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Navien, Inc
- Electronics
- Irvine, CA
About this business
About Navien, Inc Navien products are available in the United States and Canada through a selected network of wholesale distributors. Since 2006, Navien, Inc. has become one of the fastest-growing companies in the home comfort sector in North America, providing high-efficiency tankless water heaters, combi-boilers, and boilers. Navien's products possess state-of-the-art technology, high efficiency, and reliable quality. Navien has achieved international recognition for its sophisticated engineering and robust designs. Bac... read more
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am writing this review to let the public know why they should not buy a Navien tank-less water heater. After recently having a NPE 240a2 installed, the system started shutting off on me which meant no hot water. I called Navien and they informed that they could not offer any technical support since I was not an authorized repair technician. They pointed me to their website where they offered a list of supported techs who could fix my issue. I called a tech who came onsite and I was informed that I had a bad PCB board i... read more
I had one of their bolers installed in my home last year and the thing is a piece of junk!!! constantly breaking down and leaving me and my family without heat! this unit needed service 1 month after install and several times thereafter! DO NOT BUY THIS PRODUCT
RecommendedI had one of their boilers installed in my home last year and the thing is a piece of junk!!! constantly breaking down and leaving me and my family without heat! this unit needed service 1 month after install and several times thereafter! DO NOT BUY THIS PRODUCT
I had a unit installed by the largest HVAC Service company in Buffalo, NY. This boiler system has left my family without heat and hot water LITERALLY once each year. Abysmal quality.
Think twice about buying one of these. I had 2 water tanks for 20 years. Never had a problem. Bought a Navien tankless in 2019. It has to be descaled once a year at a cost of $300. The circulating pump failed in February 2022. Parts are guaranteed for 5-15 years but plumbing company labor isn’t. Labor cost to replace the pump was $345. On top of that we didn’t have hot water for 2 days. Had to take cold showers, first time in my life, in February. Keep your good ol’ tanks and replace them with new tanks not this junk. I wil... read more
Bought a NPE-240A2 with a NaviCirc. The directions between the two devices conflict on proper piping and installation. Up to this point Navien refused to help. For the lack of help with one small issue you turned a repeat and happy customer into a dis-satisfied one.
Buyer beware! We need annual maintenance on our tankless hot water heater but there is no one in our area that is certified! Wish I had read these reviews before having it installed in my new home. I would have chosen another brand! Shame on me!!!
Garbage systems. Their water tube heat exchanger models leak carbon monoxide right out of the box. To document all these failures, I created a YouTube channel called Navien Leaks that is dedicated to all their failures. https://youtu.be/gMP2ARgccGQ
Garbage system! Stay away! Navien recommends what to fix when they do their diagnosis with my tech working on it, but issues never get resolved! Always error codes out year after year! We've replaced a pressure switch hose, 3-way valve, heat exchanger, water supply sensor, and now a circulator, all in less than 2 years. System is not that old and is maintained.
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.3 star rating with 1,162 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open at 8:00 a.m.