My Second Home

Amanda H. 

on Yelp

11 years ago

I just moved from out of town, and went in to see this place. I have two large dogs that need a place to go while I'm working. The staff was very unprofessional and incompetent. I will never send my dogs there and I would never recommend them to anyone. Horrible place! 

Ann M. 

on Yelp

11 years ago

Extremely upset about this facility. I have taken my dog there for grooming and boarding before with really no issues. This time she stayed for 5 days and I left specific instructions to only give her water when she is being taken out which was three times and I paid for an extra late night walk which makes 4 times. When I picked her up her bedding and blankets were soaked in urine which I did not realize until I got home. When I picked her up the employee took her bedding to my car and put in the back seat. This amount... read more

Donna S. 

on Yelp

11 years ago

I scheduled grooming for my puppies over Memorial Day weekend. I was a bit concerned with scheduling over the holiday due to overcrowding of the facility, however, was assured on Friday that this not be an issue. I was told to bring the puppies to My Second Home in Franklin as close to 11:00 as possible. I arrived at 11:45 only to be told that they had given away my reservation since I didn't show up on time. They said they told me today that I needed to be there by 11:00. I did not have this conversation with any one t... read more

Michele S. 

on Yelp

11 years ago

ANIMAL LOVERS BEWARE!!!! If you love your pet - Do Not take them here! Dropped my dog off at 8:00 am , called several times through the day to check on her to see when we could pick her up and at almost 5:00 p.m they said that we could pick her up. We are all aware that It doesn't take nearly 9 hours to groom a dog! My dog is so sweet and submissive, and usually only takes 3 hours at the groomers from beginning to end. We quickly realized why they kept her and did not call us! She could barely walk as she w... read more

Elyse B. 

on Yelp

11 years ago

I brought my Siberian husky in to be groomed and learned the hard way the groomers here are clueless. Any knowledgable groomer knows to never shave any part of a husky, but obviously here the groomers are not knowledgable. They not only shaved my dogs inner hind legs, but also almost inside his butt! Shaving a husky is one of the worst things you can do!!! I'm extremely upset by the actions of my second home and would not recommend anyone have their dog groomed here! My dog is now extremely uncomfortable, has intense irritat... read more

Natalie B. 

on Yelp

12 years ago

I highly would NOT recommend this facility. I recently picked up a dog for my employer who was undergoing a medical procedure. As instructed upon picking up I asked for notes that were made by the staff during his month long stay, in which he was injured while in their care and was taken to his veterinary clinic. I was first told that the notes would be given to me along with the dog. I was then told that there were no notes available. I questioned this as I would imagine any facility would make and keep notes for any anima... read more

S R. 

on Yelp

12 years ago

NOT A CAT GROOMER!! I called My Second Home to set up a grooming appointment for my cat. Based on numerous reviews and awards from the Nashville area they seemed qualified. The fact that they have a groomer working toward her Feline Master Groomer certificate is what sealed the deal. I travel with my cat and take him all over with me. He's pretty well adjusted for a cat, but he is a cat. When I called to make his grooming appointment I told the receptionist my cat had never had a bath before and would probably be very har... read more

Michael J. 

on Yelp

12 years ago

I'm tempted to give 1 star for this review, but I'll be gracious since the first visit was a lot better than our second one. I have 2 dogs that I boarded here on 2 occasions. The first time, both were happy when they returned. The second time (2 weeks ago), when I came to pick them up they both smelled pretty bad, which I guess could be from playing with other dogs? I don't know. But my lab started licking his paw as soon as he got home, as if he had hurt it, and his elbows were raw. I also noticed later that day that his v... read more

Allyssa B. 

on Yelp

12 years ago

Everytime I took my dog here for daycare his paws came back cracked and bloodied. He also had a bunch of scratches on his tummy. My dog does play rough so the scratches are pretty normal for him. He is use to playing with other dogs and running around as we take him to dog parks regularly. The cracks and chunks taken out of his paws are not. I think maybe turf is not the best thing to be playing on for 7 hours. Btw my dog weighs 80lb and I had to carry him up the stairs for 2 days after. Also, someone told me once that a... read more