Napa Valley Care Center

L N. 

on Yelp

a year ago

THIS FACILITY IS BEING INVESTIGATED BY THE CALIFORNIA DEPARTMENT OF PUBLIC HEALTH I would give zero stars if I could. There are a couple great nurses here and to them I give thanks, to one in particular, thank you for being so kind to my mom. Other than that, the despicable, shameful, management staff of this place let my mother fall not once, but twice, on her recently operated on hip. 2 falls within one week, and this is while she was sitting at the nurses station right in front of them. The second fall resulted in a huge ... read more

John P. 

on Yelp

a year ago

DON'T GO TO THIS PLACE!! Virtually all care was inconsistent for the points below. PT and OT sessions were sometimes very brief. Also, the scheduling seemed haphazard. Staff did not seem to be empathetic to patients. Some of the staff were very attentive and seemed to enjoy their jobs. Most did not. Fake it! Maintenance had terrible response. I must have asked 10-15 times to correct the following. TV remote did not work properly. roommate's sometimes controlled my TV. Also, door to bathroom stuck on floor. Someone came i... read more

Kristine B. 

on Yelp

a year ago

Back few years ago I used to work for Napa valley care center as a housekeeper it didn't last long because the lack of language barrier I worked with all Mexican workers and they were being very mean towards me and when I tried to apply for work there again in 2018 the Administrator emailed me saying this "Hi Christine, It looks like you were a housekeeper for us less than a month. What happened back then? What makes you feel that you would be a better fit in Dietary?" I find that to be a little discriminated to why would yo... read more

Dave D. 

on Yelp

2 years ago

Never send your loved ones here, service is terrible, PT people are in a hurry and don't take proper time with patients to help them recover! Push call button and takes minimum 30 minutes to check on you! They don't bother to even open room curtains for hours in the morning, ask for glass of water another 30 minutes! Shame on the managers, called to speak with one and got great lip service from the operator, but nobody ever called me back! 

Pamela A. 

on Yelp

2 years ago

This place let my mother die without hospice and had no idea she was dying. I called repeatedly crying for them to get a doctor or anyone to help her. When they finally checked on her she they called 911 as she was about to pass. When she showed up in ICU they were horrified at the condition they left her in. I barely got there in time to say goodbye. I'm haunted by this still after 9 months. They stole her jewelry before I could get there to get her belongings. They repeatedly stole her clothes. I had to sit in the ... read more

Patricia D. 

on Yelp

2 years ago

Smelled like old stale feces every time I visited a post op friend there which was every day for two weeks. It saturated my clothes which I would change as soon as I got home. The ventilation was terrible, and the vents were full of dust. A staff did come by and vacuum them after a complaint was made. They didn't change his bandage or check the suture line until the day he was transferred to another facility. Nursing staff seem to want to deal as little as they can with patients in between med passes and putting out t... read more

Delilah T. 

on Yelp

3 years ago

In the even they allow my family to no long walk among the living, there will be hell to pay. 

Elizabeth M. 

on Yelp

3 years ago

Unbelievable. My friend went to NVCC and her roommate had COVID which she got. They left her door open to the hall before she was transferred to COVID wing. They said she had to stay 10 days quarantine but never tested her to see if she was negative. Told people they couldn't visit her but I was absolutely able to. Horrible food. Totally clueless staff. Took off my PPE and was told to put it in a regular garbage can. Doctor didn't order her PT and doesn't come in over the weekend They only COVID test once a week so she ... read more

Louise Q. 

on Yelp

3 years ago

I wouldn't have even given even 1 star but you have to give at least the one. My brother went into physical therapy feeling mentally just fine and came out a vegetable. The staff does as little as possible because it's a lot of work and most of the time I watched as they talked to each other instead of ALWAYS checking on their patients. I wouldn't put a dead person here...they lack in empathy, compassion and concern