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My Second Home
- Pet Boarding
- Franklin, TN
About this business
Location details
101 Mission Ct., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Matt the reason i never returned your call is because there is no way you can make up for the fact that it was obvious there was no staff there for 24-48 hours because of a couple inches of snow so all those dogs and cats were left with no food or water and had to pee and poop in their kennels that was obvious because the Shichon you claim to have bathed had poop caked to her butt that literally had to be cut off so there is no conversation in the world with you that would have fixed that my golden came back under weight my... read more
Business response:
Hello Abby! Thank you for your honest feedback. We take it seriously and I would love to discuss your concerns in greater detail. I left you a voicemail and I would love to get in touch whenever is best for you. Hope to talk to you soon. -Matt
My second home consistently fails me and I've given them too many chances. They lost my dogs items one time, one time they gave me the wrong dog and when I called to complain they said "it's not the first time that's happened". One time my dog came back UNpotty trained proving they were not taking him out. There's poor communication always and they nickel and dime you for everything. Go somewhere else you'll thank yourself later.
Business response:
I'm so sorry your experience was less than fantastic we do love and take care of our guests as if they were our own. we do have structured potty breaks 3 times everyday and do have an option for additional Potty breaks for those pups that need it. I have not heard of a dog becoming un-potty trained before but during boarding any animal can act a bit different given how different it is from their normal routine. we would love to talk to you and discuss the best options to ensure your pet has the best stay possible.
DO NOT BOARD YOUR PETS HERE, and here is why. We were going out of town for 4 days and needed to board our 2 dogs. I made a reservation in late August for the weekend following the Labor Day weekend. There were multiple communications from MY SECOND HOME in Franklin, TN about putting down a deposit, getting my 2 dogs vaccination records, and confirming our reservation a couple of days before the stay. Additionally, I had multiple communications via text with some of the operations people regarding questions like what to... read more
Business response:
Hi Michael, I am so sorry Astro and Louie went home so sick. I hope the weekend on medication has them feeling a little better. You're not wrong in saying that we were slow to the draw in letting people know about our situation. I know excuses don't help your dogs feel better, but I'd like to give you some insight into our thought process throughout this situation. We sent an email out to all of our clients earlier this month informing them of the Canine flu/upper respiratory outbreak in Middle Tennessee, and our future mand... read more
I have called 6 times in an hour and response just put on hold immediately... I wait about 7 minutes and then realize no one will pick up... I tried calling after several hours and still no response .... Pathetic...
Business response:
Hi Alexander, I am so sorry about your frustrating experience. A manager will be reaching out to you shortly.
We have given My Second Home more chances than we should but I hope no one else makes the same mistake as we did and bring your dog to this daycare. Our dog has now come home twice with wounds that have needed to be treated by a vet and both times the staff has had no clue anything happened. The first time in June 2020, our dog came home with a cut on her neck that required 4 staples. When I called the next morning to ask if they saw anything I was told it was probably from the fence but they didn't see anything. They proce... read more
I picked up my 13-year old shih tzu today after a 9-day stay in a "serenity suite" at My Second Home Pet Resort. I would rate it zero stars, it was so awful. After I had paid, my pup was brought out to me. His hair was all wet and matted, he was filthy and he smelled like he had spent the week in a cattle stall. I was alarmed and asked what had happened to him. I was told that the dogs just get dirty and it had rained. Do they just throw them out into an outdoor pen to do their business? I told them I expected him to be retu... read more
Business response:
Hi Melissa, Thank you for taking the time to speak with me today. Care for our guests is our number one priority and I apologize for the condition Cooper was in when he was returned to you. He absolutely should have received a bath before going home, especially after boarding for so long and it raining throughout his stay. We love coop and we would never mistreat him or any guest. Again, thank you very much for your feedback. We take it seriously and we will use it to better ourselves. - Matt
We have boarded our dog at My Second Home on two occasions now. The first time, she came home wet, dirty, and with a cough that lasted almost two weeks. The staff also seems very unorganized, not having a clue as to what's going on or which dogs belong to whom. However, this past weekend we decided to give them another chance, leaving our dog for a four-day stay. When I got her back she was, again, wet and very dirty. This is not a real big issue, as I know it has been hot lately and the dogs are encouraged to play in ... read more
Business response:
Hello Rick, Thank you for taking the time to speak with Matt yesterday. The health and safety of the pets that stay with us is our number one priority so were very concerned after reading your review. I'm happy to hear that Riley is starting to feel better and I hope our conversation gave you some peace of mind. She had such a wonderful time while she stayed with us and enjoyed her outside time with friends and the team enjoyed playing with her as well. Please let us know if you decide to take her to the vet, and we will be ... read more
Have boarded my cat there multiple times. Typical cat room style boarding but condos seem a little small and prices are a little high. Today I picked up my cat and was charged for an extra day, because I arrived at 2:20 p.m. and was informed they have to be out by 1:00 p.m. Manager would not waive the extra day. They told me it is like a "hotel policy". Luckily all the hotels I stay at are more flexible and allow an extra hour or two if needed!!! Two stars for inflexible and poor customer service. Plus it smelled terrible... read more
Business response:
Our GM has tried to reach out to you. We would like to discuss your recent experience with us. Please feel free to contact her at your convenience. Thank you
Terribly disappointed We boarded our dog for 6 days when we went on vacation. When we picked her up, she was still wet from being groomed and hair was flying everywhere (I'm guessing they never attempted to brush her) We got her home and she had lost 7 lbs. we had called and checked on her, while we were gone, and they told us that she was eating fine. Once we got her home and realized how much she had lost, I called them again and the lady said that she had not ate well. She was bleeding every time she went to the restro... read more
Business response:
I would love to reach out to you regarding this situation so I can do some investigating on what happened. If you would like to give me a call to discuss, 615-771-7794. Thanks, Ashley
Frequently asked questions about My Second Home
How is My Second Home rated?
My Second Home has a 4.2 star rating with 902 reviews.
When is My Second Home open?
My Second Home is open now. It will close at 6:00 p.m.