Nashville Veterinary Specialists + Animal Emergency

4.4

Emergency Pet Hospital
Nashville , TN

About this business

Healthcare Emergency Pet Hospital

Location details

2971 Sidco Drive, Nashville , TN, 37204, United States

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4.43,968 reviews

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Kenya Harden

6 years ago

Sooo you’re establishment is in the habit of screwing pet owners out of money and then reporting them to animal care? I can personally attest to the fact that a dog that was previously in your care had money being donated toward her care (MYSELF being one of the donors) all told about $2000 plus dollars and you told the owner it was for surgery. Now you report her but she definitely took the poor baby to a different vet and she was cared for. This place is crap 💩

Business response:

We are very sorry you did not have a good experience with us. We are glad Rosie got the care she needed and is on the mend.

Chad Morris

6 years ago

I took my cat here early on July 4th and had to put him down due to a mass in his chest. That was bad enough but when I was handed my pet carrier it almost fell apart due to half the screws being taken out and not put back. Then I asked for his little stuffed monkey that I brought with him that he dearly loved and after 10 minutes she finally came back out with his blanket but no toy. She said all the toys were locked up (why?) by third shift and she would mail his toy to me. It's been a week now and I have received nothing ... read more

Business response:

Chad, We are very sorry for the loss of your sweet cat. Our pets just don't live long enough, but they remain in our hearts forever. A member of our administrative team called and left a message for you a few days ago. We will continue to look for your stuffed monkey, and will send it to you when we locate it. Normally we discourage pet parents from leaving personal items here because they tend to get lost in the massive amount of laundry we do every day. We're sorry this was not communicated to you when you left the b... read more

Mary Tucker Hood

6 years ago

I took my Min Pin dog in on Tuesday 6/4/19. His vet was closed on Tues. He wasn’t eating, when he drank water he would throw it up. They did x-rays and full blood work. They even charge me for someone to read the x-rays. They said there was No Blockage. Told me to feed him light foods like broth and a antacid. Even though I’m telling them he can’t eat or drink. They gave him fluids and something for nausea. I went home that night and his health got worse. I was at his vets when they opened. I gave them all the pap... read more

Business response:

Mary, We are sorry you had a poor experience at our hospital. We would like to speak with you to learn more about your situation so that we can improve our service. Our Hospital Administrator called and left a message for you. At your convenience, please call us at 615-386-0107 and ask to speak to our Hospital Administrator.

Laurie Anderson

Recommended

7 years ago

Do not know what we would have done Christmas Eve if this clinic was not open. Saved our dogs life from a very bad allergic reaction. Thanks all of you at Nashville Veterinary Animal Emergency for being there :)

Business response:

Laurie, Thank you for trusting us with your sweet dog. We are so glad we were able to help you both. Thank you, as well, for your very nice message. The team that worked Christmas Eve will enjoy reading your words. If you should ever need our help again, we are here 24/7/365. We wish all the best for you and your family (human and furry).

Greg Jana Bryant

7 years ago

Terrible experience! Our local vet referred us here because our Golden Retriever was hemorrhaging in her eye. We were there almost 3 hours and NOTHING, I MEAN NOTHING was done for her. Was charged $388 for routine bloodwork and eye tests. They started off trying to charge $1000 for all kinds of tests which were absolutely unnecessary. We came for her eye, not heartworm tests (which she had at our local vet), not xrays of her body, not thyroid tests (which we had at local vet), WE CAME BECAUSE OF HER EYE! They kept her in the... read more

Business response:

Mrs. Bryant, thank you for speaking briefly with our Hospital Administrator today. We are sorry the timing wasn’t great for you to talk, we will look forward to talking to you soon so we can better understand your concerns.

Annie Aquino

7 years ago

Do NOT take your pets here! Not only do they try to squeeze every single penny you own out of you, but their staff is incredibly rude and flippant. When I brought my pup in for Cushings Disease, I asked the doctor what she would do in a situation like this or what I could do to help my baby feel better and she literally told me, “Well I would never let my dog get Cushings, so that’s on you.” I’m sorry, what? Well, I looked past that and chalked it up to her having a bad day... We brought our cat in for Cytox at a later date,... read more

Business response:

Ms. Aquino- we appreciate you taking the time to talk to our hospital administrator again regarding your concerns. We will definitely use it to help us improve our client experience!

Jenny Smith

Recommended

7 years ago

My dog has heart disease and I’ve been very please with the knowledge and courses of action provided by the doctors at this office.

Business response:

Jenny, Thank you for trusting us for your sweet dog's medical care and for your very nice message. We are so glad we were able to help you both. Our cardiology team is dedicated to helping pets with all types of heart problems. We wish all the best for you and your family (human and furry).

Richard Kowalski

7 years ago

I was very unsatisfied with this place. They tried to get every dollar they could out of me. When I told them I couldn't do what they wanted after it already cost me 800 dollars. They told me they didn't think my dog would live well he is doing fine by the grace of God not them. Would never go there again.