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My Second Home

4.2

About this business

Location details

101 Mission Ct., Franklin, TN, 37067, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
Sun10:00 a.m. to 6:00 p.m.
4.2921 reviews
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Evelyn H.'s profile image
Evelyn H. 
rating
14 years ago

Our Newfie has been going to My Second Home for a few years now and we're always happy with the attention and service she receives when she goes to daycare or stays as a guest. Everyone knows her by name and takes care of her special needs. We look forward to going there for many years to come! 

karla m.'s profile image
karla m. 
rating
14 years ago

We use the doggie daycare every other week for our Labradoodle and she loves it there. As soon we turn on Mission Court she knows it is a playday for her and she gets so excited. I like that the daycare stafff meets us at the car door so the drop off is super quick in the morning. Would totally recommend for a daycare your all dogs! 

valerie h.'s profile image
valerie h. 
rating
14 years ago

Very good at grooming our dog and when we have to leave him, we feel that he's well cared for while we're gone. 

Elaine H.'s profile image
Elaine H. 
rating
14 years ago

Very good at grooming our dog and when we have to leave him, we feel that he's well cared for while we're gone. 

Anne M.'s profile image
Anne M. 
rating
14 years ago

We have had nothing but great experiences at My Second Home. Our Golden Doodle puppy was very timid when he first started going to Day Care at My Second Home. The staff has really worked with him and now he LOVES it. He is still a little shy around some dogs but he doesn't cower in the park corner any more. The staff is so friendly when I call to check on his kennel stays too. Our puppy has also gotten a few baths and one hair cut there. We're were pleased with those salon services as well. We consider My Second Home a true ... read more

Claire B.'s profile image
Claire B. 
rating
2 weeks ago

Do not trust this facility with your beloved pets. Over the last two weeks, I boarded my dog here twice (a 3-day stay last week and a 2-day stay this weekend). Both times, I paid a premium for a Creekside Cabin and the Gold Package. The level of negligence, lack of care, and complete communication breakdown we experienced was horrifying. The major issues during our stays: 1. Complete Room Disorganization: Upon checking the webcam after dropping her off on Thursday, I discovered another dog was in her assigned room, and my do... read more

Business response:

Hi Claire, thank you for taking the time to talk with me today. We appreciate your feedback as this helps with customer service across all aspects of how we can improve our care here. Please accept our apologies for the lack of communication during Murphys recents stays with us. Renee 

Ray B.'s profile image
Ray B. 
rating
a month ago

Don't board your dogs here! Bait and switch and my dog came home with sores/open wounds (and they didn't bother to tell me)! I paid a premium for a "creekside cabin" which states (per their website) "each cabin comes complete with a flat-screen television, calming color scheme, and custom padded bed." The room my dog was in had no bed for almost an HOUR and the floor was soaking wet. I had to call them to tell them to give her a bed. The bed was just an elevated dog bed made out of PVC pipes. The paint was peeling off of th... read more

Business response:

Hi Rachel. Thank you for talking with me today. Glad to hear Millie is on the mend. We will be working on making corrections to your concerns on website details along with bedding, updating the Cabins, photos and camera availability. Please feel free to reach out if there is anything else we can do for you or Millie. She is a sweet girl enjoyed having her. Renee 

Robyn Y.'s profile image
Robyn Y. 
rating
2 years ago

In response to manager. I am sure you can check who sold me the card in 2021 and that would be the person who told me they do not expire and they are refundable. Also, it is inaccurate that they have no value because you offered me services in the amount of the remaining balance. Nowhere on your website does it say they expire. Bad business!!!! 

Business response:

Hi Robyn. We spoke last week. The issue is the punch card was bought September 3rd, 2021. It has been three years now, so at this point there is unfortunately no cash value anymore. I'm unsure of who you may have spoken with back in 2021 about this. The punch card expires after a year, but we usually honor it if the client is still using our services. I am more then happy to give you store credit to use for other services with us since you are still in our Tennessee area. The MSH Team 

Hayley H.'s profile image
Hayley H. 
rating
2 years ago

My dog came back with a torn ACL, a badly skinned elbow and burns on her paws from being left in the heat. They let dogs run over eachother-- they don't watch them closely or report back the truth to owners. i will never be here again. trust me when I say stay FAR AWAY. 

Business response:

We're sorry to hear about your experience at My Second Home Pet Resort. We will be doing some investigating to see how all this happened and will reach out as soon as we know more. In the mean time let us know what else we can do to help you in this situation. Thank you. The MSH Team 

Frequently asked questions about My Second Home

How is My Second Home rated?

My Second Home has a 4.2 star rating with 921 reviews. 

When is My Second Home open?

My Second Home is open now. It will close at 6:00 p.m.