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Nelson Ford
- Car Dealers
- Martinsville, VA
About this business
Location details
201 Commonwealth Blvd W, Martinsville, VA, 24112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The staff was courteous and professional. They repaired my brakes and got my car back to me earlier than I expected. From the service desk to the technician to the shuttle driver, everyone worked as a team to make my experience pleasant. Thank you !!
Great service took our vehicle in for repair got a rental everything was done in a timely fashion. Vehicle looked just like we got it when it came off the lot excellent job
Brake service and full service oil change. Car wash was either not performed or poorly done.
Awesome polite employees they greeted you... Awesome I'll be coming back soon or later in the near future
I was totally satisfied with the service.
Beware when allowing Nelson Ford Martinsville Va service your vehicle. Recently on my 2011 Ford Explore they recommend I have the front struts replaced they priced the work slighter lower then my local dealer Apple ford. The SUV came from Nelson and they had worked on it before. After repairs my white drove it home. I Gave it a wash over this past weekend and noticed they had installed Monroe quick struts from Napa not OEM. I was disappointed they did not use OEM ford parts. If I take vehicle to a ford dealer I expect ford O... read more
Very friendly staff, ease of setting appointment, work completed in a timely manner, and price reasonable for work completed.
As usual receptionist in service department very friendly, work completed in a timely manner, and price for work conducted reasonable.
Business response:
Hi, Wade. Your feedback is highly appreciated. Thank you for the review!
Had a vehicle in for service, vehicle was there for over one month after a few weeks of diagnostics. I specifically said if it couldn't be fixed quickly I'd come get it and make an appointment to bring it back, that way i wasnt without a vehicle for a stretch of time waiting on someone to work on it .When the vehicle was finally "fixed" issue was still there. It's not acceptable in my opinion to have my vehicle for one month and two weeks and then the issue not be fixed after that.
Frequently asked questions about Nelson Ford
How is Nelson Ford rated?
Nelson Ford has a 4.7 star rating with 1,556 reviews.
When is Nelson Ford open?
Nelson Ford is closed now. It will open tomorrow at 8:00 a.m.