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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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We chose Mustang Creek Estates at the time because they were the only ones that would take us. I would tell others to beware and stay away from this facility.
Business response:
Thank you for your review. Clearly your experience at Mustang Creek Estates did not meet your expectations. We always encourage our families to contact the leadership team to address any concerns immediately. Our business operates 24/7 and is a business of people taking care of people. When service falls short of expectations, it is important for us to partner with our families for a quick solution. Together, we can address almost all concerns through good communication and partnership. We, again, apologize for not meeting y... read more
They are horrible. The community sells a bunch of [removed]. They are non responsive at corporate or owner. I've emailed 27 times with no response. They treated my loved one horrible. I would not put my worst enemy in the community. They aren't consistent, constantly give excuses. They aren't compassionate, they negate any empathy during the transition of your loved one. They sold me one thing, and once my loved one was in it was chaotic unprofessional, and nothing happened. The aid stated that they didn't have time to hold ... read more
Business response:
Thank you for sharing your feedback. We take our care very seriously and strive for excellence on a daily basis. We are proud of the care we provide and are certain this was an uncommon instance as we were not informed of issues of this nature. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share so that we may address them as needed and ensure our award-winning service continues for all families.
They leave their memory care building unattended overnight. Would not recommend them to anyone.
Business response:
Thank you for your review. We do not leave our Memory Care homes unattended and believe you may have received some inaccurate information. Please reach out to our leadership team to discuss any concerns you may have.
In the beginning, this was a great fit but the recent turnover has us questioning our decision. We feel that they are understaffed at the moment but the folks they do have are quialfied. Communication is good and they do return our calls quickly.
Business response:
Thank you for taking time to share your review of our Community in Keller. We know caring for Seniors is a demanding but rewarding calling. Mustang Creek Estates employs team members who share this passion and serve our residents with compassion, respect, and integrity. Our team members demonstrate our core values of patience, joy in service, team work, responsibility and flexibility. We are working hard to select the right individuals to care for our Residents and know how important that is to our families as well. We appre... read more
Three things. 1) When we finally did get to go in person to see my loved one, every time we came for an appointment, they never got her ready for our visit. 2) She was never in her own clothes. When we saw her, she was always in somebody else's clothes. 3) While she was there, she developed bed sores and pneumonia, and became completely bedridden within 3 months. Because we weren't allowed to see her, we didn't know until it was too late. She was in memory care, so she couldn't verbalize to us what the conditions were. We re... read more
Business response:
Thank you so much for taking time to post your review but there must be some confusion. We haven't had any residents who have become bedridden and developed skin breakdown. Visitation has been challenging with covid, but we have had a great partnership with our families and have been following all CDC guidelines on visits. Most of our Residents have enjoyed regular visits with their families. We would love for you to reach out to the leadership team at the Keller community. We have no knowledge of any resident with the condi... read more
Runaway from this community, We had a billing issue with the community after we moved out and they continued to charge us. The lack of care from this community was bad. I would definitely recommend this community to others
Business response:
Karen, we take each and every review very seriously and apologize for not meeting your expectations. Mustang Creek Estates has been caring for our Residents since 2005. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We encourage our families to bring any concerns to the attention of our leadership team and let us work together to solve any concerns you might have. We look forward to hearing from you.
They promised a lot of things and they did not follow through. I was told that there was a chef there is not a chef so I take her meals and snacks all the time. It is very hard to keep track of her items. Her items are missing and half the time she is in other peoples clothes when I see her. And on top of it they just raised the price. Overall, I would rethink it, we have not had the best experience.
Business response:
Thank you for your feedback. While we may not employ chefs which would take away from our residential style care, we do provide homestyle, quality meals and nutritious snacks created by a registered dietician and prepared by our fabulous caregivers in each home. We also take great pride in providing individual laundry service for our Residents so there is no need to label items or worry about things getting mixed up with other Residents’ items. We would welcome a call to get any concerns addressed as we know how important ou... read more
The staff that was there was very friendly the issue was that there was not enough staff. There was a time that there was no one at the facility to take care of the residence. I would not recommend this community to others.
Business response:
Thank you so much for your feedback. We’re confused about the statement that there was no one at the facility as we have individual homes with caregivers specifically assigned to each home. Seniors and their families are our passion. We encourage you to reach out to our leadership team to address any concerns you may have. Thanks again!
My husband escaped 2 times from this community and the community was not giving him his correct medicine causing him to irract. I would not recommend this community to others. After we moved they charged us an extra month due to not giving a 30-day notice but they wouldn't take him back.
Business response:
Thank you so much for sharing your feedback and we're so very sorry that we failed to meet your expectations. At Mustang Creek Estates, we take our care very seriously and strive for excellence on a daily basis. The experience you describe is definitely not the standard of Mustang Creek Estates and we have made necessary changes in leadership to take the first step in correcting the issues you experienced. Mustang Creek Estates has provided high quality care for Seniors since 2005 and we are passionate about the services we ... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 309 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.