This profile has been claimed by the business owner or representative.
Numotion
- Professional Medical Supplier
- Apex, NC
About this business
Location details
1001 American Way, Apex, NC, 27502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It has been four months and still do not have a motorized wheelchair repaired. Had to wait two months for some one to evaluate the wheelchair, then wait a month for the part to come in. Now a technician can't complete the repair for another five weeks. My family member has been immobile for 5 months, unable to get to the dining room for meals. The representative states they have been trying to hire more technicians....clearly nobody wants to work for them if they can't hire more people in five months. Any positive review is ... read more
It took 4 months for me to get part's and repairs I needed. That is unacceptable
Business response:
Hello we'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you!
Absolute horrific customer service! Please do yourself and your family and go anywhere else. Thieves. Incompetent. Unaccountable. Disconnected. *****.
Business response:
Hello we'd be more than happy to look into your situation and see what we can do to assist. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you!
Very disappointed by Numotion ******** or ********. Unreasonable delays and poor communication. I am getting billed for my daughter's wheelchair and yet nearly 6 months after she was measured, she still does not have it. Children outgrow wheelchairs and by the time she receives it, it's not going to fit her. Not to mention, she does not have a wheelchair that fits her now. Numotion is making their money so they really don't seem to care.
Wow look at all these people and not one left a review higher than 1 star. I cant say that I'm surprised. Numotion knows good and well that people in wheelchairs are helpless w/o their chairs and they exploit this fact. Firstly you cant reach anyone directly and you have to go thru several annoying channels just to reach someone who lies to you. Their lack of concern is painfully evident. They've no respect for the disabled and consistently place them in difficult predicaments all while spouting lies about appointments etc. ... read more
Wow look at all these people and not one left a review higher than 1 star. I cant say that I'm surprised. Numotion knows good and well that people in wheelchairs are helpless w/o their chairs and they exploit this fact. Firstly you cant reach anyone directly and you have to go thru several annoying channels just to reach someone who lies to you. Their lack of concern is painfully evident. They've no respect for the disabled and consistently place them in difficult predicaments all while spouting lies about appointments etc. ... read more
Numotion lied about their repair services. My husband is a double amputee and his life depends on his wheelchair for everyday life and not to mention getting to dialysis, We we purchased the chair we were told that if any thing went wrong they would be out immediately to fix, his wheelchair stopped working, we called and spoke to several people trying to get it fixed. They first told us that we has an appt for a tech to come out on 7/30/25, then they transferred us to a tech who then told us that appt had been canceled and h... read more
If i could leave a half a star i would. Extremely poor service! I have no mobility outside my Jazzy chair. The battery will not charge and ive been waiting for at least 5 weeks to get a repair person to come fix it. I called again today & begged them to send someone out before my appt. which is still 3 weeks away. They informed me that they just cant service it anytime before. Guess it doesnt matter to them if youre handicapped and have no mobility. I asked to have a supervisor/manager call me back and NO RESPONSE. I am very... read more
Very poor service after receiving my powered wheelchair. In my actual experience.I'm 65 and a c67 quadraplegic for 35 years now. Around April or may 2023 i develop problems with my 2 year old powerwheelchair. The controller needed replacing.It took 6 months for that.During that time my battery had died. They order batteries.it took 2 months. But once it got to there store, they don't have a tech available for the last 2 weeks to come install them.Bottom line they don't provide temporarily wheelchairs.So for 7 1/2 months i wa... read more
Business response:
Dear Better Business Bureau: We refer to the above and your recent review from *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. If you have any questions or concerns regarding this letter, please contact Numo... read more
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 4.2 star rating with 506 reviews.
When is Numotion open?
Numotion is open now. It will close at 5:00 p.m.