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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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The nursing care service there is practically nonexistent. I very seldom see activities going on for the residence. They don’t consider personalities when matching up roommates which I feel is very important , with this facility I have to stay hands-on every day and call and make sure they’re doing the things that mom needs done for her care. The excuses they always give me are “I’m sorry we have a new staff “. I’m sorry is just not acceptable after so many incidences. We are going to make it work because this is the least e... read more
Business response:
Thank you for your review. Mustang Creek Estates in Keller has been caring for seniors since 2011 and recently was voted Best Memory Care in Keller. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We do have a full time Activity Director for our Memory Care homes to keep our residents active and engaged. Our leadership team has over 15 years experience working and caring for seniors. Please reach out to our leadership team to learn m... read more
While nice, this is not what we are needing for a couple, It serves a single person better. The staff was great and all of the houses were clean. We love the area and wished the rooms were bigger. The thing that will stop us here is that there is no Medical staff on site.
Business response:
Thank you for your review. I'm sorry our neighborhood wasn't a match for what you are looking for. We pride ourselves in providing award winning intense personal care for our residents but we are not a nursing home and our residents do not need 24 hour nursing care. I truly hope you found what you were looking for. Thank you again for your review. Mustang Creek Estates - Keller
We toured at Mustang Creek Estates, and I really liked the community a lot. While I liked it, I did not feel it would be the best fit for my loved one. I felt the environment and the small size of the community would not be suitable for her.
Business response:
Thank you for your review and kind words about our neighborhood. We are a unique concept in Assisted Living and Memory Care by providing a residential intimate setting for our residents at an affordable price. I hope you found the perfect fit community for your loved one. Thank you again for your review. Mustang Creek Estates - Keller
Mom is doing very well here since we moved. She has a private room which is nice for her. The staff is very nice and professional and kind. She likes the food here. There is a little garden area out back where they can enjoy the fresh air. The community is very secure the staff are the only ones who have the code to enter and exit the community. I feel very good knowing mom is safe and secure especially with her eye sight declining.
Business response:
Thank you so much for your review! We are so happy to hear your mom is doing so well, liking the food and enjoying the garden area. Thank you again for taking the time to share your experience. Mustang Creek Estates - Keller
During the time my husband was here he did very well. He liked the staff and the residents. He enjoyed sitting with other male residents and watching and talking about sports. The community was nicely setup with individual homes so it provided a homey feel to it. The food was good he enjoyed it.
Business response:
Thank you for your review! We appreciate your kind words and sharing your experience. We are happy to hear your husband enjoyed his time here. Thank you again for your review. Mustang Creek Estates - Keller
So far mom is adjusting to her new surroundings very nicely. She seems quite happy and content there. She is not one to socialize so she hasn't joined any activities that they offer. The dining hall is right across from moms room so she goes there for every meal and seems to like the food a little it could be better but it could be much worse. The staff is friendly and helpful. They keep the outside and inside very clean well maintained. I would recommended them
Business response:
Thank you for your review! We are so happy to hear your mom likes her new surroundings. It's great to hear she is enjoying the food and meal time. We appreciate you taking the time to share your experience. Mustang Creek Estates - Keller
I showed up unannounced at Mustang Creek without scheduling a tour. This made it difficult for them to answer all my questions. I felt that the building needed some updating but I liked the care they offer.
Business response:
Thank you for your review. We apologize for not being able to answer your questions during your first visit. We highly recommend scheduling a visit with our Sales Coordinator so all your questions can be answered. Thank you again for sharing your experience.
It is proven to be a cost effective place for my mom. They had let us know that there is change with management, right now it's not the best but I am confident all will get taken care of. The residents wear a necklace with a push button. We had an a/c issue and they accommodated our rent for 7 days. They are responsive with what we need. There are 5 buildings and each one has 15 residents. They have their own kitchen to prepare meals and the 15 residents sit together,it is not cafeteria style. One of their selling points is ... read more
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again.
This community seemed clean when I visited. The people I met were nice, however this community was a little more expensive than we were looking for. The food was good. I heard from some people that the staff were not as attentive as they said they were. They seem to be a little understaffed.
Business response:
Thank you so much for your review and for visiting our neighborhood in Keller. With over 900 different communities in the DFW area to choose from we are honored that you visited ours. Mustang Creek Estates of Keller provides seniors with a high quality, residential type of assisted living at an affordable price. I'm sorry to hear we didn't fit with your budget.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 359 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.