My Second Home

Natalie B. 

on Yelp

11 years ago

I highly would NOT recommend this facility. I recently picked up a dog for my employer who was undergoing a medical procedure. As instructed upon picking up I asked for notes that were made by the staff during his month long stay, in which he was injured while in their care and was taken to his veterinary clinic. I was first told that the notes would be given to me along with the dog. I was then told that there were no notes available. I questioned this as I would imagine any facility would make and keep notes for any anima... read more

S R. 

on Yelp

11 years ago

NOT A CAT GROOMER!! I called My Second Home to set up a grooming appointment for my cat. Based on numerous reviews and awards from the Nashville area they seemed qualified. The fact that they have a groomer working toward her Feline Master Groomer certificate is what sealed the deal. I travel with my cat and take him all over with me. He's pretty well adjusted for a cat, but he is a cat. When I called to make his grooming appointment I told the receptionist my cat had never had a bath before and would probably be very har... read more

Michael J. 

on Yelp

11 years ago

I'm tempted to give 1 star for this review, but I'll be gracious since the first visit was a lot better than our second one. I have 2 dogs that I boarded here on 2 occasions. The first time, both were happy when they returned. The second time (2 weeks ago), when I came to pick them up they both smelled pretty bad, which I guess could be from playing with other dogs? I don't know. But my lab started licking his paw as soon as he got home, as if he had hurt it, and his elbows were raw. I also noticed later that day that his v... read more

Allyssa B. 

on Yelp

12 years ago

Everytime I took my dog here for daycare his paws came back cracked and bloodied. He also had a bunch of scratches on his tummy. My dog does play rough so the scratches are pretty normal for him. He is use to playing with other dogs and running around as we take him to dog parks regularly. The cracks and chunks taken out of his paws are not. I think maybe turf is not the best thing to be playing on for 7 hours. Btw my dog weighs 80lb and I had to carry him up the stairs for 2 days after. Also, someone told me once that a... read more

Suzie A. 

on Yelp

12 years ago

I just have to write an update on this place. My dogs have been attending day care here for sometime now, simply because of the location and proximity to work and home. 3 weeks ago they raised the rates for day care about 30%. I can see an increase of 5 or 10% but 30% really????? The customer service in the front continues to be bad. The people that work there need training in soft skills. As in how to look up and greet a customer when they walk in the door. Some of them are just downright rude. Maybe this business wi... read more

Andrew M. 

on Yelp

12 years ago

This place sucks...fair and square. Took my pup for daycare around 8am and received a call around 12 pm. He had been attacked by another dog. Puncture wounds in his face, neck and belly. When asked what happened the staff replied (which was the manager/owner) your dog needs to work better with other animals...I asked about stitches, as he was bleeding, and they said "not to worry about it". I also asked about the other animal that so viciously attacked mine and they shrugged their shoulders as if to say they have better ... read more

Frank M. 

on Yelp

12 years ago

Don't trust all of the reviews of this place, many of the good ones are likely written by management. I checked this place out for my dog, did not like that they were "too busy" to give a tour. After talking to some coworkers about this place, I decided to stay away. It is clear from the photos on the site that small dogs and large dogs are not separated despite being told that they are. Seems like they wouldn't be so dumb to lie about it if those pictures were up there. A coworker's cat contracted a parasite while staying t... read more

BT M. 

on Yelp

12 years ago

This is probably the nicest facility for dog boarding I've ever seen. It's a little like Cracker Barrel - part store, part kennel. The staff was friendly. All runs are inside runs. The booking process can be done online. Vet records can be scanned and emailed. That ability is convenient, but not uncommon in today's digital world. It's a little on the higher end for pricing. Prior to booking a kennel for boarding, I always tour it. My Second Home Pet Resort's tour consisted of walking me back and down a hallway, and s... read more

Harold C. 

on Yelp

12 years ago

The first time we took our dog there it was an ok experience. There seemed to be some miscommunication with the employees and pricing I was given for boarding and grooming. The manager did make it right and gave us a credit We decided to use this credit for our recent trip it was boarding and grooming before we picked him up. Sammy is our collie and we requested the deshed process When he was picked up you could just run your hands over him and tons of hair was coming out ( please note this is common for us to have don... read more