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My Second Home
- Pet Boarding
- Franklin, TN
About this business
Location details
101 Mission Ct., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We have had nothing but great experiences at My Second Home. Our Golden Doodle puppy was very timid when he first started going to Day Care at My Second Home. The staff has really worked with him and now he LOVES it. He is still a little shy around some dogs but he doesn't cower in the park corner any more. The staff is so friendly when I call to check on his kennel stays too. Our puppy has also gotten a few baths and one hair cut there. We're were pleased with those salon services as well. We consider My Second Home a true ... read more
In response to manager. I am sure you can check who sold me the card in 2021 and that would be the person who told me they do not expire and they are refundable. Also, it is inaccurate that they have no value because you offered me services in the amount of the remaining balance. Nowhere on your website does it say they expire. Bad business!!!!
Business response:
Hi Robyn. We spoke last week. The issue is the punch card was bought September 3rd, 2021. It has been three years now, so at this point there is unfortunately no cash value anymore. I'm unsure of who you may have spoken with back in 2021 about this. The punch card expires after a year, but we usually honor it if the client is still using our services. I am more then happy to give you store credit to use for other services with us since you are still in our Tennessee area. The MSH Team
My dog came back with a torn ACL, a badly skinned elbow and burns on her paws from being left in the heat. They let dogs run over eachother-- they don't watch them closely or report back the truth to owners. i will never be here again. trust me when I say stay FAR AWAY.
Business response:
We're sorry to hear about your experience at My Second Home Pet Resort. We will be doing some investigating to see how all this happened and will reach out as soon as we know more. In the mean time let us know what else we can do to help you in this situation. Thank you. The MSH Team
We made an appt. For 9:30 for our very tiny dog. We were very specific that he needed to be groomed asap, his feet slip through crates etc. so he shouldn't be caged long. the groomer said she put a few others ahead of him (what? Why? But we were already there), she said it would only be a few hours... over four hours + later, still no call and no one answering their phones, we drove back over, only to get a bunch of excuses but he wasn't even touched yet- 4 1/2 hours later! I said I would just take him and leave- they could ... read more
Business response:
Dear Dawn, Thank you for taking the time to share your experience at My Second Home Pet Resort. We sincerely apologize for the inconvenience and frustration you encountered during your visit. We understand how important it is to prioritize the well-being and comfort of your furry friend. We deeply regret the miscommunication of how our grooming department works. Drop off is normally between 7am - 8:30am Monday - Fridays. Its usually first come first serve. They do the dogs in the order of when they arrive. However we do ha... read more
My 2 year old CBR loved going to My Second Home Doggie Daycare for 6 months until a traumatizing incident happened, to which no one will fess up to, which caused my dog to not want to get out of the car and go into daycare anymore. He acted terrified of one particular daycare staff member and when I inquired numerous times if something had happened to my dog I'd get one excuse after another. This particular staff member showed her true colors on the last day I took my dog there when she aggressively grabbed him by the colla... read more
Business response:
Greetings Amanda, Thank you for taking the time to share your feedback about your experience at My Second Home Pet Resort. We deeply apologize for any incident that may have occurred with your precious CBR. I know you spoke with one of our managers last week regarding Gunners time with and it did not seem we could make it right at that time. We are glad to hear that you have found a new daycare where your dog feels comfortable and loved. We sincerely apologize for any distress caused and hope that your pet continues to th... read more
I have heard nothing but great things about this establishment. Twice, I walked into this business to inquire about boarding my pet for a few days. Both days, I was a witness to some very negative energy coming from a specific woman. She was yelling and talking down to another younger employee. This was in the reception area as soon as we walked through the front doors. She is an older, bigger lady with medium length blonde hair. The expression on her face, once she noticed I was there, was very aggressive and did not ch... read more
Business response:
Greetings Windy, We apologize for the negative experience you witnessed during your visits to My Second Home Pet Resort. We take such behavior seriously and would like to assure you that it is not reflective of our values or the experience we seek to provide for our customers and their pets. We would appreciate any additional details you can provide, including the date and time of your visits, to help us address this issue directly with our staff. Please feel free to call us at (615) 771-7794. Thank you for sharing your fee... read more
Matt the reason i never returned your call is because there is no way you can make up for the fact that it was obvious there was no staff there for 24-48 hours because of a couple inches of snow so all those dogs and cats were left with no food or water and had to pee and poop in their kennels that was obvious because the Shichon you claim to have bathed had poop caked to her butt that literally had to be cut off so there is no conversation in the world with you that would have fixed that my golden came back under weight my... read more
Business response:
Hello Abby! Thank you for your honest feedback. We take it seriously and I would love to discuss your concerns in greater detail. I left you a voicemail and I would love to get in touch whenever is best for you. Hope to talk to you soon. -Matt
My second home consistently fails me and I've given them too many chances. They lost my dogs items one time, one time they gave me the wrong dog and when I called to complain they said "it's not the first time that's happened". One time my dog came back UNpotty trained proving they were not taking him out. There's poor communication always and they nickel and dime you for everything. Go somewhere else you'll thank yourself later.
Business response:
I'm so sorry your experience was less than fantastic we do love and take care of our guests as if they were our own. we do have structured potty breaks 3 times everyday and do have an option for additional Potty breaks for those pups that need it. I have not heard of a dog becoming un-potty trained before but during boarding any animal can act a bit different given how different it is from their normal routine. we would love to talk to you and discuss the best options to ensure your pet has the best stay possible.
DO NOT BOARD YOUR PETS HERE, and here is why. We were going out of town for 4 days and needed to board our 2 dogs. I made a reservation in late August for the weekend following the Labor Day weekend. There were multiple communications from MY SECOND HOME in Franklin, TN about putting down a deposit, getting my 2 dogs vaccination records, and confirming our reservation a couple of days before the stay. Additionally, I had multiple communications via text with some of the operations people regarding questions like what to... read more
Business response:
Hi Michael, I am so sorry Astro and Louie went home so sick. I hope the weekend on medication has them feeling a little better. You're not wrong in saying that we were slow to the draw in letting people know about our situation. I know excuses don't help your dogs feel better, but I'd like to give you some insight into our thought process throughout this situation. We sent an email out to all of our clients earlier this month informing them of the Canine flu/upper respiratory outbreak in Middle Tennessee, and our future mand... read more
Frequently asked questions about My Second Home
How is My Second Home rated?
My Second Home has a 4.2 star rating with 880 reviews.
When is My Second Home open?
My Second Home is open now. It will close at 6:00 p.m.