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Oak Grove Racing, Gaming & Hotel
- Hotels
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
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Very Good
Exceptional
Exceptional Friendly staff, comfortable bed nice size room.
Business response:
Thank you for the 10/10 rating. Please come again soon!
Overall fantastic stay , cleanest hotel room we have ever stayed in . Bed super uncomfortable felt all the springs . Eve Stale smell of smoke , ashes and cigarette butts in carpet Super close parking
Business response:
Thank you so much for your 10 rating and for sharing your feedback with us! We’re absolutely delighted to hear that you had a fantastic stay and that it was the cleanest hotel room you’ve ever stayed in. Our housekeeping team takes great pride in maintaining spotless rooms, so your kind words truly mean a lot. We’re very sorry to hear that the bed was uncomfortable and that you could feel the springs. That’s certainly not the level of comfort we aim to provide, and we appreciate you bringing it to our attention. Your feedbac... read more
Exceptional I Couldnt get comfortable on the Pillows but just might have been a me thing The staff is o so friendly
Business response:
Thank you so much for your kind words about our team! We’re thrilled to hear that you found the staff so friendly — we’ll be sure to share your compliments with them. We’re sorry to hear that the pillows weren’t as comfortable as you’d hoped. Comfort can definitely be a personal preference, and we understand that everyone sleeps a little differently. Please know that we’re always happy to provide alternative pillow options upon request to help make your stay as comfortable as possible.
Exceptional
Good Nothing Bed was very comfortable
Business response:
Wow — a 10/10! Thank you so much for your incredible rating and kind support. We’re absolutely delighted to know you had such a wonderful experience with us. Our team works hard to create memorable stays, and it truly means the world to hear that we delivered just that. We can’t wait to welcome you back for another exceptional visit. Until next time!
Great!! No free Alcohol. Everything was great.
Business response:
We’re beyond thrilled that you had such a fantastic experience with us. Knowing that we met — and hopefully exceeded — your expectations truly means the world to our entire team. We can’t wait to welcome you back for another outstanding stay!
Pleasant HVAC sounded like an airplane taking off every time it went on. The bed was hard as a rock and overall the room needed updating Was convenient because of a event at the casino
Business response:
Dear Joseph, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate you choosing our hotel while attending your event at the casino. We are also sorry to hear about the loud HVAC unit and the discomfort you experienced with the mattress. A noisy system can certainly disrupt a restful stay, and this is not the experience we want for our guests. Our maintenance team will be inspecting the unit to address the issue. Additionally, we understand that mattress comfort is very i... read more
Frequently asked questions about Oak Grove Racing, Gaming & Hotel
How is Oak Grove Racing, Gaming & Hotel rated?
Oak Grove Racing, Gaming & Hotel has a 4.1 star rating with 4,726 reviews.
When is Oak Grove Racing, Gaming & Hotel open?
Oak Grove Racing, Gaming & Hotel is open now. It is open 24/7.