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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Wonderful help even when I made a mistake still went the extra mile to help me
Business response:
Thank you for your wonderful feedback! It means a great deal to us to know that our team was able to go the extra mile for you, especially when things did not go as planned. That kind of dedication is exactly what we strive for, and we are glad it made a difference in your experience. We look forward to being here for you whenever you need us again.
Had my first 10k appt for oil change. LouAnn was great!! She kept me updated and service was pretty quick too.
Business response:
Thank you for your wonderful feedback! It is great to hear that your first service visit went so smoothly and that you felt kept in the loop throughout the process. We are proud to have team members who make the experience both efficient and communicative. We look forward to seeing you at your next service appointment!
It was wonderful. I felt taken care of and seen. All issues resolved. I plan to continue taking my vehicle to North Park Toyota.
Business response:
We are thrilled to hear that your experience left you feeling cared for and supported. Knowing that your concerns were fully addressed and that you felt truly seen means a great deal to us. We look forward to continuing to serve you and your vehicle for many miles to come.
I was told the service would take less than an hour, but I ended up waiting for almost three hours. During that time, Edward spent most of the time talking with his coworker instead of providing updates or assisting me. Fortunately, another employee stepped in and helped me. Overall, the experience was disappointing due to the long wait and lack of communication.
Business response:
Thank you for bringing this to our attention. We understand your frustration. We're glad another team member was able to step in and assist you, though we regret that your overall experience did not meet the standard of service we strive to uphold. Your feedback is taken seriously and will be used to help us improve. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Excelente Perfect ? ? Attention and answer my questions questions he always asks me if I'm okay bring me a water he always with a great attitude and he help me with very nice I absolutely recommend it
Business response:
We are excited to hear that your experience was such a positive one! It is truly wonderful to know that you felt so well taken care of, from having your questions answered thoroughly to those thoughtful gestures that made your visit more comfortable. That kind of attentive, genuine care is exactly what we strive to provide every customer who walks through our doors. Thank you so much for your kind words and for taking the time to share your experience. We look forward to welcoming you back whenever you need us!
Great service on an incredibly busy day. Sean knew i was pressed for time and made sure I got out as quick as possible! Great attitude and really text book. He should be a trainer on the right way to handle customers
Business response:
Thank you for sharing this wonderful feedback with us! It is genuinely great to hear that Sean went above and beyond to respect your time and deliver such a positive experience, especially on a busy day. Your suggestion about him being a trainer speaks volumes, and we could not agree more that his approach reflects exactly the kind of service every customer deserves. We will be sure to pass along your kind words to him and the rest of our team.
The service was great other than long wait time Jorge did a great job providing information. Service took a long time to be completed
Business response:
We are delighted to hear that Jorge provided you with helpful and informative service during your visit. It is always meaningful to know when a team member makes a positive impression, and we will be sure to pass along your kind words. We do understand that a lengthy wait can be frustrating, and we genuinely appreciate your patience throughout the process. Your feedback helps us continue looking for ways to make the experience as smooth and efficient as possible for every guest.
Thomas was very attentive and helped resolve our concerns in a timely manner. My phone number was incorrect on file but he was able to resolve that quickly to not delay the process.
Business response:
We are absolutely thrilled to hear about your recent experience with us! It means a great deal to know that Thomas provided attentive service and worked efficiently to address your concerns, including resolving the incorrect contact information without causing any delays. We will be sure to pass along your kind words to him. Thank you for taking the time to share your feedback, and we look forward to welcoming you back.
Great service was able to get what I needed , will Recommend to more people great job
Business response:
We greatly appreciate your kind words and are so glad we were able to help you get exactly what you needed. It means a lot to know that your experience was a positive one, and we truly value customers like you who take the time to share their feedback. We look forward to welcoming you and anyone you send our way with the same level of service.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,608 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.