This profile has been claimed by the business owner or representative.
Napa Valley Care Center
- Nursing home
- Napa, CA
About this business
Location details
3275 Villa Ln, Napa, CA, 94558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Well, I for one am so glad I did not read any of these reviews before my husband was placed at Napa Valley Care Center, though he was not there for rehab, but for Hospice Care.... We couldn't have been more pleased with everyone there and the loving care that he received and how we as a family during this most difficult time felt cared for.
The staff is by and large excellent and very attentive with only one example of a staff person who is impatient whose English is poor and incomprehensible. Physical therapy staff is also top notch. The food is quite good for this facility and also geared towards dietary needs of individuals. The residents in the facilitating have very different needs. Most have physical issues to deal, but there is a large component of individuals who seem to have dementia and or psychotic problems. Earplugs and closing the door are not ... read more
In the unlikely event that you're searching on Yelp for a good nursing home in Napa, here's my 2 cents: Not my idea of a rip-roaring good time, but as far as nursing homes go, this one's pretty good. My grandma is here and she LOVES the staff. She especially loves it when the male nurses help her with her daily rituals. Not kidding at all..... It's also nice that visitors don't have to check in and out. We just show up whenever we feel like it and walk right in.
My mother was a resident at this facility in November of last year, where she ultimately passed away due to dementia and other serious health conditions. During her stay, the quality of care was inconsistent. While a few nurses went above and beyond in caring for my mother, and for that my family is truly grateful, many others appeared unwilling to do more than the bare minimum required of their job duties. Thankfully, my siblings and I were able to step in and help fill the gaps in care that we felt were lacking. Toward th... read more
Business response:
Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (707) 257-0931 if you have any additional concerns or details to share.
My mother was sent to this facility for physical therapy after a massive heart attack. She was there for 2 days and started to develop pneumonia. To be clear, I do not blame the facility for that, she'd had issues in the hospital and I think they discontinued antibiotics too quickly, but I do blame NVCC for what happened as she was getting sick. Her call button was ignored. They put her on oxygen, but not antibiotics. They left her in a wet diaper for hours. They did not call the doctor, despite the fact she was visibly dete... read more
Business response:
We appreciate your honest feedback, as we are always looking for ways to improve. Thanks for bringing this matter to our attention. I have shared this with our management team.
I was exposed to scabies today while visiting someone. There was no notice or warning about it on her door. I don't know if the staff is poorly trained or just don't care. Thankfully one of the staff told me about it too late so I won't be wondering how I got it. I mentioned no sign on the door and he told me there was a cart in front of the door. Well someone must have needed the cart because it wasn't there when I got there.
I am livid right now! My brother is currently ensconced in this joke of a facility because he fell at is retirement home. They give him no information. Correction: THEY GAVE HIM COVID!! They ignore him. His call button could literally be on all day - doesn't matter. When someone walks by and he asks a question, he is ignored. I have called for a week straight. Cannot get a return call despite the costant promise of same. THEY DON'T CARE ABOUT THEIR CLIENTS. OBVIOUSLY KEEPING HIM THERE TO COLLECT THE MONEY. I would really li... read more
THIS FACILITY IS BEING INVESTIGATED BY THE CALIFORNIA DEPARTMENT OF PUBLIC HEALTH I would give zero stars if I could. There are a couple great nurses here and to them I give thanks, to one in particular, thank you for being so kind to my mom. Other than that, the despicable, shameful, management staff of this place let my mother fall not once, but twice, on her recently operated on hip. 2 falls within one week, and this is while she was sitting at the nurses station right in front of them. The second fall resulted in a huge ... read more
DON'T GO TO THIS PLACE!! Virtually all care was inconsistent for the points below. PT and OT sessions were sometimes very brief. Also, the scheduling seemed haphazard. Staff did not seem to be empathetic to patients. Some of the staff were very attentive and seemed to enjoy their jobs. Most did not. Fake it! Maintenance had terrible response. I must have asked 10-15 times to correct the following. TV remote did not work properly. roommate's sometimes controlled my TV. Also, door to bathroom stuck on floor. Someone came i... read more
Frequently asked questions about Napa Valley Care Center
How is Napa Valley Care Center rated?
Napa Valley Care Center has a 3.8 star rating with 185 reviews.
When is Napa Valley Care Center open?
Napa Valley Care Center is open now. It will close at 7:00 p.m.