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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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My tour of this community was a nice one. Everything went well. The community from what I saw looked nice. Everything was nice and clean. The staff friendly and nice, and informative as well. It was good experience, and they treated my family and I well. Unfortunately it wasn't the community for my father and his needs.
Business response:
Thank you for taking the time to share your experience when you visited Mustang Creek Estates in Keller. We are happy to hear all went so well. We wish you all the best in finding the perfect fit community for your father.
Our experience only lasted a couple of weeks at Mustang Creek Keller. Nice facility, good food, facility good for low maintenance/easy going elderly, but not equipped to handle difficult dementia patients -not even the memory care unit. Our mom was able to escape.
Business response:
Thank you so much for your review. We take each and every review very seriously and apologize for not meeting your expectations. We appreciate your feedback for that is how we get better. Mustang Creek Estates has been caring for residents for over 11 years and we have cared for hundreds of seniors with Alzheimer’s and dementia. Our leadership team alone has over 40 years of experience in the senior living industry. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappoint... read more
Our experience with Mustang Creek Estates has been a very positive one, overall! Things were a little shaky in the beginning, but once everyone got settled in things have gone very well! The facility is clean and well kept, and the people are very friendly. I like that the residents are divided into "pods" of 12, they get a lot of inidividual attention and really get to know the people who look after them. They've also got some great home-cooked food!
Business response:
Thank you so much for sharing your review! Mustang Creek Estates in Keller has an amazing staff, residents and families! Thank you again.
We are relocating Mother after 5 months. They aren't able to keep caring staff. The ratio of resident to caregiver is too high, about 15 to 1. The meals and some cleaning are all that is accomplished by the daily staff with little time for interaction with the residents.
Business response:
Thank you for your response! For 5 years, we have cared for and provided high quality assisted living for many seniors. Our residents and their family members love the home environment that we offer along with the home-cooked meals and exceptional care that our caregivers provide to our residents on a daily basis. We encourage all of our families to reach out to our amazing leadership team with any concerns they might have so we can work together to solve any issues.
The facility is very homey and it is all-inclusive which is wonderful. My mother has been in the facility 2 1/2 weeks and refuses to bathe which should have been handled sooner. I think the aides are very friendly but it seems some of them lack experience. Overall a great place.
Business response:
Thank you for your response! For 5 years, we have cared for and provided high quality assisted living for many seniors. Our residents and their family members love the home environment that we offer along with the home-cooked meals and exceptional care that our caregivers provide to our residents on a daily basis. We appreciate your recommendations and we look forward to caring for many more seniors in the years to come.
Very Homey and my mother thinks that its her actual home. There is not one bad thing I could say about this facility of the Mustang Creek Estates of Keller. Everything is great and the staff is great and we are very happy.
Business response:
Thank you so much for sharing your review! Mustang Creek Estates in Keller has an amazing staff, residents and families! Thank you again.
Unfortunately our experience with Mustang Creek Estates has been somewhat of a negative one. The facility itself is very nice, it is a small home-like setting, and they do a great job with the food. However, the caretakers here (as well as the people who handle the medication) are not professionally trained, and there have been a lot of mistakes made in our loved ones care.
Business response:
Thank you so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. Mustang Creek Estates has been caring for our residents for over 11 years and we have cared for hundreds of seniors. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We encourage our families to bring any concerns to the attention of our leadership team, which combined has over 40 years of experi... read more
We weren't here long. My loved one ended up in the hospital and wasn't going to be coming back. I was surprised to find that we had to pay for the next thirty days, because you have to give thirty days notice. I was told this is the case even if someone passes away, you still have to have 30 days notice.
Business response:
Thank you for your review. We are sorry to hear your loved one couldn't stay with us for very long. We encourage all of our families to bring any concerns to their attention so we can solve them together. Thank you again.
We toured this community when we were looking into options for our loved one. The set-up here was interesting. It was like a large single home that was designed for around 10 residents. Residents had individual rooms, with a big shared common areas and kitchen. Our loved one wasn't interested in this kind of arrangement, although I personally liked the look of the community. It was also very good in terms of price.
Business response:
Thank you so much for taking the time to share your thoughts on touring Mustang Creek Estates in Keller. It is so great to hear you liked our unique neighborhood.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 327 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.