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Park Butterfield Apartments
- Real Estate
- Mundelein, IL
About this business
Location details
2200 S Butterfield Road, Mundelein, IL, 60060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Verified Renter The apartment community is perfectly located and the environment is beautiful. I just recently moved in and I was not pleased to note the number of maintenance issues in my apartment.
Business response:
Thank you for providing your feedback. We set a high standard for ourselves and put a high priority on our residents' needs. We apologize for any inconvenience any maintenance issue has caused you and we work to ensure all maintenance requests are corrected as quickly as possible. To resolve any outstanding or new maintenance requests, please get in touch with us at 844-234-8100 and we'd be happy to make your stay more enjoyable.
Better than before but still not good Some improvements here but still an underlying apathy shown by the front office towards concerns such as lack of recycling and basic maintenance. You’re probably better off elsewhere.
Gross!! This apartment complex advertises itself as luxurious living, but compared too others in the area that is completely innaccurate. Like many other reviews the hallways are ripped up there are stains everywhere. It needs rennovations and maintenance does absolutely nothing. They act like they care when you talk in person but they never fix anything. Don't live here.
Business response:
Thank you for taking the time to provide your feedback. We are very sorry that you feel this way and would like to further discuss your above-mentioned concerns so we can work towards a resolution. Since we are unable to contact you directly through here, if you could please contact us at 833.303.1743 or stop by the office at your convenience (our office is open from 10 a.m. to 6 p.m. Monday through Friday) we would greatly appreciate it. Thank you, and we hope to hear from you soon.
Not a Great Start This apartment complex has let me down countless times already. First, the move in process was insanely disorganized with people saying different things. People were very rude however I will say Paul was the nicest. I came several days after my planned move in and the room was not even ready? Several problems with the apartment and they keep saying that maintenance has "fixed" them, but my camera has shown no one has even entered my apartment and there is no sign of anything changed.
Business response:
Thank you for providing us with your valued feedback. Our goal is to provide a comfortable, enjoyable living experience, and we apologize for falling short of these expectations. Our new service manager will be reaching out to you today to discuss how we can resolve the issues that you mentioned. We truly want to do what we can to help you enjoy your new home. Thank you again for leaving us your feedback, we appreciate your residency!
Avoid In the last 3 years this complex has suffered greatly and continues to disappoint. My hallway outside of my apartment has been tore up for two months now and my heat doesn’t work properly. If you can find any other place to live I would highly advise you doing so.
Business response:
Thank you for taking the time to leave us your feedback. We are so sorry to hear you feel this way. We take our residents’ concerns very seriously as our goal is to provide a comfortable, enjoyable living experience for all. We would appreciate the opportunity for further discussion if you could please contact our office at (847) 362-9131. We look forward to hearing from you.
Verified Renter It didn’t start very well. I was supposed to get my keys on 12/12 but my apartment wasn’t ready. My mom came back the next day and the place was dirty
Business response:
We are so sorry to hear that we are not living up to your, and our, high expectations. We truly want to do what we can to help you enjoy your new home. We would appreciate the chance to make things right. We don't have a way to contact you from here, but we'd like the opportunity to talk to you further about your concerns. Please stop by the office at your convenience. Thank you for taking the time to reach out.
Verified Renter Apartments are very affordable but management is very poor and you will not get the individual attention you need as a tenant.
Verified Renter Only move here if you have no other choice, the rent is over priced and the facilities are poorly cared for.
Verified Renter It has gone downhill in the last 3 years. Would not recommend these apartments to anybody
Business response:
Hello, we're so sorry to hear that you've had a bad experience living at our Park Butterfield community. Our team works very hard to provide exceptional customer service as our goal at TLC Management Company is to provide a comfortable, enjoyable living experience for all residents. We apologize that we failed to meet these expectations and would like to know what we can do to improve your satisfaction living at our community. Please contact our Property Manager our assistant property manager at (833) 278-2049 or stop by we'... read more
Frequently asked questions about Park Butterfield Apartments
How is Park Butterfield Apartments rated?
Park Butterfield Apartments has a 3.6 star rating with 339 reviews.
When is Park Butterfield Apartments open?
Park Butterfield Apartments is closed now. It will open at 10:00 a.m.