Napa Valley Care Center

Pamela A. 

on Yelp

a year ago

This place let my mother die without hospice and had no idea she was dying. I called repeatedly crying for them to get a doctor or anyone to help her. When they finally checked on her she they called 911 as she was about to pass. When she showed up in ICU they were horrified at the condition they left her in. I barely got there in time to say goodbye. I'm haunted by this still after 9 months. They stole her jewelry before I could get there to get her belongings. They repeatedly stole her clothes. I had to sit in the ... read more

Patricia D. 

on Yelp

2 years ago

Smelled like old stale feces every time I visited a post op friend there which was every day for two weeks. It saturated my clothes which I would change as soon as I got home. The ventilation was terrible, and the vents were full of dust. A staff did come by and vacuum them after a complaint was made. They didn't change his bandage or check the suture line until the day he was transferred to another facility. Nursing staff seem to want to deal as little as they can with patients in between med passes and putting out t... read more

Delilah T. 

on Yelp

3 years ago

In the even they allow my family to no long walk among the living, there will be hell to pay. 

Elizabeth M. 

on Yelp

3 years ago

Unbelievable. My friend went to NVCC and her roommate had COVID which she got. They left her door open to the hall before she was transferred to COVID wing. They said she had to stay 10 days quarantine but never tested her to see if she was negative. Told people they couldn't visit her but I was absolutely able to. Horrible food. Totally clueless staff. Took off my PPE and was told to put it in a regular garbage can. Doctor didn't order her PT and doesn't come in over the weekend They only COVID test once a week so she ... read more

Louise Q. 

on Yelp

3 years ago

I wouldn't have even given even 1 star but you have to give at least the one. My brother went into physical therapy feeling mentally just fine and came out a vegetable. The staff does as little as possible because it's a lot of work and most of the time I watched as they talked to each other instead of ALWAYS checking on their patients. I wouldn't put a dead person here...they lack in empathy, compassion and concern 

Maria C. 

on Yelp

3 years ago

Do not send your loved ones here! My loved one was neglected multiple times after only being there 6 days. Understaffed and terrible service. She was neglected many times, calling for help and no one came. Sitting in a wet diaper for hours alone, left in her wheelchair alone for hours in excruciating pain! Finally, she called us crying this morning and we got her out of there! Stay away from this dump! We will be reporting. 

Jayne C. 

on Yelp

4 years ago

I have no luck getting through to anyone at the nurses station. I get put on hold until it rings back to receptionist. She can doing nothing, no message, no call backs, nothing. Couldn't even get through to business office. I'm told there is no other way to speak with nurse unless you keep trying. I've been for 3 days. It's very important I speak with someone. My Dad has pneumonia, and he is being taken to exercise. He called me very out of breath for obvious reasons. I need to speak to someone about this. Can't ev... read more

Paul B. 

on Yelp

4 years ago

Found out my right side paralyzed brother has scabs from all the cuts and bruising from him dinging his legs and feet. Couldn't notice them with cold weather clothes on, but now that summer is here, we're very surprised. My family tolerated him getting COVID, but not after realizing the STAFF brought it into the facility, then spread wildly. Uh...who has the training on sanitization? Who is wearing PPE? The staff. He could have died, alone and infected by health personnel who was supposed to be the health care standar... read more

Ashley S. 

on Yelp

6 years ago

I've had 2 family members die here. This was the only place that was available to take my mom for rehab. 4 days in they tried to kill my mom. Thank God I was there to stop them. Nurse has bad attitude and was pissed I insisted they send my mom to the hospital who was turning blue in the finger tips/ nails and pail white in the face. Wanted to give meds with major drug interactions. The doctor never came to assess my mom. She was there for aggressive PT and got 15 mins of PT a day and a bed sore. Horrible!