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Park Butterfield Apartments
- Real Estate
- Mundelein, IL
About this business
Location details
2200 S Butterfield Road, Mundelein, IL, 60060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Verified Renter Ensure you take a note of everything, and put all the verbal assurances in email, and capture them in contract; else, you've to suffer like how am going thru.
Business response:
Thank you for bringing this to our attention, and we are very sorry you feel this way. The safety and happiness of our residents have always been of the utmost importance to us, and we take all allegations very seriously to correct any issues that may arise as quickly as possible. If you could please contact us at (833) 303-1743 or stop by the office at your earliest convenience, we would appreciate it to work toward a resolution. Thank you, and we hope to hear from you soon.
Verified Renter I enjoy living at park butterfield apartments but I believe improvements can be made to the building and the apartments.
Business response:
Thank you for taking the time to leave us your feedback. We take our residents’ concerns very seriously as our goal is to provide a comfortable, enjoyable living experience for all. We would appreciate the opportunity to chat more about how we can improve the experience for our residents. If you could please contact us at 833-303-1743. We look forward to hearing from you.
Verified Renter Experience sucks. No heat for three years. Hallway carpet needs repacing. Potholes in parking lot. Broken rain gutter on building. Broken lock on back door.
Business response:
Thank you for taking the time to leave us your feedback. We are so sorry to hear you feel this way and apologize for any inconvenience. We appreciate your continued residency with us and appreciated speaking with you last week regarding the heat concerns and lock request. We haven't heard back from you regarding the best time to have our team resolve these issues, so when you have a moment, please contact us at 833-303-1743 so that we may schedule a time to stop by to complete these requests. We look forward to hearing from ... read more
Verified Renter The apartments are okay, but you will have to take your laundry somewhere else. Two out of four washers have been broken for over 2 months. That leaves only 2 working washers for the whole building.
Business response:
Thank you for providing us with your valued feedback. The happiness of our residents has always been of the utmost importance to us here at and we take all concerns very seriously and pride ourselves on correcting any issues that may arise as quickly as possible. We are in the process of ensuring these issues are being currently rectified as soon as possible.
Verified Renter Landscaping is never done. The door to even get into the building has been broken for about a year (single pane got done but not the double it’s suppose to have), no clean up done afterward and glass is still shattered & between sidewalk cracks. The hallways are never cleaned, and the basement hallway has flooded a couple times leading to moldy smells. The washers are constantly out of order with only 1 or 2 working properly. And now mold has formed on my bathroom ceiling.
Verified Renter The apartment community is perfectly located and the environment is beautiful. I just recently moved in and I was not pleased to note the number of maintenance issues in my apartment.
Business response:
Thank you for providing your feedback. We set a high standard for ourselves and put a high priority on our residents' needs. We apologize for any inconvenience any maintenance issue has caused you and we work to ensure all maintenance requests are corrected as quickly as possible. To resolve any outstanding or new maintenance requests, please get in touch with us at 844-234-8100 and we'd be happy to make your stay more enjoyable.
Better than before but still not good Some improvements here but still an underlying apathy shown by the front office towards concerns such as lack of recycling and basic maintenance. You’re probably better off elsewhere.
Gross!! This apartment complex advertises itself as luxurious living, but compared too others in the area that is completely innaccurate. Like many other reviews the hallways are ripped up there are stains everywhere. It needs rennovations and maintenance does absolutely nothing. They act like they care when you talk in person but they never fix anything. Don't live here.
Business response:
Thank you for taking the time to provide your feedback. We are very sorry that you feel this way and would like to further discuss your above-mentioned concerns so we can work towards a resolution. Since we are unable to contact you directly through here, if you could please contact us at 833.303.1743 or stop by the office at your convenience (our office is open from 10 a.m. to 6 p.m. Monday through Friday) we would greatly appreciate it. Thank you, and we hope to hear from you soon.
Not a Great Start This apartment complex has let me down countless times already. First, the move in process was insanely disorganized with people saying different things. People were very rude however I will say Paul was the nicest. I came several days after my planned move in and the room was not even ready? Several problems with the apartment and they keep saying that maintenance has "fixed" them, but my camera has shown no one has even entered my apartment and there is no sign of anything changed.
Business response:
Thank you for providing us with your valued feedback. Our goal is to provide a comfortable, enjoyable living experience, and we apologize for falling short of these expectations. Our new service manager will be reaching out to you today to discuss how we can resolve the issues that you mentioned. We truly want to do what we can to help you enjoy your new home. Thank you again for leaving us your feedback, we appreciate your residency!
Frequently asked questions about Park Butterfield Apartments
How is Park Butterfield Apartments rated?
Park Butterfield Apartments has a 3.6 star rating with 326 reviews.
When is Park Butterfield Apartments open?
Park Butterfield Apartments is open now. It will close at 6:00 p.m.