Oak Grove Racing, Gaming & Hotel

4.1

Hotels
Oak Grove, KY

About this business

Hospitality Hotels

Location details

777 Winners Way, Oak Grove, KY, 42262, United States

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4.14,597 reviews

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Libs

2 months ago

Clean well kept and comfortable, secure. Would have been nicer if I had won in casino!!

Business response:

Thank you for your wonderful 9/10 review! We’re delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated and helps motivate our team to keep delivering excellent service. We hope to welcome you back again soon!

2 months ago

Very Good Clean safe facility

Business response:

Thank you for your 8/10 review! We’re happy to know you found our facilities clean and safe. We appreciate you choosing to stay with us and hope to welcome you back again soon.

Kanisha

2 months ago

Exceptional

Michael

2 months ago

Wonderful

Coleman

3 months ago

Good im getting charged a 100 dollars deposit fee when nothing was wrong with my room when I left.

Business response:

Hello. Please allow 7-10 business days for the $100 authorization to fall off of your account. This is not a charge nor a deposit. Only an authorization.

David

3 months ago

Exceptional

Coleman

3 months ago

Exceptional

Kellen

3 months ago

Convenient for the purpose The lobby and non-smoking area smells like smoke still; I guess that part of the experience though. The shower was great. Made getting the smoke smell off easier!

Business response:

Thank you for sharing your feedback. We’re glad to hear you enjoyed the shower and that it helped make your stay more comfortable. We understand your concerns regarding the smoke odor in the lobby and non-smoking areas, and we appreciate you bringing this to our attention. While we do our best to manage this as part of a shared casino environment, your comments are valuable and will be shared with our team as we continue working to improve the guest experience. We hope to have the opportunity to welcome you back again.