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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a new Navien boiler fitted and associated heating control system fityed in the summer. It is rubbish. The control unit cannot communicate with the boiler, despite trying to reset it numerous times. I would not recommend this equipment. Do not waste your money. Buy from elsewhere.
Business response:
We are very sorry to hear that you are experiencing issues with your unit. Would you please email your unit serial number and contact info to social@navien.com so that we may look further into this issue? Thank you.
we had a Navien Combi Unit installed a year ago. on 10/17 we tried to get the heat to work and got an error code that required a service call the contractor sent someone who mumbled that he didn't work on these units. he was put on hold by Navien for 40 minutes. so far two parts have been replaced and still no hot water or heat. At least we had hot water ten days ago, now we have neither. we have left messages at Navien, no response. haven't heard from the contractor in two days the same service tech left after his... read more
Business response:
We apologize for the long hold time. As fall and winter approach, our hold times to reach a Navien tech can sometimes get high. I also want you to know that the plumber you hired is independently owned and operated and Navien does not have service companies we partner with. You are always free to use any licensed professional for the work you need done. If you are not satisfied with the plumber you hired, you are under no obligation to continue with them. We also have an optional tool for homeowners to help them in their sea... read more
Our heat exchanger had a pinhole leak. The unit is only 4 years old so the warranty eventually covered the new part (after trying to work around this issue with another potential fix) but the labor added up to over $850 which was not covered. The tech had to take apart the unit and put it back together to install the new heat exchanger. If they just sent a new unit this would have been much less. I expected a higher quality product from a manufacturer like Navien or at least for them to make it right if the product fails... read more
Business response:
Fred, we are truly sorry about this experience! Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue? Thank you.
3-4 year old unit that we have spent around $600 in labor to replace parts that the Navien Support Tech has recommended. The unit continues to error and will not heat our water. We are going on three weeks without hot water. I sure hope that Navien does the right thing and warranties this unit for a new one. Frustrated customer that loved the unit when it worked!
Business response:
Dear Mr. Maglionico, it appears our Customer Care Manager is already aware of your concerns and is working directly with you via email. Would you please continue to work with her for your concerns as she is the correct person to work with? We appreciate your understanding. Best regards.
I am very upset and frustrated with our Navien tankless furnace /hot water heater. We purchased ours 5 years ago, experienced issues twice that were fortunately under warranty…. And then, like clockwork, just after we passed the five year mark our unit started leaking gas (at dangerous levels) and ultimately corroded so much on the inside that it is 100% unfixable. I phoned Navien and was told that they only speak with plumbers, not customers. My recommendation is: only go with Navien if you’re comfortable replacing your uni... read more
Business response:
Dear Ms. Lebeaux, I’m very sorry to hear about your experience. If your unit is for some reason leaking deadly gas, it needs to be shut down immediately, if not done so already. You are correct that your unit’s 5-year parts warranty has expired. However, the heat exchanger warranty should still be active and that is most likely the location of the issue you described. But we will need a licensed plumber or contractor on sight and ready to troubleshoot with our technical support department over the phone in order to confirm... read more
We’ve been waiting on a part to repair our tankless water heater since Tuesday. We still do not have our part thus no hot water. Now they’ve told us we won’t have the part until Monday! Completely unacceptable! The customer service is horrible. They are not helpful at all!
Customer service is deplorable along with your product
Business response:
Hi Jane, we are truly sorry to hear about this experience! Would you please email us a brief description of the issues along with the unit serial number and your contact info to social@navien.com so that we may look further into this issue and get someone on our team to reach out to you? Thank you!
If you are looking for a company that doesn't stand behind their warranty you have come to right place. Just got off the phone with a "senior tech". Our water heater is supposed to have a 10 year warranty on the Heat Exchange. I was just told they will not cover it because Texas had a freeze 2 months ago. Never mind we have been using the tank since then with no issues and that it is in an insulated attic in a home that never lost power. I asked if that meant every water heater in Texas was now no longer under warran... read more
Business response:
We are truly sorry about this experience! Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue? Thank you.
Only 4 years old and every year something else has to be replaced. So sick and tired of this unit. My family has been without heat in this house for over A MONTH! And this is not the first time.
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.2 star rating with 1,213 reviews.
When is Navien, Inc open?
Navien, Inc is open now. It will close at 5:00 p.m.