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My Second Home
- Pet Boarding
- Franklin, TN
About this business
Location details
101 Mission Ct., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This place is ridiculously expensive and you basically have to call weeks in advance just to have your dog go to day care there?! I have never heard of that. Called on a Tuesday and they told me that the rest of the week was full. And they were rude about it too. Super annoying and inconvenient. I'll never take my dog here again.
Business response:
Hi Kelly I apologize your experience at My Second Home was not up to your expectations. Our daycare program is the best in our area and very popular, therefore we have a waitlist. In order to maintain safety for the dogs and staff, we must keep the number of dogs in our program per day at a certain level. Our prices are competitive with the services we offer our clients and guests. I do apologize if you were spoken to in any less than a professional manner. I wish you and your pup luck in your endeavors.
Bottom line, do not use them for grooming. I really wanted to like my second home as it's very close to our house. However, when we picked up our doodle, he had been shaved too close (not brought to our attention when we arrived) in multiple areas. (Pictures below). At first, we thought it would only be a bit sensitive for a few days so we didn't make a big deal about it. Bad idea. He started bleeding and when we contacted my second home they advised it would go away. It didn't. In fact, our pup developed an infection whi... read more
Business response:
Hi Neil. We apologize for Monroe's experience last October. We do want to assure you that our equipment and facility are properly sanitized after every use, however due to the condition of matted fur, it admittedly did make it difficult to judge the shave. We have on record that the only request after this incident was for us to cover the veterinary bills, which we gladly did. We apologize if there was any misunderstanding on our part, but we do not have anything noted about additional reimbursement. We would never intention... read more
Just picked up my dog after his week stay and he peed all over on his way out, which he never does. He obviously did not get enough potty breaks. Now I have noticed he has an infection in one of his eyes. Not told about this. Very upsetting for the amount of money we spent.
Business response:
Hi Shelley, thank you for your feedback. We are sorry to hear you are not satisfied after your pup's recent stay with us. We want to assure you that each guest is taken outside at least three times a day, and they are constantly given love and supervision to observe any additional needs. In regards to his eye infection, we apologize he is going through that but there were no signs of discomfort or infection during his stay. If there were, we would have immediately notified you. We truly care for your pet as if they were our... read more
Our dog Olie has stayed here 3 times for boarding and grooming. After boarding, we pay to have him groomed. He always comes out so clean with a shiny coat and great cut. Other places have shaved him when I specifically said not to. The groomers here really listen to how you would like your pet groomed. His nails are cut and filed perfectly. However, I do not take him here for grooming on a regular basis because of their early drop off policy for grooming. A real negative for me. Boarding is okay and dogs do spend the majori... read more
Very disappointing experience--and I won't be back. Upon dropping off my dog for a roughly 10 day stay, I was told I could not walk her down to her space, or see where she would be staying. Strike One. Any dog owner will tell you this is simply unacceptable. I can't see where I am paying you to keep her? A few minutes later as I was checking her in, the front desk staff (teens dressed a bit strangely in cummerbunds) were constantly trying to upgrade her stay by selling me various extras ($$$). Strike Two. They were relen... read more
My 2 dogs stayed here for 6 nights and everything seemed fine. The day after I picked them up, coughing began...and wouldn't stop. My 1-year-old dog was throwing up all over my house. I took her to the vet, and she indeed had kennel cough and a GI virus. My other dog was coughing by this point too, so I got meds for both of them. My other dog is 7 and had never been sick a day in her life. The vet said they had 2 other dogs in there the same morning that also stayed at this "resort." I had to bring her back for a re-check, a... read more
I just moved from out of town, and went in to see this place. I have two large dogs that need a place to go while I'm working. The staff was very unprofessional and incompetent. I will never send my dogs there and I would never recommend them to anyone. Horrible place!
Extremely upset about this facility. I have taken my dog there for grooming and boarding before with really no issues. This time she stayed for 5 days and I left specific instructions to only give her water when she is being taken out which was three times and I paid for an extra late night walk which makes 4 times. When I picked her up her bedding and blankets were soaked in urine which I did not realize until I got home. When I picked her up the employee took her bedding to my car and put in the back seat. This amount... read more
I scheduled grooming for my puppies over Memorial Day weekend. I was a bit concerned with scheduling over the holiday due to overcrowding of the facility, however, was assured on Friday that this not be an issue. I was told to bring the puppies to My Second Home in Franklin as close to 11:00 as possible. I arrived at 11:45 only to be told that they had given away my reservation since I didn't show up on time. They said they told me today that I needed to be there by 11:00. I did not have this conversation with any one t... read more
Frequently asked questions about My Second Home
How is My Second Home rated?
My Second Home has a 4.2 star rating with 902 reviews.
When is My Second Home open?
My Second Home is open now. It will close at 6:00 p.m.