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Nashville Veterinary Specialists + Animal Emergency
- Emergency Pet Hospital
- Nashville , TN
About this business
Location details
2971 Sidco Drive, Nashville , TN, 37204, United States
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Disappointed in Nashville Veterinary Specialists. In April of this years my local Vet. did a ultrasound on my 11 year old Chihuahua, Beau and found a mass on his liver. On April 8, we took Beau to Nashville Veterinary Specialists and met with the oncologist Dr Mallard. Dr Mallard stated that a test would have to be done on Beau first, to see if he is capable for surgery. Dr Mallard stated the cost of the test and surgery would be between $10, 000 to $12, 000 and before the test could be made, 50 percent would have to be p... read more
Business response:
Mr. Bailey, we are very sorry for your loss. Beau's cancer was rare and aggressive, and we hope in time you and your family can heal.
Our 3-yr-old lab has been at Nash. Vet. Spec. (NVS) for ingesting the last 20 pills of anxiety medicine intended for our 14 yr-old lab. The young lab is fine, and we’re paying $3K today for overnight tests/observation. We asked for a Rx for few pills of the anxiety medicine to last until out regular vet reopens Tues, and they’re refusing to write it w/o doing an exam of the old lab at an additional cost, even as they saw him in May 2023, saw the current prescription bottle, and know why we are out of it. Paying more, when th... read more
Business response:
Thank you for your feedback and for bringing this to our attention. We’re glad to hear your young lab is doing well. Someone from our management team has tried reaching out to you today. Please feel free to give us a call at (615) 386-0107 at your convenience if you’d like to talk more.
Care provided was fine but prices are exorbitant and shocking.
Business response:
At Nashville Veterinary Specialists + Animal Emergency, we value your feedback and would appreciate an opportunity to discuss your experience in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
Definitely wouldn’t recommend this hospital. Extremely overpriced for the work they provided my dog. Charge over 1000$ just to sedate him and give him an awful haircut and sent him home with two antibiotics that were very ineffective and one pain pill. Didn’t even clean his wounds!!!! Wanted 2500$ for him to stay overnight. After 7 HOURS waiting there they came back to tell me my dogs leg was dislocated. When the doctor came in to speak with me FINALLY they told me that they had a mix up of dogs and I was given the wrong inf... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Someone from management has tried reaching out to you today. Please call us back at (615) 386-0107 if you would like to talk about this further.
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First, I will say the Veterinarian was knowledgeable, courteous, and I appreciate the service she provided to our pet. However, the overall clinic took advantage of us and added services that were not agreed to, which significantly added to the price of the service. How did this happen? The nurse explained possible services and I specifically stated what we wanted to do, which was minimal, and to re-address the other options once we tried the initial options. However, the nurse did all the options instead of only doing the ... read more
Business response:
We apologize for the misunderstanding and any inconvenience caused. We take your feedback seriously and someone from management will reach out to you soon.
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I've sat with my feelings on our visit to NVS yesterday for 24 hours because I understand there are staffing shortages everywhere and I also work in the healthcare industry and acknowledge the challenges of providing care for patients and families. However, I feel I need to share what we experienced. We met with the oncologist yesterday to talk about options for my dog's recent lymphoma diagnosis, and the entire visit was a service failure across the board. From the receptionist who barely uttered a greeting, to long waits b... read more
Frequently asked questions about Nashville Veterinary Specialists + Animal Emergency
How is Nashville Veterinary Specialists + Animal Emergency rated?
Nashville Veterinary Specialists + Animal Emergency has a 4.4 star rating with 3,968 reviews.
When is Nashville Veterinary Specialists + Animal Emergency open?
Nashville Veterinary Specialists + Animal Emergency is open now. It is open 24/7.