Napa Valley Care Center

Ariel L. 

on Yelp

11 years ago

The staff is by and large excellent and very attentive with only one example of a staff person who is impatient whose English is poor and incomprehensible. Physical therapy staff is also top notch. The food is quite good for this facility and also geared towards dietary needs of individuals. The residents in the facilitating have very different needs. Most have physical issues to deal, but there is a large component of individuals who seem to have dementia and or psychotic problems. Earplugs and closing the door are not ... read more

Richard G. 

on Yelp

18 years ago

In the unlikely event that you're searching on Yelp for a good nursing home in Napa, here's my 2 cents: Not my idea of a rip-roaring good time, but as far as nursing homes go, this one's pretty good. My grandma is here and she LOVES the staff. She especially loves it when the male nurses help her with her daily rituals. Not kidding at all..... It's also nice that visitors don't have to check in and out. We just show up whenever we feel like it and walk right in. 

Robyn A. 

on Yelp

6 months ago

My mother was sent to this facility for physical therapy after a massive heart attack. She was there for 2 days and started to develop pneumonia. To be clear, I do not blame the facility for that, she'd had issues in the hospital and I think they discontinued antibiotics too quickly, but I do blame NVCC for what happened as she was getting sick. Her call button was ignored. They put her on oxygen, but not antibiotics. They left her in a wet diaper for hours. They did not call the doctor, despite the fact she was visibly dete... read more

Kevin E. 

on Yelp

11 months ago

I was exposed to scabies today while visiting someone. There was no notice or warning about it on her door. I don't know if the staff is poorly trained or just don't care. Thankfully one of the staff told me about it too late so I won't be wondering how I got it. I mentioned no sign on the door and he told me there was a cart in front of the door. Well someone must have needed the cart because it wasn't there when I got there. 

Sande F. 

on Yelp

a year ago

I am livid right now! My brother is currently ensconced in this joke of a facility because he fell at is retirement home. They give him no information. Correction: THEY GAVE HIM COVID!! They ignore him. His call button could literally be on all day - doesn't matter. When someone walks by and he asks a question, he is ignored. I have called for a week straight. Cannot get a return call despite the costant promise of same. THEY DON'T CARE ABOUT THEIR CLIENTS. OBVIOUSLY KEEPING HIM THERE TO COLLECT THE MONEY. I would really li... read more

L N. 

on Yelp

a year ago

THIS FACILITY IS BEING INVESTIGATED BY THE CALIFORNIA DEPARTMENT OF PUBLIC HEALTH I would give zero stars if I could. There are a couple great nurses here and to them I give thanks, to one in particular, thank you for being so kind to my mom. Other than that, the despicable, shameful, management staff of this place let my mother fall not once, but twice, on her recently operated on hip. 2 falls within one week, and this is while she was sitting at the nurses station right in front of them. The second fall resulted in a huge ... read more

John P. 

on Yelp

a year ago

DON'T GO TO THIS PLACE!! Virtually all care was inconsistent for the points below. PT and OT sessions were sometimes very brief. Also, the scheduling seemed haphazard. Staff did not seem to be empathetic to patients. Some of the staff were very attentive and seemed to enjoy their jobs. Most did not. Fake it! Maintenance had terrible response. I must have asked 10-15 times to correct the following. TV remote did not work properly. roommate's sometimes controlled my TV. Also, door to bathroom stuck on floor. Someone came i... read more

Kristine B. 

on Yelp

a year ago

Back few years ago I used to work for Napa valley care center as a housekeeper it didn't last long because the lack of language barrier I worked with all Mexican workers and they were being very mean towards me and when I tried to apply for work there again in 2018 the Administrator emailed me saying this "Hi Christine, It looks like you were a housekeeper for us less than a month. What happened back then? What makes you feel that you would be a better fit in Dietary?" I find that to be a little discriminated to why would yo... read more

Dave D. 

on Yelp

a year ago

Never send your loved ones here, service is terrible, PT people are in a hurry and don't take proper time with patients to help them recover! Push call button and takes minimum 30 minutes to check on you! They don't bother to even open room curtains for hours in the morning, ask for glass of water another 30 minutes! Shame on the managers, called to speak with one and got great lip service from the operator, but nobody ever called me back!