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2971 Sidco Drive, Nashville , TN, 37204, United States
Get directionsMy partner and I took our cat in yesterday morning after extreme and unusual vomiting. Within a few hours, we learned she was fine, but she was held inside for the rest of the day while we were kept away from her. She was held for an additional 4 hours for minor testing. I repeatedly called the vet asking for clarification on the timeline, with vague answers with time-markers such as "shortly." After we arrived home from an arduous six hour day, I noticed our cat was covered in her own urine. To make matters worse, she poope... read more
Business response:
Anne, Thank you for your feedback. We would like to speak with you to learn more about your situation. A member of our administrative team called and left a message for you today. Please return our call at your convenience and ask to speak to Becky. Our number is 615-386-0107.
If you want to feel like your dog’s life isn’t worth it, then this is the place for you. If you like to get yelled at for questioning their guidelines and why numerous members of their staff were seen without masks on in their facility, then this is the place for you. If you like to be told that you need to “knock off your attitude” or your dog won’t be seen because you saw another pet owner walk into their facility without a face mask on, then this is definitely the place for you. I understand that there is a new “normal” n... read more
Business response:
Katie, Thank you for your time on the phone today with a member of our administrative team. We appreciate your feedback and will look into your concerns further. We wish all the best for you and your family.
We took our dog Bentley in quarentine on March 31, 2020 to this vet because we do not live in Nashville and our dog was making heavy breathing noises and needed to see a vet. After over $1,000 of tests including an eco, and x-rays to check for pneumonia and bronchitis this vet told us that she did not have pneumonia but rather bronchitis. I was also told there was a little fluid around the heart but, and I quote, "not enough fluid to be of any concern". This vet prescribed us an antibiotic to treat bronchitis and sent us h... read more
I feel all they cared about is money. I spent $1300 and when I got her back her condition got worse and I had to put my dog down. I feel every action they took made her condition worse. I personally feel like I'd rather let my pet die than give them money. I also asked them to call me back so I can speak with them about next steps and they didn't call me back.
Business response:
Thank you for your time on the phone yesterday. We are sorry you didn't have a good experience with our hospital. We appreciate your feedback as it helps us know the areas where we need to focus. We wish all the best for you and your family..
I feel all they cared about is money. I spent $1300 and when I got her back her condition got worse and I had to put my dog down. I feel every action they took made her condition worse. I personally feel like I'd rather let my pet die than give them money.
If you want to receive discriminatory, biased, predujiced care for your baby, then this is the place for you. I have a 1 year old boerboel {South African Mastiff} who I got about 3 weeks ago and quickly discovered something was wrong with his leg. I went to my regular vet who diagnosed it as elbow dysplasia and referred me to this vet whom is supposed to be a 'specialist.' Not one person in this office greeted my dog, including the doctor. Okay whatever. When the doc gets in the room with my dog and I, not only did he barely... read more
Business response:
Thank you for speaking with a member of our administrative team today. We are very sorry you didn't have a good experience at our hospital, and are happy you were able to find another veterinarian to do the surgery on your sweet dog. We value your feedback because it helps us determine which areas we need to improve. We will address your concerns with our doctors and staff as we conduct ongoing training. We wish all the best for you and your family.
EXTREMELY rude office staff.
Business response:
Ms Lloyd, We are very sorry you didn't have a good experience with our hospital. We make it a priority to treat everyone who calls or visits with respect, and to offer useful information. We do want to understand this situation more, but do not have your contact information in our system, if you would please call our hospital at 615-386-0107 and ask for our hospital administrator, we would appreciate it!
when you have a animal that you love and need help they don't care except for the money
Business response:
Mr. Campbell, We are very sorry for the loss of your sweet cat. We would like to learn more about your situation, but are not able to find a record with your name on it. Please call us to share your feedback. Our number is 615-386-0107 and ask for the hospital administrator.
One oncology tech had communication difficulties, and the other onc tech was very rude to me. Upon pickup, my bill was $600 over the HIGH end of the estimate. Also, my dog had another animal's name/owner number printed on her hospital collar. VERY disappointing.
Business response:
Ms. Obert- thank you for the feedback about your experience and for speaking with us about it last week. We do our best to have excellent client communication but we can always improve! We hope we got this resolved for you and we hope Hannah gets the treatment she needs.
Nashville Veterinary Specialists + Animal Emergency has a 4.4 star rating with 3,968 reviews.
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