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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Water heater sucks. Don’t buy one.
Our 4 year old Navien tankless hot water heaters’s heat exchange rotted out. Customer service has been less than helpful and it appears Navien does not stand behind their products. We had a professional plumbing company come out to take pictures as Navien requested to get this issue resolved and we have been getting the run around after 2 hours on hold. I will be contacting my local news station to pick up the story to warn consumers NOT to buyer Navien products.
Business response:
Ms. Winfrey, we’re very sorry to hear about your experience. Can you please provide us with your serial number and we will take a look at the file and see what can be done here?
RecommendedConcerned about staining on the top of my 3 year old model NPE-210A - looks as if the installer fastened the fitting with drywall screws! On hold for over 30 minutes just to give your customer “service” my serial number - just needed you to look at photos but your website has no option to do that! Beware of this product!
Buyer beware!!! Do not buy Navien!!!! Good luck we are on our second unit. It is now three years old the previous unit was just 10 years old. It is 23rd of December I can’t get any local plumbers to come look at this I call Navien and the troubleshooting guy won’t even talk to me without a license contractor on site then refers me to their website to try to find one. I cannot find a contractor within 25 miles. There must be something going on that no one is working on these crap units as we used to have plumbers in town that... read more
Business response:
Sarah, we are very sorry to hear that you have been experiencing issues with your unit. Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue and get someone on our team to reach out to you? Thank you.
This company has the worst product. We have not had this product since January 2017. It has had to have 3 repairs. And we go without hot water for at least 4-7 days each time it screws up. And no one seems to care the unconvinced of this product. No we are without water and we are also being told that we have to replace these parts one of which have already been replaced already (the motherboard). I would never recommend this product. Worst costumer service! They don’t care if you find the replacement parts or not. ... read more
Business response:
Hi Crystal, we are truly sorry about this experience! Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.
I can't join the navien groups? Because I only install 10 a year, and under a plumbing contractor? Discrimination is what I'm seeing. Which sucks to see such pessimistic minds. I'm done using your products. I will no longer recommend navien to anyone who is inquiring.
Business response:
Hi Adarrio, we are sorry about this experience. At Navien everybody is welcome and we equally value all our contractors, no matter the number of units they install. Navien is not affiliated with any groups on social media, blogs, forums, etc. Since Navien does not administer any of these groups, we do not determine the eligibility to join them. The administrators of those individual groups determine their own rules about joining each group. This is the only official Navien Facebook page.
We have experienced several issues with our tankless water heater, and we have only had approx. 4years. To make matters worse the customer service is as bad as the system. Every day we have to unplug and plug back in the system to get hot water. We have tried working with our plumber and Navien on a resolution and Navien refuses to warranty their product. I wouldn’t recommend this product or this company.
Business response:
Hi Danielle, we are truly sorry about this experience! Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.
the units are too complex and break too often. I have a combo unit that in 5 years has needed over 5 repairs and I need to pay two service calls to my installer each time. 1 to diagnose the problem and another service call to fix the problem. I regret having bought a Navien product
Business response:
Adam, we are truly sorry about this experience! Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.
?? Potential buyers.... PLEASE DO YOUR RESEARCH BEFORE PURCHASING FROM THIS COMPANY. Look at the complaints on the BBB and the tasteless responses from this company on the complaints posted. Poor, very poor communication and their customer service skills is some of the worst I have ever experienced. This company does offer a warranty which is a great seller but it DOES NOT stand behind their product and does not honor their warranty that they advertise. Dealing with their customer service department is a joke! ?? Just a lit... read more
Business response:
Hi Amy, we are very sorry for the experience you’ve had with our product. Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.3 star rating with 1,166 reviews.
When is Navien, Inc open?
Navien, Inc is closed now. It will open tomorrow at 8:00 a.m.