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My Second Home
- Pet Boarding
- Franklin, TN
About this business
Location details
101 Mission Ct., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Our Newfie has been going to My Second Home for a few years now and we're always happy with the attention and service she receives when she goes to daycare or stays as a guest. Everyone knows her by name and takes care of her special needs. We look forward to going there for many years to come!
We use the doggie daycare every other week for our Labradoodle and she loves it there. As soon we turn on Mission Court she knows it is a playday for her and she gets so excited. I like that the daycare stafff meets us at the car door so the drop off is super quick in the morning. Would totally recommend for a daycare your all dogs!
Very good at grooming our dog and when we have to leave him, we feel that he's well cared for while we're gone.
We have had nothing but great experiences at My Second Home. Our Golden Doodle puppy was very timid when he first started going to Day Care at My Second Home. The staff has really worked with him and now he LOVES it. He is still a little shy around some dogs but he doesn't cower in the park corner any more. The staff is so friendly when I call to check on his kennel stays too. Our puppy has also gotten a few baths and one hair cut there. We're were pleased with those salon services as well. We consider My Second Home a true ... read more
In response to manager. I am sure you can check who sold me the card in 2021 and that would be the person who told me they do not expire and they are refundable. Also, it is inaccurate that they have no value because you offered me services in the amount of the remaining balance. Nowhere on your website does it say they expire. Bad business!!!!
Business response:
Hi Robyn. We spoke last week. The issue is the punch card was bought September 3rd, 2021. It has been three years now, so at this point there is unfortunately no cash value anymore. I'm unsure of who you may have spoken with back in 2021 about this. The punch card expires after a year, but we usually honor it if the client is still using our services. I am more then happy to give you store credit to use for other services with us since you are still in our Tennessee area. The MSH Team
My dog came back with a torn ACL, a badly skinned elbow and burns on her paws from being left in the heat. They let dogs run over eachother-- they don't watch them closely or report back the truth to owners. i will never be here again. trust me when I say stay FAR AWAY.
Business response:
We're sorry to hear about your experience at My Second Home Pet Resort. We will be doing some investigating to see how all this happened and will reach out as soon as we know more. In the mean time let us know what else we can do to help you in this situation. Thank you. The MSH Team
We made an appt. For 9:30 for our very tiny dog. We were very specific that he needed to be groomed asap, his feet slip through crates etc. so he shouldn't be caged long. the groomer said she put a few others ahead of him (what? Why? But we were already there), she said it would only be a few hours... over four hours + later, still no call and no one answering their phones, we drove back over, only to get a bunch of excuses but he wasn't even touched yet- 4 1/2 hours later! I said I would just take him and leave- they could ... read more
Business response:
Dear Dawn, Thank you for taking the time to share your experience at My Second Home Pet Resort. We sincerely apologize for the inconvenience and frustration you encountered during your visit. We understand how important it is to prioritize the well-being and comfort of your furry friend. We deeply regret the miscommunication of how our grooming department works. Drop off is normally between 7am - 8:30am Monday - Fridays. Its usually first come first serve. They do the dogs in the order of when they arrive. However we do ha... read more
My 2 year old CBR loved going to My Second Home Doggie Daycare for 6 months until a traumatizing incident happened, to which no one will fess up to, which caused my dog to not want to get out of the car and go into daycare anymore. He acted terrified of one particular daycare staff member and when I inquired numerous times if something had happened to my dog I'd get one excuse after another. This particular staff member showed her true colors on the last day I took my dog there when she aggressively grabbed him by the colla... read more
Business response:
Greetings Amanda, Thank you for taking the time to share your feedback about your experience at My Second Home Pet Resort. We deeply apologize for any incident that may have occurred with your precious CBR. I know you spoke with one of our managers last week regarding Gunners time with and it did not seem we could make it right at that time. We are glad to hear that you have found a new daycare where your dog feels comfortable and loved. We sincerely apologize for any distress caused and hope that your pet continues to th... read more
I have heard nothing but great things about this establishment. Twice, I walked into this business to inquire about boarding my pet for a few days. Both days, I was a witness to some very negative energy coming from a specific woman. She was yelling and talking down to another younger employee. This was in the reception area as soon as we walked through the front doors. She is an older, bigger lady with medium length blonde hair. The expression on her face, once she noticed I was there, was very aggressive and did not ch... read more
Business response:
Greetings Windy, We apologize for the negative experience you witnessed during your visits to My Second Home Pet Resort. We take such behavior seriously and would like to assure you that it is not reflective of our values or the experience we seek to provide for our customers and their pets. We would appreciate any additional details you can provide, including the date and time of your visits, to help us address this issue directly with our staff. Please feel free to call us at (615) 771-7794. Thank you for sharing your fee... read more
Frequently asked questions about My Second Home
How is My Second Home rated?
My Second Home has a 4.2 star rating with 902 reviews.
When is My Second Home open?
My Second Home is open now. It will close at 6:00 p.m.