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Navien, Inc
- Electronics
- Irvine, CA
About this business
Location details
20 Goodyear, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Navien is voiding the warranties of all their products in Texas due to winter storm URI. Doesn’t matter what your particular circumstances were (unit failed was indoor/outdoor or had electricity or not or you had heat or not) - all Navien tankless heater warranties are voided since Texas as a whole went through “the act of God” that was the winter storm URI. In fact the manager told me that the NPE-240’s warranty was voided as soon as the outdoor temperature was below freezing no matter where the water heater was. Never, ... read more
Business response:
Mr. Choi, we are sorry about the experience you’ve had to go through. We want to explain that a catastrophic weather event such as the one in TX will cause parts in the unit to crack where the water froze and expanded. This isn’t about the unit having a manufacturer defect which is why the warranty doesn’t come into play here. We encourage you to reach out to your homeowner’s insurance or FEMA to see if they are able to assist you at all.
We have a plastic 90 that got a crack in it and has small drip. Tried to buy piece so we could have licensed plumber install the piece and they will not sale it to us. We are know at two weeks without hot water. Even tried their recommended plumbers and still waiting with no estimated time of repair. Had to pay $136 to have their preferred plumber tell us he does not have part.
Business response:
Dear Mr. Casey, I’m very sorry to hear this. Because of the recent storm in TX, our supplies have been heavily diminished. Can you please provide your serial number and email address and we will see about getting you the part if it’s still in stock?
My brother, his pregnant wife, and two young children have been without heat for weeks. Their warrantied boiler is a piece of junk and Navien has been absolutely no help. The heating company and my brother and sister in law have left dozens of messages. My brother’s business is plowing snow and he missed customer’s calls today because he was left on hold for 30 minutes. If this is not totally and completely resolved by tomorrow, we will be contacting the Better Business Bureau. Navien should be put out of business for leavin... read more
Business response:
Hi Nicole, we are very sorry to hear that there are issues occurring with your brother's unit. Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue? Thank you.
Horrible tech service!! Good luck getting through to tech service in under 30 minutes!
Water heater sucks. Don’t buy one.
Our 4 year old Navien tankless hot water heaters’s heat exchange rotted out. Customer service has been less than helpful and it appears Navien does not stand behind their products. We had a professional plumbing company come out to take pictures as Navien requested to get this issue resolved and we have been getting the run around after 2 hours on hold. I will be contacting my local news station to pick up the story to warn consumers NOT to buyer Navien products.
Business response:
Ms. Winfrey, we’re very sorry to hear about your experience. Can you please provide us with your serial number and we will take a look at the file and see what can be done here?
RecommendedConcerned about staining on the top of my 3 year old model NPE-210A - looks as if the installer fastened the fitting with drywall screws! On hold for over 30 minutes just to give your customer “service” my serial number - just needed you to look at photos but your website has no option to do that! Beware of this product!
Buyer beware!!! Do not buy Navien!!!! Good luck we are on our second unit. It is now three years old the previous unit was just 10 years old. It is 23rd of December I can’t get any local plumbers to come look at this I call Navien and the troubleshooting guy won’t even talk to me without a license contractor on site then refers me to their website to try to find one. I cannot find a contractor within 25 miles. There must be something going on that no one is working on these crap units as we used to have plumbers in town that... read more
Business response:
Sarah, we are very sorry to hear that you have been experiencing issues with your unit. Would you please email the unit serial number and contact info to social@navien.com so that we may look further into this issue and get someone on our team to reach out to you? Thank you.
This company has the worst product. We have not had this product since January 2017. It has had to have 3 repairs. And we go without hot water for at least 4-7 days each time it screws up. And no one seems to care the unconvinced of this product. No we are without water and we are also being told that we have to replace these parts one of which have already been replaced already (the motherboard). I would never recommend this product. Worst costumer service! They don’t care if you find the replacement parts or not. ... read more
Business response:
Hi Crystal, we are truly sorry about this experience! Would you please email your unit serial number and contact info to marketing@navien.com so that we may look further into this issue? Thank you.
Frequently asked questions about Navien, Inc
How is Navien, Inc rated?
Navien, Inc has a 4.2 star rating with 1,213 reviews.
When is Navien, Inc open?
Navien, Inc is open now. It will close at 5:00 p.m.