My Second Home

Suzie A. 

on Yelp

12 years ago

I just have to write an update on this place. My dogs have been attending day care here for sometime now, simply because of the location and proximity to work and home. 3 weeks ago they raised the rates for day care about 30%. I can see an increase of 5 or 10% but 30% really????? The customer service in the front continues to be bad. The people that work there need training in soft skills. As in how to look up and greet a customer when they walk in the door. Some of them are just downright rude. Maybe this business wi... read more

Andrew M. 

on Yelp

12 years ago

This place sucks...fair and square. Took my pup for daycare around 8am and received a call around 12 pm. He had been attacked by another dog. Puncture wounds in his face, neck and belly. When asked what happened the staff replied (which was the manager/owner) your dog needs to work better with other animals...I asked about stitches, as he was bleeding, and they said "not to worry about it". I also asked about the other animal that so viciously attacked mine and they shrugged their shoulders as if to say they have better ... read more

Frank M. 

on Yelp

12 years ago

Don't trust all of the reviews of this place, many of the good ones are likely written by management. I checked this place out for my dog, did not like that they were "too busy" to give a tour. After talking to some coworkers about this place, I decided to stay away. It is clear from the photos on the site that small dogs and large dogs are not separated despite being told that they are. Seems like they wouldn't be so dumb to lie about it if those pictures were up there. A coworker's cat contracted a parasite while staying t... read more

BT M. 

on Yelp

12 years ago

This is probably the nicest facility for dog boarding I've ever seen. It's a little like Cracker Barrel - part store, part kennel. The staff was friendly. All runs are inside runs. The booking process can be done online. Vet records can be scanned and emailed. That ability is convenient, but not uncommon in today's digital world. It's a little on the higher end for pricing. Prior to booking a kennel for boarding, I always tour it. My Second Home Pet Resort's tour consisted of walking me back and down a hallway, and s... read more

Harold C. 

on Yelp

13 years ago

The first time we took our dog there it was an ok experience. There seemed to be some miscommunication with the employees and pricing I was given for boarding and grooming. The manager did make it right and gave us a credit We decided to use this credit for our recent trip it was boarding and grooming before we picked him up. Sammy is our collie and we requested the deshed process When he was picked up you could just run your hands over him and tons of hair was coming out ( please note this is common for us to have don... read more

Scott S. 

on Yelp

13 years ago

Disgusted with this facility. We have used them for a number of years now with no major issues. We booked our pets boarding (two dogs) over two months ago - have confirmation #'s, have spoken with My Second Home regarding vaccination records, etc. to confirm we were all set. Today we arrive with my three children packed up in the car to drop off the dogs for our annual family Thanksgiving trip to visit family and find out that they have cancelled our reservation. I am in total disbelief. I can't comprehend how this could hap... read more

Cara A. 

on Yelp

14 years ago

Update: Vet confirmed my cats parasite was contracted from their kennel. The parasite sent him in a fit of horrible diarrhea which then caused him a horrible bladder infection. He spent most the day getting sick today due to the set of 2 pills he is on! IT'S NOT FUN CLEANING UP THROW UP AND DIARRHEA!!! Not to mention 3 trips to the Vets just for him!!! I am IRATE!!!! Had to take work off to address this, and with what is going on with my father this was the LAST thing we needed!!! I been keeping a close eye on him, poor guy... read more

M A. 

on Yelp

14 years ago

I've been taking my dog here for a couple years, and although I like the place itself, the staff bothers me. They make me feel like my dog is neglected. If he was, why would I take him to a freakin expensive pet resort for grooming? They always give me the 3rd degree about how I care for my dog, his shots, food, etc. My dog is by far the most pampered pup on the face of the earth, and everyone that knows me, knows this. He's groomed regularly, gets his teeth cleaned, he's up-to-date on vaccines, his nails are trimmed. ... read more

David G. 

on Yelp

14 years ago

For the fun of it, my responses to "Chris S.": My review is from November 2010. In 2010, my dog was injured, your organization paid $0.00. You did offer to charge me $25 to drive my dog to my own veterinarian though. If your policies have changed, 1.6 years in the future from the review, then I will simply take credit for complaining about your policy and your changing it. You say, "composite fencing," I say "cage". Sounds like an argument of semantics. You're right I did not know your "composite fencing" size. Becau... read more