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My Second Home
- Pet Boarding
- Franklin, TN
About this business
Location details
101 Mission Ct., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Do not use this kennel if possible. I would give less than 1 star if I could. I have waited a bit to write this review so I wouldn't write it in anger. We purchased the upgraded package for our Yorkie when we boarded her- the one where she had a large private room and got treats and brushing each day. We ended up coming home 2 days early from vacation and called 20 minutes after we got back in town to pick our pup up early. We were mortified when we got her- she was covered in urine and feces. When we asked why- no one would... read more
Business response:
Laura, Thank you for reaching out. My team and I are trying to look into this and we have been unsuccessful in finding your file based on your description. Also, the services you describe do not match the services we provide our guests. We pride ourselves on providing outstanding service, and if we fail to do so, we look in to the incident and take corrective actions to assure it does not happen again. Based on the information you gave, I don't believe we provided boarding for your Yorkie. If I am mistaken,... read more
My husband and I decided to check this place out for our dogs. From the time we walked in the door, everything felt wrong. The front area was not clean and tidy. We did not get the greeting we expected from the very "unhappy to be there" staff behind the counter. When you walk in, you see a large waterfall behind glass. We did not understand the purpose as the dogs behind the glass were not allowed to walk around it the water and enjoy it- waste of space. As we started our tour with one of the employees, we were told we coul... read more
Tried to take a tour of this place, but it was so bad I had to walk out. I was uneasy the moment I walked in. The woman that walked in before me was trying to pick up her pets from a stay and I overheard that it was going to cost her double what they had quoted her. The staff had obviously not called her to tell her, because she got very upset, as would I. As that scene was going on, I'm called back to take a tour. As we walk into a room, a loose dog comes running up to us. I'm sent out of the room so they can secure the loo... read more
Business response:
Kate, We appreciate your interest in touring our beautiful facility. I apologize your experience was not satisfying. I cannot speak for the conversation you overheard in our lobby, but I can confidently speak in response to your tour experience. Our small dogs were outside for their "business walk" when you came into our back area. Our dogs are taken outside in groups for potty breaks, so they are let back inside in groups as well. What you saw was the first few dogs being let inside from their potty break ... read more
This place is ridiculously expensive and you basically have to call weeks in advance just to have your dog go to day care there?! I have never heard of that. Called on a Tuesday and they told me that the rest of the week was full. And they were rude about it too. Super annoying and inconvenient. I'll never take my dog here again.
Business response:
Hi Kelly I apologize your experience at My Second Home was not up to your expectations. Our daycare program is the best in our area and very popular, therefore we have a waitlist. In order to maintain safety for the dogs and staff, we must keep the number of dogs in our program per day at a certain level. Our prices are competitive with the services we offer our clients and guests. I do apologize if you were spoken to in any less than a professional manner. I wish you and your pup luck in your endeavors.
Bottom line, do not use them for grooming. I really wanted to like my second home as it's very close to our house. However, when we picked up our doodle, he had been shaved too close (not brought to our attention when we arrived) in multiple areas. (Pictures below). At first, we thought it would only be a bit sensitive for a few days so we didn't make a big deal about it. Bad idea. He started bleeding and when we contacted my second home they advised it would go away. It didn't. In fact, our pup developed an infection whi... read more
Business response:
Hi Neil. We apologize for Monroe's experience last October. We do want to assure you that our equipment and facility are properly sanitized after every use, however due to the condition of matted fur, it admittedly did make it difficult to judge the shave. We have on record that the only request after this incident was for us to cover the veterinary bills, which we gladly did. We apologize if there was any misunderstanding on our part, but we do not have anything noted about additional reimbursement. We would never intention... read more
Just picked up my dog after his week stay and he peed all over on his way out, which he never does. He obviously did not get enough potty breaks. Now I have noticed he has an infection in one of his eyes. Not told about this. Very upsetting for the amount of money we spent.
Business response:
Hi Shelley, thank you for your feedback. We are sorry to hear you are not satisfied after your pup's recent stay with us. We want to assure you that each guest is taken outside at least three times a day, and they are constantly given love and supervision to observe any additional needs. In regards to his eye infection, we apologize he is going through that but there were no signs of discomfort or infection during his stay. If there were, we would have immediately notified you. We truly care for your pet as if they were our... read more
Our dog Olie has stayed here 3 times for boarding and grooming. After boarding, we pay to have him groomed. He always comes out so clean with a shiny coat and great cut. Other places have shaved him when I specifically said not to. The groomers here really listen to how you would like your pet groomed. His nails are cut and filed perfectly. However, I do not take him here for grooming on a regular basis because of their early drop off policy for grooming. A real negative for me. Boarding is okay and dogs do spend the majori... read more
Very disappointing experience--and I won't be back. Upon dropping off my dog for a roughly 10 day stay, I was told I could not walk her down to her space, or see where she would be staying. Strike One. Any dog owner will tell you this is simply unacceptable. I can't see where I am paying you to keep her? A few minutes later as I was checking her in, the front desk staff (teens dressed a bit strangely in cummerbunds) were constantly trying to upgrade her stay by selling me various extras ($$$). Strike Two. They were relen... read more
My 2 dogs stayed here for 6 nights and everything seemed fine. The day after I picked them up, coughing began...and wouldn't stop. My 1-year-old dog was throwing up all over my house. I took her to the vet, and she indeed had kennel cough and a GI virus. My other dog was coughing by this point too, so I got meds for both of them. My other dog is 7 and had never been sick a day in her life. The vet said they had 2 other dogs in there the same morning that also stayed at this "resort." I had to bring her back for a re-check, a... read more
Frequently asked questions about My Second Home
How is My Second Home rated?
My Second Home has a 4.2 star rating with 921 reviews.
When is My Second Home open?
My Second Home is open now. It will close at 6:00 p.m.