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Parkway Veterinary Hospital
- Veterinarians
- Dublin, CA
About this business
Location details
6851 Village Parkway, Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Terrible place. If you cancel 24 hours before the appointment they still charge you a $50 fee and then try to gaslight you saying you never cancelled it. Tried to charge me $800 to get my cat neutered and other vets told me that was outrageous. I'd avoid this place if you don't feel like spending $300 every visit.
Business response:
Hi Duc, Thank you for sharing your feedback. We’re truly sorry to hear that your experience at Parkway didn’t meet your expectations. Our team strives to deliver the highest standard of veterinary care, not only for our patients but also in the service we provide to their owners. We understand that schedules can change, but we do ask for at least 24 hours’ notice when canceling or rescheduling an appointment. This policy allows us to offer those time slots to other pets who may need urgent care. According to our records, th... read more
I booked an appointment with Dr. Tanner out of a positive referral from a friend. I am sad to say that my experience was cold, unprofessional, and condescending. My visit kicked off 25 minutes late, which would have been understandable considering how busy the office was; however, Dr. Tanner arrived dismissive and curt throughout the majority of visit. Instead of discussing my dog's care openly, she was critical about us not following her version of a bland diet (which up until then, I was not aware of). Other vet offices h... read more
Business response:
We're concerned to hear about your experience at Parkway Veterinary Hospital. Thank you for sharing your feedback. If you have further comments, please call Parkway and ask to speak with a member of the leadership team. They are always happy to assist.
We've been taking our 2 dogs here since we moved to the east bay a few years ago and there have definitely been other occasions where I wanted to switch vet offices but today was the final straw. TLDR: Had an appointment for a cytopoint injection for one of our senior dogs who's been biting himself raw. The morning of, the vet's office called to say they needed to reschedule because vet techs didn't show up. Rescheduled to today (1 day later) and my husband arrives with our dog but is told they don't have anymore cytopoint ... read more
We've been taking our 2 dogs here since we moved to the east bay a few years ago and there have definitely been other occasions where I wanted to switch vet offices but today was the final straw. TLDR: Had an appointment for a cytopoint injection for one of our senior dogs who's been biting himself raw. The morning of, the vet's office called to say they needed to reschedule because vet techs didn't show up. Rescheduled to today (1 day later) and my husband arrives with our dog but is told they don't have anymore cytopoint ... read more
Worst veterinary service I've ever experienced, no explanations of services before performed, no estimate of work before performed, unnecessary upsells, rude and inconsiderate staff. Treat your pets better than Parkway does!
Do NOT recommend. My experience is quite similar to Henry's. Based on the good yelp reviews, I brought my dog in for a skin issue. To my big surprise, the vet (Dr. Chan) did not even look at the dog or check the skin. Instead, she spoke super fast and upsell dental service for thousands of dollars. Worst experience I personally had among all vets. Sharing what I went through and would NOT recommend this place.
Do NOT recommend. The veterinarians main focus here is to make as much as they can for every visit. Bedside manner is horrible (Dr Tanner and Asian Doctor). They make you feel bad for not wanting to move forward with all their recommendations which usually exceeds $1000. I've changed vets within this hospital and they all operate the same. Main goal is to upcharge you for services not required and hustle you into paying more, even when not necessary. Tanner is very condescending in her tone and their best interests are... read more
Business response:
We apologize for any negative experience you may have had at Parkway Veterinary Hospital. We strive to provide the best care for our patients and their owners. If you have any specific concerns, please feel free to reach out to us at (925) 828-0455. Thank you.
I took my dog a couple of times to this veterinary, last time i had Dr. Tanner, she was super arrogant, rude and looked like she did not want to help us, I took my dog for a check in because he vomited and we did not know why, once we arrived, she was the only available that day, she kept questioning us what our dog has eaten in a very rude way, we told her that he didn't want to eat anything, she kept questioning us what happened to the dog and we replied WE DONT KNOW!! thats why we are here!!! Her attitude was the worst, s... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
I really liked the vet here but my experiences with the front desk staff completely ruined my experience to the point that I cannot recommend anyone to go here. As many have mentioned, the staff answering the phones are often rude which I have already provided feedback on in response to a survey from their office. In February 2022 we had to make the difficult decision to euthanize our dog due to kidney failure. We decided to have it done here since this was his vet and they advised they would let us know when his remains wo... read more
Frequently asked questions about Parkway Veterinary Hospital
How is Parkway Veterinary Hospital rated?
Parkway Veterinary Hospital has a 4.6 star rating with 703 reviews.
When is Parkway Veterinary Hospital open?
Parkway Veterinary Hospital is closed now. It will open tomorrow at 7:30 a.m.