This profile has been claimed by the business owner or representative.
Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bought a NPE-240A2 with a NaviCirc. The directions between the two devices conflict on proper piping and installation. Up to this point Navien refused to help. For the lack of help with one small issue you turned a repeat and happy customer into a dis-satisfied one.
Buyer beware! We need annual maintenance on our tankless hot water heater but there is no one in our area that is certified! Wish I had read these reviews before having it installed in my new home. I would have chosen another brand! Shame on me!!!
Garbage systems. Their water tube heat exchanger models leak carbon monoxide right out of the box. To document all these failures, I created a YouTube channel called Navien Leaks that is dedicated to all their failures. https://youtu.be/gMP2ARgccGQ
Garbage system! Stay away! Navien recommends what to fix when they do their diagnosis with my tech working on it, but issues never get resolved! Always error codes out year after year! We've replaced a pressure switch hose, 3-way valve, heat exchanger, water supply sensor, and now a circulator, all in less than 2 years. System is not that old and is maintained.
do NOT have one of these installed in your home! They are junk and Navien will NOT stand behind them. They do everything they can to void any bogus Warranty they claim! I promise YOU---after hours and hours of trying to get help--they hope you go away!! I've never had a worse PRODUCT installed in my home and NEVER had worse customer service after the install. RUN--do NOT purchase these UNITS!!
Absolute horrible service. I've been without heat for over 2 weeks in Northern Minnesota because Navien's brand new boiler doesn't work and they don't care enough to have a technician help their certified installer get it working. It gets to -70 degrees here with windchill and I have my three small children living without heat. Completely ridiculous and unacceptable. Navien needs to make this right. They tell you to download an app but won't even answer the phone to give you the code you need to get into the app. 10/10 DO NO... read more
Business response:
Brittni, we are very sorry to hear that you are experiencing issues with your unit. Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue and get someone on our team to reach out to you? Thank you
I'll agree - this thing is really a piece of crap. Broken after 1 month, tried to blame it on install, parts sent to me twice now. Still no working water heater. The "Navien certified" repair has been on hold for a total of 2.5 hours now - of which I have to pay for. I wish I hadn't trusted my installer to buy the "best one". I should have read the other reviews first. Same issues as others are having error code 003. The only thing left to replace is the circuit board. I'm going to file a BBB report on them - they sho... read more
Business response:
Brian, we are very sorry to hear that you are experiencing issues with your unit. Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue and get someone on our team to reach out to you? Thank you
My unit failed on OCTOBER 13 and again on MOV 28th with a few weeks of installation, NAVIEN HAS THE WORST CUSTOMER SERVICE , they have no technicians who can come and diagnose they ask you to call your own plumber and have him call them and then they PUT YOU ON HOLD FOR OVER AN HOUR and then agent never comes back, I have two kids in this house 5 and below , and in this cold they have NO heat or water
Business response:
Dear Yaruq, we completely understand your frustration. Your unit isn’t working and you need it to work. Please know that the information you received is correct. Unfortunately, the hold times were extremely long after the long holiday weekend. You may want to dial in to the number when you know your plumber is on the way in order to get into the queue and have less wait time for your plumber. But we do have to do troubleshooting over the phone with the plumber in order to figure out what the problem is and provide a resoluti... read more
Complete piece of crap, and terrible internal processes and policies for handling issues. I know of several people who have had a Navien unit installed in their home only to have it fail within 2-3 years, and the company’s standard practice is to decline warranty based on random installation errors they claim to identify over FaceTime calls with local technicians. It’s a total racket so they never have to honor the warranty because they can always find some screw loose, or some drip spot. Ours was installed and almost immed... read more
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.2 star rating with 1,213 reviews.
When is Navien, Inc open?
Navien, Inc is open now. It will close at 5:00 p.m.