Numotion

Debbie R 

on BBB

2 years ago

This is the absolute worst company that I have ever dealt with and I would give NO stars if that were an option. My mom needed her armrest repaired on a NEW wheelchair because a s**** fell out. The so called repairmen came, took it apart, took pictures, and said that they would be back in 2 weeks! Seriously, to replace a screw? Anyway, this was in JANUARY 2023, and we are STILL waiting. She has been using a borrowed chair with her new chair sitting in her garage. She did have an appointment to fix the chair earlier, but it w... read more

Janie E 

on BBB

2 years ago

I was promised (orally and in writing) that service would be provided at my residence. They refused to honor their promise. I wish I had chosen another provider. 

Nancy M 

on BBB

2 years ago

In my 30 years as a RN , I have never experienced such poor service. I work with medically fragile pediatric patients in the home. This company does not return phone calls or followup on parts requests and services needed on wheelchairs. They sell the wheelchairs but do not even return calls when the kids outgrow the seating or need new headrests or adjustments. It is the worst customer service I have ever experienced. The kids are not receiving the **************** that they need. 

Rachelle W 

on BBB

2 years ago

After being sold a TERRIBLE (and dangerously flawed) power wheelchair by Numotion (**********) in 2014 I made the mistake of again working with Numotion (in WA) to replace it. I explained my situation to three different people and was told what processes I had to go through, paid the virtual ** visit fee, only THEN to be told that the rules were that I would have to RENT the new chair for x number of months before converting to a full ownership purchase (on top of waiting at least three+ months before receiving possession of... read more

Charles M 

on BBB

2 years ago

I will never do business with NuMotion ever again!It took 7 months to have the incorrect wheelchair delivered. NuMotion insisted what was delivered was approved by the therapist and the physician and the only way to get what was originally requested was to start the process over. I sent a message to the *** who had the ***Customer Relations contact me, which subsequently led them to not only not correcting the issue but also releasing me as a customer. From what the ***Customer Relations stated they will no longer support an... read more

Shawn R 

on BBB

2 years ago

I am a crippled person with no right leg I have an electric wheelchair prescribed by my dr to get around I have had numerous issues with the equipment provided by this company including the fact that I have to stand behind chair and physically push it up handicapped van while equipment has both a full charge and is set on the most powerful setting doing both of which are not easy for anyone let alone someone missing a limb I've been told by every driver that this is only an issue with my chair no one else has this issue I've... read more

Alex N 

on BBB

2 years ago

Total disregard for any sense of decency. Personally witnessed a newly quadriplegic go through the power chair process with this company to only wait for months with empty hopes to finally realize after several month of waiting to get to his family they dropped the ball and sent endless paperwork until we had to give up the paperwork battle and move on. Do not do business with this company! 

Susan B. 

on BBB

2 years ago

My sister lives in a Nursing Facility as she is paralyzed and counts on her motorized wheelchair. I called NuMotion 2/20/22 and they went to check her wheelchair, it wasn't working. The Tech said it needed a battery and Joy ****** I keep calling and no one returns my calls. Finally got someone who said they faxed an order to ******************** office, I again explained they need to fax it to **************** at the facility she lives in. They said they would send the request to fax to Medical Records, and this takes 2 to 3... read more

BJ M 

on BBB

2 years ago

This company deserves no stars at all, maybe a half of a star. Nu Motion should be called NO MOTION! This is the sorriest company I've ever had to deal with, SC or whereever they originate. For one as bad as it is, the strain must be coming from the top! Other than that there would be some straighten up through the whole company. They are very discouraging at responding back to the customer and getting the correct information to the correct areas. It's even worst having a repair done. My case I have been working with them fo... read more