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Nutrafol
- Dermatologists
- New York, NY
About this business
The #1 dermatologist-recommended hair growth supplement brand. Science-backed to support hair wellness from within. Nutrafol pioneered the hair wellness category with its integrative approach to hair health, using natural ingredients to target root causes of thinning hair - like stress, hormones, lifestyle and nutrition. Our team of doctors and researchers continue to seek out scientific advancements at the forefront of genetics, biotechnology and anti-aging to remain on the cutting edge of hair health innovation. We’re here... read more
Location details
236 5th Avenue, 7th Floor, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Delivery Issues I am on auto-ship with Nutrafol. I was charged December 31st for my monthly shipment. A tracking number was created on that day. However, the post office has not received the item. Nutrafol phone support gives a message to email them. I emailed on multiple occassions and have not yet received a response and in addition, the item is still in the same status with the post office.
Product Issues I signed up for Nutrafol in December 2022. I received my first shipment, although late, and have not received a shipment since. I was e-mailed on 1/14/23 that my shipment was on it's way (after charging my card) and it is now 1/19 and it still has not arrived. I was also charged for my third shipment and I obviously have not received that either. I have opened two tickets with the company and tried calling multiple times. Each time I call, I am disconnected as there are "no agents available" - no option to sta... read more
Customer Service Issues Worst customer service. Or no customer service I should say. I want my refund for this u opened product still in its original box they shipped it in. Try viviscal it works better. It's drug free and you can get it at any pharmacy. I'm a hairstylist and I will tell all my clients how horrible nutrefol is. Bad customer service period. I'm calling my bank next.
Service or Repair Issues I had a subscription with this company then requested a cancellation. Somehow, they continued to charge my card, even though I cancelled this subscription because I was in the middle of purchasing a home and needed to cut down on expenses. I have gone online and cancelled 3 different times and somehow the subscription seems to reactivate itself. I did not update my card information or my address, as I thought the subscription was cancelled. Yet somehow, they were able to charge my card without the ne... read more
Product Issues I ordered from Nutrafol on December 27, 2022 and still have not received my product. I sent them an email asking for information on my order the first week of January and they still havent answered. Also there is no option to speak with a live agent with this company. I would just like a refund and I probably will not purchase anything from this company again.
Product Issues I ordered a serum and vitamins on December 7th,2022, it's been 6 weeks, the shipment has made no movements at all. I emailed support on Jan 1st and 4th, I called Nutrafol but am not able to get in contact with a human, I've used their chat on their site and am not able to connect to a human. $264.99 CAD was charged to my credit card on December 7th, I don't even want to wait for the shipment because it hasn't even left, I just want a refund.
Sales and Advertising Issues On December 20, 2022 I was charged $132 for an order that has not been shipped or received. I have emailed them twice in the last 2 weeks and have had no response.
Service or Repair Issues Dear BBB I was recently notified by Nutrafol about another unauthorized purchase on my card. Several months ago I requested to close my account because I could not reach any one there to change my order that I messed up on during the process. So I was was charged for two products for which I only wanted one. Due to the inability to speak to one of their representatives to correct the problem, I was charged for and sent products I didn't want. The Nutrafol website does not allow you remove products fr... read more
Product Issues I subscribed to a monthly vitamin delivery. I did not receive my delivery on November 10, 2022. I made multiple attempts to contact them through chat, where I was told to open a ticket. I have opened two tickets, which have not been addressed. Originally, I just wanted them to re-deliver my package. After a month of non-responsive behavior, I asked for a refund, as this was a time-sensitive delivery. They refuse to acknowledge my ticket or refund my money.
Frequently asked questions about Nutrafol
How is Nutrafol rated?
Nutrafol has a 3.2 star rating with 384 reviews.
When is Nutrafol open?
Nutrafol is closed now. It will open on Monday at 9:00 a.m.