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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have a Navien. Do NOT buy this! It has been out for 2 weeks. They replace 1 part at a time to test if that’s the problem. We are on the 3rd part. They don’t care that my family can’t shower. The unit is less than 2 years old. Horrible customer service. They have to follow protocol and go through 1 part at a time. No hot water for 2 weeks. Help!!!!!
Business response:
Dear Mrs. Greep, we are sorry to hear that you are experiencing issues with your unit. Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.
I bought a 240CR about 10 years ago. While being maintained even though Navien had nothing in there book about it. I have replaced so many parts in this unit I could have built my own. The latest is the thermistor. This part rusted and filled my basement with 3 inches of water. After replacing now the unit won’t hold heat. I’m thinking a defective part. This whole unit is a defect. I have contacted the factory since the beginning and they would never replace the unit! Here we go again . Another 400.00 service call! Guarantee... read more
Business response:
Dear Mr. Wilbrandt, thank you for reaching out to us. We are sorry to hear that you are experiencing issues with your unit. Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.
My unit requires motor and circuit (less than 4 years old still under warranty) I have been advised that no distributor in Ontario has the parts in stock as they are back ordered from Navien and there is no way to expedite. So my family will now be without hot water for at least 10 days. Had I known that parts would be obscure I would not have chosen this brand.
Worst product ever. I have a 6 year old unit and have replaced all parts on it and still having issues with it bad lemon!!!! Mother board twice and multiple other parts sight screen caught fire and melted and thank god I was down stairs and smelled it burning or I would of lost my house!!!! Really wish I could leave a good comment but I can’t...
Business response:
Hi Matthew, we are sorry to hear that you are experiencing issues with your unit. Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.3 star rating with 1,166 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open tomorrow at 8:00 a.m.