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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed in this product and service. NPE-240A purchased and installed July 2020. Already has problems. Navien service had my plumber on hold for 90 minutes for service (today 3/16/2022) before we had to cancel b/c of the on-hold time. The phone staffing is a major issue.
Business response:
Kenneth, we're very sorry about your experience. We are aware of the long hold times and, like most of our industry, and the country in general, we are short-staffed right now. We are working hard to remedy the situation but it is a lengthy process and there are no quick solutions. We want you to know Navien is working to provide long-term solutions to this very concern.
I am writing this review to let the public know why they should not buy a Navien tank-less water heater. After recently having a NPE 240a2 installed, the system started shutting off on me which meant no hot water. I called Navien and they informed that they could not offer any technical support since I was not an authorized repair technician. They pointed me to their website where they offered a list of supported techs who could fix my issue. I called a tech who came onsite and I was informed that I had a bad PCB board i... read more
I had one of their bolers installed in my home last year and the thing is a piece of junk!!! constantly breaking down and leaving me and my family without heat! this unit needed service 1 month after install and several times thereafter! DO NOT BUY THIS PRODUCT
Business response:
Jane, we are truly sorry to hear about your experience! Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue and get someone on our team to reach out to you? Thank you
RecommendedI had one of their boilers installed in my home last year and the thing is a piece of junk!!! constantly breaking down and leaving me and my family without heat! this unit needed service 1 month after install and several times thereafter! DO NOT BUY THIS PRODUCT
I had a unit installed by the largest HVAC Service company in Buffalo, NY. This boiler system has left my family without heat and hot water LITERALLY once each year. Abysmal quality.
Business response:
Robby, we are truly sorry to hear about your experience! Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue and get someone on our team to reach out to you? Thank you
Think twice about buying one of these. I had 2 water tanks for 20 years. Never had a problem. Bought a Navien tankless in 2019. It has to be descaled once a year at a cost of $300. The circulating pump failed in February 2022. Parts are guaranteed for 5-15 years but plumbing company labor isn’t. Labor cost to replace the pump was $345. On top of that we didn’t have hot water for 2 days. Had to take cold showers, first time in my life, in February. Keep your good ol’ tanks and replace them with new tanks not this junk. I wil... read more
Business response:
We are truly sorry to hear about your experience! Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue and get someone on our team to reach out to you? Thank you
Bought a NPE-240A2 with a NaviCirc. The directions between the two devices conflict on proper piping and installation. Up to this point Navien refused to help. For the lack of help with one small issue you turned a repeat and happy customer into a dis-satisfied one.
Buyer beware! We need annual maintenance on our tankless hot water heater but there is no one in our area that is certified! Wish I had read these reviews before having it installed in my new home. I would have chosen another brand! Shame on me!!!
Garbage systems. Their water tube heat exchanger models leak carbon monoxide right out of the box. To document all these failures, I created a YouTube channel called Navien Leaks that is dedicated to all their failures. https://youtu.be/gMP2ARgccGQ
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.3 star rating with 1,187 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open tomorrow at 8:00 a.m.