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Nelson Subaru
- Car Dealers
- Bassett, VA
About this business
Location details
4730 N Virginia Ave, Bassett, VA, 24055, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent customer service and support
Did a great job was friendly and efficient. Thank you for all you did.
Recalls were checked and taken care of in a timely manner and car was inspected.
Service was great to the car but they didn't clean the car much same bug that was on the bumper was still there. Did not vacuum at all nothing on the tires very half ass not happy with this at all .
Excellent as always
Business response:
Hi, Kevin. We appreciate the kind words and are glad we could provide you with a positive experience!
I arrived at 0830 for a 0900 appointment for oil change and tire rotation. I also requested that my front bracket for my license plate be put on, which didn’t happen and I had to reschedule another appointment to have that done. I was there in the waiting area until 1115. I have never had to wait that long before, and all my services were not complete. I feel they need to be more organized and if they know there will be a long wait time they should inform the customer.
Business response:
We are concerned to hear about the long wait and incomplete service. Please contact us at (877) 338-3197 to discuss your experience.
Was told it would take 3 to 4 day to get part, 12 days later it came in. Went to pick up car and I didn't go more than 40 feet and noticed it was not working right. Now waiting on more parts and paid over $2800.00 with still no vehicle. Also there phone system sucks.More than once I didn't get a response to messages left.
Business response:
We apologize for falling short with delayed parts and phone communication issues. Please contact us at (877) 338-3197 to resolve your vehicle concerns immediately.
Good experience. Courteous employees. Clean and well-stocked waiting room.
JD done a great job the one that helped me but when my car was fixed, nobody called. I had to keep going by and I was very disappointed in the service. I would not plan to use this service All I needed was inspection stick it took me 3 weeks after man aloud it to be hit.
Business response:
We apologize for any inconvenience with communication during your inspection service. Please contact us at (877) 338-3197 to discuss your experience.
Frequently asked questions about Nelson Subaru
How is Nelson Subaru rated?
Nelson Subaru has a 4.7 star rating with 970 reviews.
When is Nelson Subaru open?
Nelson Subaru is closed now. It will open tomorrow at 8:00 a.m.