My Second Home

Alexander D. 

on Yelp

3 years ago

I have called 6 times in an hour and response just put on hold immediately... I wait about 7 minutes and then realize no one will pick up... I tried calling after several hours and still no response .... Pathetic... 

Kendall E. 

on Yelp

4 years ago

We have given My Second Home more chances than we should but I hope no one else makes the same mistake as we did and bring your dog to this daycare. Our dog has now come home twice with wounds that have needed to be treated by a vet and both times the staff has had no clue anything happened. The first time in June 2020, our dog came home with a cut on her neck that required 4 staples. When I called the next morning to ask if they saw anything I was told it was probably from the fence but they didn't see anything. They proce... read more

Melissa M. 

on Yelp

4 years ago

I picked up my 13-year old shih tzu today after a 9-day stay in a "serenity suite" at My Second Home Pet Resort. I would rate it zero stars, it was so awful. After I had paid, my pup was brought out to me. His hair was all wet and matted, he was filthy and he smelled like he had spent the week in a cattle stall. I was alarmed and asked what had happened to him. I was told that the dogs just get dirty and it had rained. Do they just throw them out into an outdoor pen to do their business? I told them I expected him to be retu... read more

Rick S. 

on Yelp

5 years ago

We have boarded our dog at My Second Home on two occasions now. The first time, she came home wet, dirty, and with a cough that lasted almost two weeks. The staff also seems very unorganized, not having a clue as to what's going on or which dogs belong to whom. However, this past weekend we decided to give them another chance, leaving our dog for a four-day stay. When I got her back she was, again, wet and very dirty. This is not a real big issue, as I know it has been hot lately and the dogs are encouraged to play in ... read more

Brenda S. 

on Yelp

6 years ago

Have boarded my cat there multiple times. Typical cat room style boarding but condos seem a little small and prices are a little high. Today I picked up my cat and was charged for an extra day, because I arrived at 2:20 p.m. and was informed they have to be out by 1:00 p.m. Manager would not waive the extra day. They told me it is like a "hotel policy". Luckily all the hotels I stay at are more flexible and allow an extra hour or two if needed!!! Two stars for inflexible and poor customer service. Plus it smelled terrible... read more

Rhonda S. 

on Yelp

6 years ago

Terribly disappointed We boarded our dog for 6 days when we went on vacation. When we picked her up, she was still wet from being groomed and hair was flying everywhere (I'm guessing they never attempted to brush her) We got her home and she had lost 7 lbs. we had called and checked on her, while we were gone, and they told us that she was eating fine. Once we got her home and realized how much she had lost, I called them again and the lady said that she had not ate well. She was bleeding every time she went to the restro... read more

Janet B. 

on Yelp

6 years ago

I took my dog in for boarding on June 21, 2019 freshly groomed and in good health. When I picked him up on the 30th, he was supposed to have been bathed, which I assumed they did since I was charged for it. My total bill was $650. When we got home, I noticed he was limping on his back left leg and his left ear looked bigger? He is a havenese with fluffy face and ears and medium length hair, so I didn't notice right away until I checked closely that the hair on his ear was matted all the way to the skin, not in one spot, ... read more

Laura H. 

on Yelp

6 years ago

Not very impressed. There has to be some better options out there! My dogs have been boarded here twice. My first complaint would be that no one ever answers the phone!! I have called on many different occasions and I have never gotten to a person any quicker than a 10-15 minute hold time. Maybe they have too much business and don't need to take my call. Or maybe there is not enough staff. Lacking customer service in every way! Secondly, both of my dogs came home last week after their boarding visit with kennel cough... read more

Susanne W M. 

on Yelp

6 years ago

My Second Home has gone WAY downhill over past 2 years and I can no longer recommend it: it's become too corporate/$ centric, staff insufficiently trained, dogs not grouped with proper screening or supervision, too many dogs out in gen pop, sloppy scheduling, dirtier, dog being "mysteriously" injured.... my specific issues all fall under these categories. Last straw, showed up for scheduled and confirmed grooming appointment and was told "oops, you're not in the system", followed by blank stare/so why are you not leaving??... read more