharing your experience.
They leave their memory care building unattended overnight. Would not recommend them to anyone.
Business response:
Thank you for your review. We do not leave our Memory Care homes unattended and believe you may have received some inaccurate information. Please reach out to our leadership team to discuss any concerns you may have.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 359 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.