Numotion

Jennifer C 

on BBB

a year ago

STAY AWAY!! NuMotion has an F rating with the BBB. I could not find a single good review regarding this company. The high pressure, over-priced, and predatory tactics are unethical especially given the vulnerable population that they are supposedly helping. They are a middle-man and up-charge what you can purchase elsewhere for less money. My loved one had not even been in the nursing facility for 6 weeks before he was told that his only option for an electric wheelchair was to use NuMotion. As a long time nurse, and Directo... read more

Neil G 

on BBB

a year ago

My experience and personal opinion about the management and customer service of ******************************************* since I had my right leg Amputated, making me a bilateral amputee, on November 17, 2021. I finished Rehab at the ***************** on December 5, 2021. They had set up an appointment for me to meet with a Numotion salesman at Rehab. The salesman was very helpful.My new wheelchair was delivered on February 21, 2022. In October of 2022, my wheelchair needed a repair. It took a month to get the part in and... read more

jon h 

on BBB

a year ago

A technician was rude, unprofessional and insulted me during service on my powerchair. Instead of addressing the issue with the employee they refuse to fix my broken powerchair. I am a homeless paraplegic. My chair is my only access to being human and Any mobility. 

Leann y 

on BBB

2 years ago

************** 9/5/23 I have done business with NuMotion for many years and have had the best experience until this year! I received a new chair around June or July and it is falling apart to the point that I am afraid to use it. I have started to use my old chair less than one month after I received my new one. I have called twice and when I went to see the Doctor on August 11, 2023 who requested the chair she wrote an important memo to them and I have received no phone calls to date. I think I understand why their service ... read more

James S 

on BBB

2 years ago

Ive been using ************* for several years. I havent had any problems until my new chair. Trying to get an appointment with permobil for anything in ******** **** is out six weeks in home if I can find a ride to get me there its several weeks on a couple weeks only. The problem with permobil repair is I live in my chair and I cant do without it but I have no means of getting it fixed quickly anytime Ive called. They dont even have a service contract available for someone to come out to fix my chair. I highly recommend no... read more

Michael A 

on BBB

2 years ago

I would give zero stars if I could and the website allowed me to. I would warn people that NuMotion is a no good business, no good company, that anyone could work with for wheelchairs of any kind. If anyone wants to be careful, I would advise that they are worthless and not worth using as a vendor. My point of view is if they are so incompetent that they can't finish any repair jobs, why do we have to rely on them? I have had a power wheelchair brand new from them, after one year it broke and they never fixed it. When they d... read more

Debbie R 

on BBB

2 years ago

This is the absolute worst company that I have ever dealt with and I would give NO stars if that were an option. My mom needed her armrest repaired on a NEW wheelchair because a s**** fell out. The so called repairmen came, took it apart, took pictures, and said that they would be back in 2 weeks! Seriously, to replace a screw? Anyway, this was in JANUARY 2023, and we are STILL waiting. She has been using a borrowed chair with her new chair sitting in her garage. She did have an appointment to fix the chair earlier, but it w... read more

Janie E 

on BBB

2 years ago

I was promised (orally and in writing) that service would be provided at my residence. They refused to honor their promise. I wish I had chosen another provider. 

Nancy M 

on BBB

2 years ago

In my 30 years as a RN , I have never experienced such poor service. I work with medically fragile pediatric patients in the home. This company does not return phone calls or followup on parts requests and services needed on wheelchairs. They sell the wheelchairs but do not even return calls when the kids outgrow the seating or need new headrests or adjustments. It is the worst customer service I have ever experienced. The kids are not receiving the **************** that they need.