Oak Grove Racing, Gaming & Hotel

Business response:

We’re beyond thrilled that you had such a fantastic experience with us. Knowing that we met — and hopefully exceeded — your expectations truly means the world to our entire team. We can’t wait to welcome you back for another outstanding stay! 

Business response:

Dear Joseph, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate you choosing our hotel while attending your event at the casino. We are also sorry to hear about the loud HVAC unit and the discomfort you experienced with the mattress. A noisy system can certainly disrupt a restful stay, and this is not the experience we want for our guests. Our maintenance team will be inspecting the unit to address the issue. Additionally, we understand that mattress comfort is very i... read more

Business response:

Dear Sandra, Thank you for taking the time to share your feedback regarding your recent stay with us. We’re so pleased to hear that you enjoyed our casino, cleanliness, location, and especially the friendliness and helpfulness of our team. Your kind words mean a great deal to us. We do appreciate your comments about the bed comfort and pillows. We understand how important a restful night’s sleep is, and we’re sorry to hear that the mattress felt too firm and that there were not enough pillows for your preference. Please know... read more

Business response:

Dear Sandra, Thank you so much for sharing your feedback regarding your recent stay with us. We’re delighted to hear that you found your visit nice, clean, and comfortable, and that our staff, facilities, and location all met your expectations. Your kind comments truly mean a lot to our team. We also appreciate your note about the pillows. For your next stay, please don’t hesitate to contact the front desk at any time — we’re always happy to provide extra pillows to ensure you’re completely comfortable. Thank you again for c... read more

Business response:

Thank you so much for your 10/10 review! We’re thrilled to hear that you loved the suite and had a great stay overall. We do apologize again for not being able to accommodate the smoking suite due to the unexpected furnace issue, and we truly appreciate your understanding. Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back again soon for an even better experience.