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Numotion
- Professional Medical Supplier
- Apex, NC
About this business
Location details
1001 American Way, Apex, NC, 27502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service ever! Expect no calls for anything! They do NOT care about their customers. They have no problem sending a bill, but DO have problems talking to their customers. *************** only helps with ********** items...he told me himself, when he delivered a multi thousand dollar power chair to my mom. Not happy with them at all.
Business response:
Thanks for reaching out to us. Please contact our ***************************** at ************** and we will be happy to connect you with the closest Numoton location in your area to better assist with any of your questions or concerns.
Numotion is *****. The service is not good and they filed incorrect expense claim.
Business response:
Thank you for bringing this to our attention. We would like to learn more about your situation in order to gain a better understanding of your concerns. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to assist with any of your questions/concerns. Thank you again!
This is the email I had to send to this company and called the next day to find out they hadn't even shipped the catheters out!To Whom it may concern, Unfortunately I ran out of my catheters supply due to the poor customer service from ********************** this week, I called on Thursday (Jan 11) to confirm I was running out and could you guys send the next shipment out one or two days early.The representative stated that might be possible based on the insurance qualifications which is understandable. My order normally goe... read more
Business response:
Good afternoon ********, thank you for bringing this to our attention. Please contact our ***************************** at ************ and we will be happy to connect you with our Numotion's Customer Experience team regarding your concerns in this matter. Thank you!
STAY AWAY!! NuMotion has an F rating with the BBB. I could not find a single good review regarding this company. The high pressure, over-priced, and predatory tactics are unethical especially given the vulnerable population that they are supposedly helping. They are a middle-man and up-charge what you can purchase elsewhere for less money. My loved one had not even been in the nursing facility for 6 weeks before he was told that his only option for an electric wheelchair was to use NuMotion. As a long time nurse, and Directo... read more
My experience and personal opinion about the management and customer service of ******************************************* since I had my right leg Amputated, making me a bilateral amputee, on November 17, 2021. I finished Rehab at the ***************** on December 5, 2021. They had set up an appointment for me to meet with a Numotion salesman at Rehab. The salesman was very helpful.My new wheelchair was delivered on February 21, 2022. In October of 2022, my wheelchair needed a repair. It took a month to get the part in and... read more
Business response:
Good afternoon. We apologize for any frustration you may have experiencedwith one of our locations.Please do contact our ***************************** at ************ and we would be more than happy to have a member of our management team connect to you in order to discuss your concerns. Thank you.
A technician was rude, unprofessional and insulted me during service on my powerchair. Instead of addressing the issue with the employee they refuse to fix my broken powerchair. I am a homeless paraplegic. My chair is my only access to being human and Any mobility.
Business response:
Please contact our ***************************** at ************** and we will be happy to connect you with the closest Numoton location in your area to better assist with any of your questions.
************** 9/5/23 I have done business with NuMotion for many years and have had the best experience until this year! I received a new chair around June or July and it is falling apart to the point that I am afraid to use it. I have started to use my old chair less than one month after I received my new one. I have called twice and when I went to see the Doctor on August 11, 2023 who requested the chair she wrote an important memo to them and I have received no phone calls to date. I think I understand why their service ... read more
Business response:
*****, thank you for bringing this to our attention. We apologize for any frustration you may be experiencing and would like to connect you with a member of our management team in order to better understand your concerns and further discuss the situation.Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership. Thank you!
Ive been using ************* for several years. I havent had any problems until my new chair. Trying to get an appointment with permobil for anything in ******** **** is out six weeks in home if I can find a ride to get me there its several weeks on a couple weeks only. The problem with permobil repair is I live in my chair and I cant do without it but I have no means of getting it fixed quickly anytime Ive called. They dont even have a service contract available for someone to come out to fix my chair. I highly recommend no... read more
I would give zero stars if I could and the website allowed me to. I would warn people that NuMotion is a no good business, no good company, that anyone could work with for wheelchairs of any kind. If anyone wants to be careful, I would advise that they are worthless and not worth using as a vendor. My point of view is if they are so incompetent that they can't finish any repair jobs, why do we have to rely on them? I have had a power wheelchair brand new from them, after one year it broke and they never fixed it. When they d... read more
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 4.2 star rating with 445 reviews.
When is Numotion open?
Numotion is closed now. It will open tomorrow at 8:30 a.m.