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Mutual of Omaha Mortgage
- Mortgage Lenders
- Columbus, OH
About this business
Location details
355 E Campus View Blvd, Suite 200, Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
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Business response:
I'm grateful for your review, Jihwan. It's good to know you had a positive experience with me at Mutual of Omaha Mortgage. I strive to provide the best service and your rating of 4.66 out of 5 stars really validates my effort. Thank you for taking the time to share your thoughts. I hope to have the opportunity to assist you again in the future.
Verified by Mutual of Omaha Mortgage
The last minute changes, having to change closing date to the next day. Other than that it was great! Thank you Shawn!!!
Business response:
I'm thrilled you had a great experience, Blanca! I apologize for the last-minute changes and the shift in the closing date. This isn't typical, and I appreciate your understanding. Your positive feedback means a lot to me and the Mutual of Omaha Mortgage team. Please don't hesitate to reach out if you need anything in the future. Thank you for choosing us for your mortgage needs.
Verified by Mutual of Omaha Mortgage
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Business response:
I'm grateful for your review, Jihwan. It's good to know you had a positive experience with me at Mutual of Omaha Mortgage. I strive to provide the best service and your rating of 4.66 out of 5 stars really validates my effort. Thank you for taking the time to share your thoughts. I hope to have the opportunity to assist you again in the future.
Verified by Mutual of Omaha Mortgage
quick responses to questions
Business response:
I appreciate your feedback, Terron. I'm glad to hear that you found my responses helpful and timely. At Mutual of Omaha Mortgage, we strive to provide the best service possible. Your rating indicates that there might be areas of improvement. Please feel free to share any additional comments or suggestions. Looking forward to serving your future needs.
Verified by Mutual of Omaha Mortgage
quick responses to questions
Business response:
I appreciate your feedback, Terron. I'm glad to hear that you found my responses helpful and timely. At Mutual of Omaha Mortgage, we strive to provide the best service possible. Your rating indicates that there might be areas of improvement. Please feel free to share any additional comments or suggestions. Looking forward to serving your future needs.
Verified by Mutual of Omaha Mortgage
Shawn was very helpful and responsive.
Business response:
Thanks for the stellar review, Max! I'm glad to hear that you found my service helpful and responsive. Your satisfaction is my top priority at Mutual of Omaha Mortgage. Don't hesitate to reach out if you need anything else. Thanks again!
Verified by Mutual of Omaha Mortgage
Very helpful and responsive.
Business response:
Thank you, Stephan, for your positive feedback. I'm glad to hear that you found me helpful and responsive. At Mutual of Omaha Mortgage, we always strive to provide the best service to our customers. Your 4.16-star rating is greatly appreciated and will motivate me to continue improving my service. Any further feedback or questions are always welcome.
Verified by Mutual of Omaha Mortgage
Thanks to MoOM for helping us refinance our home loan! We appreciated the promptness of starting the loan process, the explanations and commitment to our loan. The only thing that could have gone smoother was a better “overall picture” of required items needed for a VA loan (we could have gotten those done much earlier in the loan process, instead of one at a time as a “oh now we need….”
Business response:
Thanks for your generous rating and insightful feedback, Lynn. I'm glad to hear that you found our loan process prompt and our commitment to your loan satisfactory at Mutual of Omaha Mortgage. I apologize for any miscommunication with regards to the “overall picture” of required items for your VA loan. Your feedback is crucial for us to improve our processes and make the entire experience smoother for future clients. We'll certainly look into this matter and make necessary adjustments to ensure clear and comprehensive commu... read more
Verified by Mutual of Omaha Mortgage
Everything went smooth except a small issue at closing. The process was simple. The team was great. The app was extremely useful. I would have preferred a little more communication on status. I had to check in several times.
Business response:
Thanks for taking the time to share your feedback, Kevin. I'm glad to hear that overall, your experience with us at Mutual of Omaha Mortgage was positive, and you found value in our team and the app. However, I'm sorry to hear that we didn't quite meet your expectations regarding communication. Your feedback is very important and helps us improve. Moving forward, we will strive to ensure better communication and minimize any issues during closing. We appreciate your business and your willingness to work with us despite the ... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 573 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open at 8:00 a.m.