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Nutrafol
- Dermatologists
- New York, NY
About this business
The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
Location details
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Product Issues I placed my original order from Nutrafol on 8/24/22 for the Women's Balance Product. I used the product for the 3 months (each jar has 120 capsules in it) ...after 3 months I decided to cancel any future orders. They sent me another bottle so I contacted them electronically only as they do not have a live person to speak to...I told them of my cancellation and got instructions on how to return the unopened package. I followed their instructions...it cost me $10.00 to return the item as they didn't provide a wa... read more
Service or Repair Issues I have called, emailed, and tried to use the chat function for Nutrafol. NO LUCK! I have tried to cancel my subscription since October, and I keep getting the product and keep being charged each month. I have filed a complaint with my bank as well. When I call Nutrafol, they state they are experiencing high volumes of calls and emails. No matter what option you choose when calling, each and every time, it states that "there are no representatives to take your call". I even tried to schedule a call ba... read more
Delivery Issues Nutrafol charged me for a product and the shipment never arrived. Their website will not connect me to live chat, they will not answer the phone, they will not call me back. I cannot resolve the problem if they will not contact me or provide a way to contact them.
Delivery Issues I purchased Nutrafol November 1, 2022. I sent an email on 11/7/22 since I had not received any notification on when the delivery would be expected. On 11/7/22, the order did arrive but Nutrafol did not respond to my question until December 7, 2022. They sent a 25% discount. So, their solution to the delay was to encourage me to buy more products. I had already purchased a 6 month supply so I asked how long the discount was for and it was only until December 16, 2022. In addition, Nutrafol markets the suppleme... read more
Customer Service Issues I order the Nutrafol product beginning in April of 2022. The product was to be sent every 30 days with the agreement I could cancel my participation at anytime. I have tried repeatedly to contact the company to change the frequency of the product I am receiving, however my account is no longer found on their site I have emailed and tried to contact the company via phone, since September of 2022 to no avail. No return call, no return email. I have also tried repeatedly to request a reset link through t... read more
Delivery Issues I placed an order for Nutrafol product on Nov 11th . I received a notification that it was delivered on Nov 20th. I did not receive the product. I tried calling the company several times but there are no support agents available. I tried the online chat option and filed the customer service request 3 time on Nov 21st, Nov 28th and Dec 20th and have never heard back from them. The automated emailed response states that they are experiencing a large influx of support calls and emails and that I should have pati... read more
Service or Repair Issues I recently purchased a product on Nutrafol on December 10, 2022. The value of the product was $79. My order number is *********. It says it was delivered but I never received a package. I tried numerous time to contact Nutrafol via emails, live chat and phone calls but I cant seem to reach an agent. I need them to resolve this issue asap. I have been sending them many emails and its been days and I have not gotten a response
Delivery Issues On 11 December 2022, I placed an order for Nutrafol Women's Balance. Total cost was $94.16. Delivery of the product was scheduled on 16 December 2022, but did not receive the product. Attempted to track but can't seem to identify the tracking number.
Service or Repair Issues June 2022 - October 2022. I have called, emailed and texted Nutrafol several times for a simple response. I wanted to get itemized receipts for using the product. I have the receipts that are on my account but they are not itemized receipts that I can submit for ***************. There are only canned voice mails and no contact with a person or any way of talking to anyone. I have also followed the instructions for contacting everyone that they give a number to and get the exact responses. I did recei... read more
Frequently asked questions about Nutrafol
How is Nutrafol rated?
Nutrafol has a 3.2 star rating with 384 reviews.
When is Nutrafol open?
Nutrafol is closed now. It will open on Monday at 9:00 a.m.