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My Second Home
- Pet Boarding
- Franklin, TN
About this business
Location details
101 Mission Ct., Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Our long-haired Maine Coon cat was returned to us with his hindquarters matted with excrement. We paid extra for daily grooming, of course. This is very distressing! Will not be using their services again!
Business response:
Hi Donna, I'm very sorry you were not satisfied with our services. The package you purchased for Watson and Bellamy included daily brushing, and I have documentation from our Assistant Boarding Manager that she gave them daily brushing, but clearly, we missed his hind-quarters. Renee did notice it when you picked up today and offered to take him back to bathing and clean him up and make it right, but she said you declined. Again, I'm very sorry for not providing you the services you expected from us, as we all take pride in ... read more
The only reason I am giving My Second Home a two star rating is because my dogs have boarded here multiple times in the past year and this is the first time I experienced a major issue. Although they always came home dirty and always have to pee the second I pick them up (which makes me think they weren't being walked regularly). This is the first time I had a major issue. I dropped my dogs off on a Thursday as I was leaving for the weekend. I noticed one of my dogs vomit a few times on Thursday but I did not think much ... read more
Business response:
Hi Lindsay Thank you for taking the time to write your review. I'm very sorry you are not satisfied with the care Bentley received during his last stay with us. Thank you as well for returning my call yesterday to let us know he's on the road to recovery. Typically, when a client lets us know their dog or cat is not feeling well or acting out of character, we recommend they board their pet at a vets office for medical observation. Since you let us know at check-in time, we most certainly did not want to turn you away. We've ... read more
I have used this business a few times upon the recommendation from friends who had a good experience. The first time our dog stayed there, I thought "this is great!" The second time he stayed there I was less enthusiastic as they brought the wrong dog when I went to pick him up. Mind you, this is a place where you pay around $75 a night to board your pet. I chose the "silver package" which entitled my dog to some outside play time in addition to a safe place to sleep and eat while I was out of town. I called today to ch... read more
Business response:
Cindy, we want to apologize for your recent experience. We completely understand your frustration and can assure you that we are working with our team to ensure this miscommunication doesn't occur in the future. In regards to your pup's play time, the employees responsible for this are different from the porters. We have double checked and can confirm that all playtime was received and enjoyed. Once again, we completely understand your concerns and as pet owners ourselves, we know how difficult it is to leave your beloved pe... read more
Do not use this kennel if possible. I would give less than 1 star if I could. I have waited a bit to write this review so I wouldn't write it in anger. We purchased the upgraded package for our Yorkie when we boarded her- the one where she had a large private room and got treats and brushing each day. We ended up coming home 2 days early from vacation and called 20 minutes after we got back in town to pick our pup up early. We were mortified when we got her- she was covered in urine and feces. When we asked why- no one would... read more
Business response:
Laura, Thank you for reaching out. My team and I are trying to look into this and we have been unsuccessful in finding your file based on your description. Also, the services you describe do not match the services we provide our guests. We pride ourselves on providing outstanding service, and if we fail to do so, we look in to the incident and take corrective actions to assure it does not happen again. Based on the information you gave, I don't believe we provided boarding for your Yorkie. If I am mistaken,... read more
My husband and I decided to check this place out for our dogs. From the time we walked in the door, everything felt wrong. The front area was not clean and tidy. We did not get the greeting we expected from the very "unhappy to be there" staff behind the counter. When you walk in, you see a large waterfall behind glass. We did not understand the purpose as the dogs behind the glass were not allowed to walk around it the water and enjoy it- waste of space. As we started our tour with one of the employees, we were told we coul... read more
Tried to take a tour of this place, but it was so bad I had to walk out. I was uneasy the moment I walked in. The woman that walked in before me was trying to pick up her pets from a stay and I overheard that it was going to cost her double what they had quoted her. The staff had obviously not called her to tell her, because she got very upset, as would I. As that scene was going on, I'm called back to take a tour. As we walk into a room, a loose dog comes running up to us. I'm sent out of the room so they can secure the loo... read more
Business response:
Kate, We appreciate your interest in touring our beautiful facility. I apologize your experience was not satisfying. I cannot speak for the conversation you overheard in our lobby, but I can confidently speak in response to your tour experience. Our small dogs were outside for their "business walk" when you came into our back area. Our dogs are taken outside in groups for potty breaks, so they are let back inside in groups as well. What you saw was the first few dogs being let inside from their potty break ... read more
This place is ridiculously expensive and you basically have to call weeks in advance just to have your dog go to day care there?! I have never heard of that. Called on a Tuesday and they told me that the rest of the week was full. And they were rude about it too. Super annoying and inconvenient. I'll never take my dog here again.
Business response:
Hi Kelly I apologize your experience at My Second Home was not up to your expectations. Our daycare program is the best in our area and very popular, therefore we have a waitlist. In order to maintain safety for the dogs and staff, we must keep the number of dogs in our program per day at a certain level. Our prices are competitive with the services we offer our clients and guests. I do apologize if you were spoken to in any less than a professional manner. I wish you and your pup luck in your endeavors.
Bottom line, do not use them for grooming. I really wanted to like my second home as it's very close to our house. However, when we picked up our doodle, he had been shaved too close (not brought to our attention when we arrived) in multiple areas. (Pictures below). At first, we thought it would only be a bit sensitive for a few days so we didn't make a big deal about it. Bad idea. He started bleeding and when we contacted my second home they advised it would go away. It didn't. In fact, our pup developed an infection whi... read more
Business response:
Hi Neil. We apologize for Monroe's experience last October. We do want to assure you that our equipment and facility are properly sanitized after every use, however due to the condition of matted fur, it admittedly did make it difficult to judge the shave. We have on record that the only request after this incident was for us to cover the veterinary bills, which we gladly did. We apologize if there was any misunderstanding on our part, but we do not have anything noted about additional reimbursement. We would never intention... read more
Just picked up my dog after his week stay and he peed all over on his way out, which he never does. He obviously did not get enough potty breaks. Now I have noticed he has an infection in one of his eyes. Not told about this. Very upsetting for the amount of money we spent.
Business response:
Hi Shelley, thank you for your feedback. We are sorry to hear you are not satisfied after your pup's recent stay with us. We want to assure you that each guest is taken outside at least three times a day, and they are constantly given love and supervision to observe any additional needs. In regards to his eye infection, we apologize he is going through that but there were no signs of discomfort or infection during his stay. If there were, we would have immediately notified you. We truly care for your pet as if they were our... read more
Frequently asked questions about My Second Home
How is My Second Home rated?
My Second Home has a 4.2 star rating with 880 reviews.
When is My Second Home open?
My Second Home is open now. It will close at 6:00 p.m.