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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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My husband escaped 2 times from this community and the community was not giving him his correct medicine causing him to irract. I would not recommend this community to others. After we moved they charged us an extra month due to not giving a 30-day notice but they wouldn't take him back.
Business response:
Thank you so much for sharing your feedback and we're so very sorry that we failed to meet your expectations. At Mustang Creek Estates, we take our care very seriously and strive for excellence on a daily basis. The experience you describe is definitely not the standard of Mustang Creek Estates and we have made necessary changes in leadership to take the first step in correcting the issues you experienced. Mustang Creek Estates has provided high quality care for Seniors since 2005 and we are passionate about the services we ... read more
I would tell my friends, that if your parent is in a hospice situation, then I wouldn't recommend this community. I would suggest to stick with the a more clinical environment for hospice . I feel it was a dark situation. For the amount of money, they seemed to have a strict contract. I felt intimated by speaking up with the contract. I wanted to try to negate my contract with the community, and I didn't get the feeling they would be willing to assist me.
Business response:
Thank you your feedback. We’re sorry to hear you felt this way and always encourage our families to reach out to us through the Executive Director or Customer Service for any questions or concerns they may have regarding their loved one’s care. We are passionate about caring for Seniors and their families at every stage, up to and including during hospice care. We’ve worked with many families over the years through this challenging time and know that it is an extremely difficult experience, one we try to make as easy as we c... read more
My mother was in this lousy facility less than 2 months when she passed away. They were directed to call 911 at 9:15 am. They finally called at 10:53 after she was deceased. I was lied to several times about the situation and circumstances by different staff members. My mother weighed about 130 when she arrived but only weighed 110 at the time of her death. What I thought was a blessing ended up being a complete nightmare!
Business response:
We’re so sorry to hear of this experience. We know quality, compassion and communication are critical with Senior care. Your experience was clearly not the standard of Mustang Creek Estates where we have provided high quality care for Seniors since 2005. We are passionate about the services we provide and encourage families to contact us immediately through our Community Executive Director or Customer Service for any concerns. Thank you for your review.
Just moved out. Did not get the care we were told. Could not recommend to anyone! Also the housekeeping has a lot to be desired. Understaffed. Often only 1 person has to cook, clean, do laundry, caregive.
Business response:
Thank you for your review. We take each and every review very seriously and apologize for not meeting your expectations. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with our families for a solution. Together, we can address almost all concerns through good communication and partn... read more
My father in law got really poor care from this facility.
Business response:
Thank you for your review. We are sorry to see that we have not met your expectations, and encourage you to reach out to us at [removed] to discuss any concerns you may have. Thank you. Mustang Creek Estates - Keller
There is no consistency as to when they put my mother in law to bed. One night it might be 10:30 and the next it could be as early as 6:30 at night. We have told them she is a fall factor and one night when they put her to bed they left her shoes in the middle of the floor for her to trip over. I could say more but will leave it at that for now.
Business response:
Thank you for your review. We apologize for not meeting your expectations and would strongly encourage you to speak with leadership on campus to get any situation resolved. We know we are not perfect but strive for continuous improvement. We are honored to care for your mother in law every day. Thank you again for your review. Mustang Creek Estates - Keller
The nursing care service there is practically nonexistent. I very seldom see activities going on for the residence. They don’t consider personalities when matching up roommates which I feel is very important , with this facility I have to stay hands-on every day and call and make sure they’re doing the things that mom needs done for her care. The excuses they always give me are “I’m sorry we have a new staff “. I’m sorry is just not acceptable after so many incidences. We are going to make it work because this is the least e... read more
Business response:
Thank you for your review. Mustang Creek Estates in Keller has been caring for seniors since 2011 and recently was voted Best Memory Care in Keller. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We do have a full time Activity Director for our Memory Care homes to keep our residents active and engaged. Our leadership team has over 15 years experience working and caring for seniors. Please reach out to our leadership team to learn m... read more
During the time my husband was here he did very well. He liked the staff and the residents. He enjoyed sitting with other male residents and watching and talking about sports. The community was nicely setup with individual homes so it provided a homey feel to it. The food was good he enjoyed it.
Business response:
Thank you for your review! We appreciate your kind words and sharing your experience. We are happy to hear your husband enjoyed his time here. Thank you again for your review. Mustang Creek Estates - Keller
Our experience only lasted a couple of weeks at Mustang Creek Keller. Nice facility, good food, facility good for low maintenance/easy going elderly, but not equipped to handle difficult dementia patients -not even the memory care unit. Our mom was able to escape.
Business response:
Thank you so much for your review. We take each and every review very seriously and apologize for not meeting your expectations. We appreciate your feedback for that is how we get better. Mustang Creek Estates has been caring for residents for over 11 years and we have cared for hundreds of seniors with Alzheimer’s and dementia. Our leadership team alone has over 40 years of experience in the senior living industry. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappoint... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 299 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.