Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Indianapolis, IN

About this business

FinanceMortgage Lenders

Location details

8440 Allison Pointe Blvd, #400, Indianapolis, IN, 46250, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 6:00 p.m.
Tue	08:00 a.m. to 6:00 p.m.
Wed	08:00 a.m. to 6:00 p.m.
Thu	08:00 a.m. to 6:00 p.m.
Fri	08:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.8508 reviews

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Joanna Irene R.

a year ago

Good communication during complete process. Easy to work with and pleasant.

Business response:

Hi Joanna, I'm really glad to hear that you had a positive experience. It was a pleasure working with you and keeping the communication clear and straightforward throughout the process. Thank you for trusting me with your mortgage needs and for taking the time to leave such a kind review. If you ever need anything else or have any questions in the future, please feel free to reach out.

John R Cameron I.

a year ago

Max was able to answer questions and was knowledgeable about his subject.

Business response:

Hi John, Thank you so much for your kind review. I'm thrilled to hear that you found my assistance helpful and that I was able to address your questions. It's always my goal to provide clear and knowledgeable support, so your feedback means a lot. If you have any more questions or need further assistance, please don't hesitate to reach out.

Susan T.

a year ago

Working with Steve and Mutual of Omaha was a great experience. Thank you for handling our loan needs.

Business response:

Thank you so much, Susan, for taking the time to share your experience. It was a pleasure working with you, and I'm thrilled to hear that you found the process smooth and satisfying. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Wishing you all the best in your new home!

Marley N.

a year ago

I think communication could of have better, and there was definitely some back and forth with facts saying they couldn't do something and then they ended up being able to do it after we contacted a different Mortgage Loan Originator with the same company.

Business response:

Hi Marley, I appreciate your feedback and completely understand your concerns. It's clear that the communication wasn't as smooth as it should have been, and for that, I apologize. My goal is to make the process as seamless as possible for my clients, and it seems I fell short in this instance. I value your input and will use it to improve my communication practices moving forward. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for bringing this to my attention.

Patrick E G.

a year ago

A very confusing process made simple and understandable by a professional person with the knowledge and the ability to communicate with the customers, made our experience of buying a house easy and clear. Thank you Max for your help and dedication to your job.

Business response:

Patrick, I truly appreciate your kind words. Making the mortgage process smooth and understandable for my clients is always my top priority. It was a pleasure working with you and I'm so glad I could help make your home buying experience easier. Hearing that my dedication made a difference is the most rewarding part of my job.

Cecilia D G.

a year ago

Was a pleasure to work with Mr. Kotterman. Max made me feel important in the process of the mortgage. He took his time to explained to me any question, doubts or concerns that i had. I was delaying for almost six months the decision to buy a house, because i was afraid of the process, once I talked to Max the first time i was confident that he was the person that i wanted to work with. Thank you very much for being a key player in this important stage of our lives.

Business response:

Cecilia, your kind words truly mean the world to me. It was an absolute pleasure working with you too! Making you feel comfortable and informed throughout the mortgage process was my top priority. I remember you mentioning your hesitation about buying a house, and I'm so glad I could help alleviate those fears. Knowing I played a part in such a significant milestone is incredibly rewarding. Thank you for trusting me with your home buying journey.

Samuel James M.

a year ago

Richard is incredibly knowledgeable and helped me every step of the way. The only thing I did not like is how high interest rates are but that is no fault to Richard. When buying my previous home in 2020 I had a 2.35 which is absolutely unheard of in this current economy.

Business response:

Samuel, I really appreciate your kind words and perfect rating. It was a pleasure working with you on your home purchase. I understand your frustration with the current interest rate environment compared to the incredibly low rates available in 2020. It's definitely a significant shift. I'm glad I could be there to guide you through the process despite the challenging market.

Ariel N B.

a year ago

Friendly, quick service.

Business response:

I'm glad to hear that you found my service to be friendly and quick, Ariel. Your positive feedback means a lot to me and I appreciate you taking the time to share your experience with Mutual of Omaha Mortgage. Ensuring a quick and efficient process is always my top priority. Thanks for the perfect rating! - Steve Holloway

Linda M.

a year ago

Bill was on top of the whole process and very receptive and answered any and all questions as soon as I asked them.

Business response:

I'm really grateful for your kind words, Linda. It was my pleasure to assist you through the process. Your satisfaction is always my top priority, so I was happy to answer your questions promptly. Remember, I'm here if you need anything else in the future. Thank you for trusting Mutual of Omaha Mortgage! - Bill Shurman.