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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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We loved [name removed] and the Residents were SO friendly ... But I think we need a more activ community for my dad for right now. We so appreciate the tour and all her efforts!
Business response:
Thank you so much for taking time to tour Mustang Creek Estates in Keller! I’m not sure if it was mentioned but we have quite a full activities calendar as we know keeping our Residents active and engaged keeps them healthy and happy. We’d be happy to share that with you if you’d like to reach back out. And thank you so much for your beautiful review!
We chose Mustang Creek Estates because of its location and it had a good reputation. To me, they do seem a little short staffed and we have had some communication issues which is difficult because we cannot go in during covid. At this point, I would recommend.
Business response:
Thank you for your review and recommendation! We are proud to offer a staff to Resident ratio that provides high quality care at a personal level. This insures that our team gets to know your loved one’s unique needs and preferences and care that is more personal and responsive. We know it has been a challenge for everyone during this past year and we’re striving to make it as easy as possible to maintain communication and a partnership with our families. Thank you so much for your patience and understanding and for taking t... read more
Runaway from this community, We had a billing issue with the community after we moved out and they continued to charge us. The lack of care from this community was bad. I would definitely recommend this community to others
Business response:
Karen, we take each and every review very seriously and apologize for not meeting your expectations. Mustang Creek Estates has been caring for our Residents since 2005. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We encourage our families to bring any concerns to the attention of our leadership team and let us work together to solve any concerns you might have. We look forward to hearing from you.
It is a good place to go. Wendy has been filling in for the Director and she has been great.
Business response:
We’re so happy to see your recommendation of Mustang Creek Estates and appreciate you taking the time to post your review. We will be sure to pass along your comments to our leadership team. Thanks again!
They promised a lot of things and they did not follow through. I was told that there was a chef there is not a chef so I take her meals and snacks all the time. It is very hard to keep track of her items. Her items are missing and half the time she is in other peoples clothes when I see her. And on top of it they just raised the price. Overall, I would rethink it, we have not had the best experience.
Business response:
Thank you for your feedback. While we may not employ chefs which would take away from our residential style care, we do provide homestyle, quality meals and nutritious snacks created by a registered dietician and prepared by our fabulous caregivers in each home. We also take great pride in providing individual laundry service for our Residents so there is no need to label items or worry about things getting mixed up with other Residents’ items. We would welcome a call to get any concerns addressed as we know how important ou... read more
The staff that was there was very friendly the issue was that there was not enough staff. There was a time that there was no one at the facility to take care of the residence. I would not recommend this community to others.
Business response:
Thank you so much for your feedback. We’re confused about the statement that there was no one at the facility as we have individual homes with caregivers specifically assigned to each home. Seniors and their families are our passion. We encourage you to reach out to our leadership team to address any concerns you may have. Thanks again!
My husband escaped 2 times from this community and the community was not giving him his correct medicine causing him to irract. I would not recommend this community to others. After we moved they charged us an extra month due to not giving a 30-day notice but they wouldn't take him back.
Business response:
Thank you so much for sharing your feedback and we're so very sorry that we failed to meet your expectations. At Mustang Creek Estates, we take our care very seriously and strive for excellence on a daily basis. The experience you describe is definitely not the standard of Mustang Creek Estates and we have made necessary changes in leadership to take the first step in correcting the issues you experienced. Mustang Creek Estates has provided high quality care for Seniors since 2005 and we are passionate about the services we ... read more
The common areas were clean. The resident's rooms weren't as clean as other parts of the community, specifically the bathrooms were filthy. There was a major turnover of staff, and not enough staff for the residents in the house. The staff the community hired was under qualified for memory care residents.
Business response:
Thank you for your review. We appreciate you taking time to share your concerns. We work very hard to provide quality care to all our residents with a great, hard working team of caregivers. We take every review very seriously and have made some changes in our Keller neighborhood. Thank you again for your review and we apologize for not meeting your expectations. - Mustang Creek Estates in Keller
I would tell my friends, that if your parent is in a hospice situation, then I wouldn't recommend this community. I would suggest to stick with the a more clinical environment for hospice . I feel it was a dark situation. For the amount of money, they seemed to have a strict contract. I felt intimated by speaking up with the contract. I wanted to try to negate my contract with the community, and I didn't get the feeling they would be willing to assist me.
Business response:
Thank you your feedback. We’re sorry to hear you felt this way and always encourage our families to reach out to us through the Executive Director or Customer Service for any questions or concerns they may have regarding their loved one’s care. We are passionate about caring for Seniors and their families at every stage, up to and including during hospice care. We’ve worked with many families over the years through this challenging time and know that it is an extremely difficult experience, one we try to make as easy as we c... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 327 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.