Napa Valley Care Center

Maria C. 

on Yelp

3 years ago

Do not send your loved ones here! My loved one was neglected multiple times after only being there 6 days. Understaffed and terrible service. She was neglected many times, calling for help and no one came. Sitting in a wet diaper for hours alone, left in her wheelchair alone for hours in excruciating pain! Finally, she called us crying this morning and we got her out of there! Stay away from this dump! We will be reporting. 

Jayne C. 

on Yelp

4 years ago

I have no luck getting through to anyone at the nurses station. I get put on hold until it rings back to receptionist. She can doing nothing, no message, no call backs, nothing. Couldn't even get through to business office. I'm told there is no other way to speak with nurse unless you keep trying. I've been for 3 days. It's very important I speak with someone. My Dad has pneumonia, and he is being taken to exercise. He called me very out of breath for obvious reasons. I need to speak to someone about this. Can't ev... read more

Paul B. 

on Yelp

5 years ago

Found out my right side paralyzed brother has scabs from all the cuts and bruising from him dinging his legs and feet. Couldn't notice them with cold weather clothes on, but now that summer is here, we're very surprised. My family tolerated him getting COVID, but not after realizing the STAFF brought it into the facility, then spread wildly. Uh...who has the training on sanitization? Who is wearing PPE? The staff. He could have died, alone and infected by health personnel who was supposed to be the health care standar... read more

Ashley S. 

on Yelp

6 years ago

I've had 2 family members die here. This was the only place that was available to take my mom for rehab. 4 days in they tried to kill my mom. Thank God I was there to stop them. Nurse has bad attitude and was pissed I insisted they send my mom to the hospital who was turning blue in the finger tips/ nails and pail white in the face. Wanted to give meds with major drug interactions. The doctor never came to assess my mom. She was there for aggressive PT and got 15 mins of PT a day and a bed sore. Horrible! 

Rainy S. 

on Yelp

7 years ago

I was advised to transition here from the hospital after falling and breaking my pelvis. Worst mistake. I left after 48 hours. Since I have nothing positive to say I will say nothing more. Just beware of you are thinking about this as an option for yourself or family member. 

Christine B. 

on Yelp

7 years ago

I had my mother in Napa care center and she received terrible care. The nurses were to busy to check on her, they just gave her her meds and that's all. She had lost 10 pounds and the dietitian didn't see her for over a week and when I told her how much weight she lost she told me that she weighed an incorrect amount. They had the wrong weight listed. When she was released she was very weak and no nurse looked at her before she left, they just released her. The nurse at her home said she never should have been released. ... read more

Jodi H. 

on Yelp

7 years ago

My dad stayed here for a few weeks after hip replacement surgery. I would not recommend this rehab facility as it is understaffed and patient safety is not a priority. Dad was first roomed with a patient who was known to be aggressive. They did not move dad until after he was physically attacked by the other patient. Then while in his new room, another patient who was suffering from dementia, continuously came into his room and took his things. The staff didn't think it was important. Otherwise, though the facility is old, i... read more

Megan W. 

on Yelp

7 years ago

The physical therapy department here is excellent they really know what they're doing .......unfortunately the rest of the establishment does not be very careful sending your family members here because from my personal experience they really don't give a SHIT 

Cristian C. 

on Yelp

8 years ago

This place is, I guess good overall? I had a bad experience with one specific CNA at this place. She didn't want to take care a patients need because SHE WAS TOO BUSY PICKING UP FOOD TRAYS. REALLY?? Yes, she used that as a valid excuse to not help us. She then went on to accuse us of telling another worker that we told the other worker that she didn't want to help us, WHEN WE NEVER SAID THAT. She did end up helping us, but with a bad attitude.